Reviews of OYO The Chiltern Hotel 3 stars
Waller Avenue, Luton, LU4 9RU, United Kingdom
Loading
Guests also reviewed these properties:
Jomtien Beach, Thailand
Fáskrúðsfjörður, Iceland
Sirmione, Italy
Pons, France
Rovies, Greece
Zermatt, Switzerland
Polpenazze del Garda, Italy
Qingdao, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewNothing
Everything
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewFree parking
Small hard beds
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewHotel did not notify me about an event going on there, so was not able to use the restaurant or bar that night which I was very unhappy about
Lack of communication
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the lack of communication about the event at the hotel. We understand how important it is for our guests to have access to all amenities, and we are sorry for the disruption this caused during your stay. Please know that we are taking your feedback seriously and will work with the hotel team to improve our communication processes. If you would like to discuss this matter further, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the lack of communication about the event at the hotel. We understand how important it is for our guests to have a… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe room is clean
Nothing
Dear Guest, Thank you for your wonderful review and perfect rating! We are delighted to hear that you found the room clean and enjoyed your stay with us. Cleanliness is a top priority at OYO, and your feedback reaffirms our commitment to providing a comfortable experience for our guests. We look forward to welcoming you back soon! Warm regards, Team OYO
Dear Guest, Thank you for your wonderful review and perfect rating! We are delighted to hear that you found the room clean and enjoyed your stay with us. Cleanliness is a top priority at OYO, and your feedback reaffirms our commitment to p… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice, warm, welcoming hotel, very close to M1 motorway 👌
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our hotel to be warm and welcoming. It's great to know that our convenient location near the M1 motorway added to your positive experience. We truly appreciate your feedback and look forward to welcoming you back soon. Warm regards, Team OYO
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our hotel to be warm and welcoming. It's great to know that our convenient location near the M1 motorway added to your po… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice clean room with good space and nice shower
Wish breakfast situation was explained, I tried to add it in the morning but was unable to as I wasn't told the night before that it had to be prebooked. I would have paid for it in advance if I knew.
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the clean and spacious room, as well as the nice shower. We understand how disappointing it must have been to miss out on breakfast due to the prebooking requirement. Prebooking helps us ensure a seamless dining experience for all our guests. We truly appreciate your understanding and patience. Should you have any further questions or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the clean and spacious room, as well as the nice shower. We understand how disappointing it must have been to miss out on breakfast due to th… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood location for Luton Airport Great price, around £60 Staff helpful, even at 5am in the morning! Could park
Carpet a bit sticky. When I arrived, had to swap rooms as the window didn’t close and was noisy, but the staff changed my room with no fuss.
Dear Sally, Thank you for your kind review. We're pleased you found the hotel convenient and restful before your early flight. Apologies for the initial room issue—we’re glad the team resolved it quickly. Warm regards, OYO The Chiltern Hotel Team
Dear Sally, Thank you for your kind review. We're pleased you found the hotel convenient and restful before your early flight. Apologies for the initial room issue—we’re glad the team resolved it quickly. Warm regards, OYO The Chiltern … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery pleasant staff and very helpful. Food in the restaurant was great. Even though it was a limited menu, there was still a good choice for most people. Room was good and very comfortable and clean. Would certainly book again
N/a
Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that our staff made your stay pleasant and that you enjoyed the food at our restaurant. It's great to know that you found the room comfortable and clean. We appreciate your kind words and are delighted that you would choose to book with us again. If you have any further feedback or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that our staff made your stay pleasant and that you enjoyed the food at our restaurant. It's great to know that you found the room comfortable and… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean
Nothing
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see a perfect rating, and we appreciate your neutral sentiment. If there is anything specific you would like to share or if you need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to see a perfect rating, and we appreciate your neutral sentiment. If there is anything specific you would like to share or if you need assistance, pl… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was great for the price , I was there for only a few hours. Staff were excellent !
Giving id’s like my driving license !
Dear Shahid, Thank you for your positive review! We're happy to hear our staff made a good impression and the stay suited your needs. We understand ID checks can be inconvenient, but they're in place for guest security. Warm regards, OYO The Chiltern Hotel
Dear Shahid, Thank you for your positive review! We're happy to hear our staff made a good impression and the stay suited your needs. We understand ID checks can be inconvenient, but they're in place for guest security. Warm regards… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClose to M1 and great free parking
Hotel a bit tired in places and staff could have been friendlier
Dear Stephanie, Thank you for your review. We’re glad you appreciated the location and free parking. We acknowledge your comments about the hotel condition and staff attitude, and we’ll use this feedback to improve. Best regards, OYO The Chiltern Hotel
Dear Stephanie, Thank you for your review. We’re glad you appreciated the location and free parking. We acknowledge your comments about the hotel condition and staff attitude, and we’ll use this feedback to improve. Best regards, OYO The Ch… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClose to a bus stop for transport. The hotel staff were cheerful and very helpful. Easy to walk into Luton town centre and the football ground is within walking distance
The hotel could do with updating, the rooms are basic and the reception area didn't have much seating. No information in the room regarding bar times or if there were any options for breakfast. No glass or disposable mug to use in the bathroom.
