There was only 1 working elevator the 6 days we were there- the other elevator was out of order.

The location was so convenient to the Tube, museums and Royal Albert Hall. Clean and quiet studio with a comfortable bed.

Stayed in August 2025

Seems the lift to the 6th floor has been out of service for a while which means you will need to carry the heavy luggages by yourself from the 5th to the 6th(mainly the one bedroom rooms) floor by steps.

Room is bigger than shown on pictures. Staffs are nice and helpful. Location is great.

Stayed in August 2025

One of the lifts was out of order

Stayed in August 2025

Everything

Stayed in August 2025

The hotel is in an unbeatable location. It's 2 blocks from the tube station and there are a lot of restaurants and coffee shops nearby. Kensington park is also very close

Stayed in August 2025

Great location, but the place itself is modest and simple. The staff were very cooperative and friendly, which made the experience pleasant overall.

Stayed in August 2025

We stayed in a one bedroom maisonette. Internal doors were very heavy and kept slamming shut which was very noisy. Need door stops to keep them open. Only one lift working over the 3 days we were there so a long wait at the lifts.

Fabulous location about 6 mins walk from Gloucester Rd tube and 10 mins walk from High Street Ken. Additional shops, cafes and restaurants literally on the doorstep. Staff were friendly.

Stayed in August 2025

Shower grout could use a scrubbing and they were down to one working elevator so the wait was a little longer.

It was an excellent location with easy access to Gloucester station and a street of food.

Stayed in August 2025

Well, from day 2 of our 10 day stay the elevator to the 6th floor stopped working. It wasn't fixed till we left. I understand mechanical things can fail and it takes time to fix. But this was stretching it. Day 4 they offer me another room on a lower floor. But that meant packing and unpacking which frankly we werent ready to do. It was a lot. They offered me a second cleaning of the room for free. Welll that was appreciated but hardly in comparison to the inconvenience caused to us. Everyday we had to walk up and down thru the garbage room to reach our room. And for that the offer from the manager was a piddly 2md clean up. That was the most disappointing part of our lovely trip.

Location and room type.

Stayed in July 2025

The location is near the metro station, on a very quiet and safe part of London. Staff was very helpfull. No breakfast available but free coffee provided.

Stayed in July 2025

There was problem with the water. When we tried to take shower at night it was burning our skin.

Location

Stayed in July 2025

Sofa bed

Location

Stayed in June 2025

The plumbing in our bathroom was not working properly. Strangely, the shower would not provide cold water so very difficult to cool down scalding hot water from both the showerhead and the basin. Management couldn’t rectify the fault.

The room is really good, we love the location and the staff are friendly. We have been many times before and will return again no doubt in the future. In the context of London in accommodation we think it is excellent value.

Stayed in July 2025

No towels in the room but reception sorted before we were back from the event so all good. I'm a wheelchair user and in the room we were allocated the sofa bed blocked access to the main space. Fortunately I can transfer and walk short distances so we didn't need to change rooms. If you need full wheelchair access within the room definitely ask them to double check if the room will meet your needs.

Warm welcome, ramp access ♿ and the location for the Royal Albert Hall (we were attending an event there) and for Hyde Park. Would definitely stay again great to have the kitchenette and everything we needed was provided.

Stayed in June 2025

Tired and felt like needed a good clean. Really poorly fitted curtains in the room meant that it was completely light at 5.30am! Not good if you need a dark room to sleep.

Location and excellent air-conditioning in the room

Stayed in July 2025

Access to the sixth floor was slow because only one of the lifts/elevators services that floor.

Stayed in June 2025

Housekeeping frequency could be more instead of every three days,

Location and staff were nice

Stayed in June 2025

I don’t have anything I did not like.

The staff were very helpful and the rooms were very clean.

Stayed in July 2025

Nothing

Nice accommodation in a very good location.

Stayed in July 2025

A little small for what you pay

Was a great location, easy to get to and close to train stations. Easy to walk everywhere, was clean and tidy room

Stayed in June 2025

Can’t think of anything I didn’t like

Not aware the booking came with breakfast

Stayed in May 2025

NA

Good location with all amenities.

Stayed in May 2025

Could do with an upgrade re light switches and power points. None near the bed which these days is fairly standard in hotel rooms.

Great location, helpful staff. Very much like their environmental policy. Room was airy and light.

Stayed in June 2025

The heating system / air conditioner was extremely noisy, until we learned to switch it off or used another mode. In the kitchen, we missed some basic stuff like kitchen towl / paper or oil.

We liked the location. A quiet neighbourhood, yet shops closeby. No noise outside, quiet nights. A small but well-equipped gym room.

Stayed in June 2025