Dear Guest, Thank you for sharing your experience with us! We're thrilled to hear that you found our location convenient and our staff cheerful and helpful. We appreciate your feedback regarding the room updates, the reception area's seating, and the lack of information about bar times and breakfast options. We understand how these details can impact your stay, and we're actively working on improvements to enhance our guests' experience, including updating our facilities and ensuring better room amenities. Your insights are invaluable to us, and we're committed to making your next stay even more enjoyable. If you have any further questions or need assistance, feel free to reach out to us at ota.escalations@oyorooms.com. Thank you once again for your feedback. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us! We're thrilled to hear that you found our location convenient and our staff cheerful and helpful. We appreciate your feedback regarding the room updates, the reception area's seati… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt was clean.
I Reported my gold ring was 100% left in my room as it may have fallen from the dresser, and have had no response from them. I called and reception was very polite and helpful but did not carry out what he said he would. I believe that staff would have found it but chose not to hand it in because I should have got the call back. Someone would have seen/found, and reported it. That is very disappointing and bad. Also, Toilet seat was broken.
Dear Colleen, We are very concerned to read your comments, as the safety and security of our guests is our highest priority. Please be assured that we conducted a thorough investigation into this matter and found no evidence to support the claim of staff involvement. Our team operates under strict standards of professionalism and integrity, and we have robust policies in place to safeguard guest belongings at all times. We regret any inconvenience you may have experienced and encourage you to contact us directly should you wish to discuss this further.
Dear Colleen, We are very concerned to read your comments, as the safety and security of our guests is our highest priority. Please be assured that we conducted a thorough investigation into this matter and found no evidence to support the… Show more
Reviewed: 14 August 2025 · Stayed in May 2025
Verified reviewQuiet, clean, and cozy. Just what we needed.
Dear Guest, Thank you for your wonderful review! We are thrilled to hear that you found our hotel welcoming, clean, and cozy. It's great to know that we could provide just what you needed for a comfortable stay. Your positive feedback is truly appreciated and motivates us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Warm regards, Team OYO
Dear Guest, Thank you for your wonderful review! We are thrilled to hear that you found our hotel welcoming, clean, and cozy. It's great to know that we could provide just what you needed for a comfortable stay. Your positive feedback is t… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewStaff was super helpful.
Dear Guest, Thank you for your wonderful review and perfect rating! We are thrilled to hear that you found our staff to be super helpful and that you would choose to stay with us again. Your positive feedback is greatly appreciated and serves as a great motivation for our team. We look forward to welcoming you back on your next visit. Warm regards, Team OYO
Dear Guest, Thank you for your wonderful review and perfect rating! We are thrilled to hear that you found our staff to be super helpful and that you would choose to stay with us again. Your positive feedback is greatly appreciated and ser… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReally nice place. Clean rooms and friendly staff.
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our clean rooms and friendly staff. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back to OYO soon! Warm regards, Team OYO
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our clean rooms and friendly staff. Your positive feedback motivates us to continue providing exceptional service. … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe warm water in the tap
The property was very worn and old, I booked the luxury suite and there was nothing luxury about it. I opened a cupboard and the door fell apart so took it down to reception and they told me they would glue it.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment with the condition of the property and the luxury suite not meeting your expectations. The issue with the cupboard door is certainly not the standard we aim to provide. Please rest assured that we are taking your feedback seriously and will address these concerns with the property management team to ensure improvements are made. If you would like to discuss this further, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, OYO The Chiltern Hotel
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment with the condition of the property and the luxury suite not … Show more
Reviewed: 13 August 2025 · Stayed in May 2025
Verified reviewCheap
They call it a desk, but if you can't get your legs under it; is it a desk?? And even then I had to ask for a chair
Thank you for your honest feedback. We’re glad you found the hotel affordable. We apologize for the inconvenience with the desk and chair and will review our room setups to better meet guest needs. We appreciate your comments. Best wishes, OYO The Chiltern Hotel Team
Thank you for your honest feedback. We’re glad you found the hotel affordable. We apologize for the inconvenience with the desk and chair and will review our room setups to better meet guest needs. We appreciate your comments. Best wishes, … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff were superb! Is it Ozio? On duty on reception when I arrived. Excellent team member. What an asset to your company.
I could not find the cold water on the shower. Just boiling, boiling, boiling! Need some instructions. Difficult with sockets. I needed my phone to charge near the bed and no provision for USB. Very noisy!
Dear Guest, We sincerely apologize for the inconvenience you experienced with the shower and the noise during your stay. We understand how important it is to have a comfortable and convenient stay, and we're sorry that these issues affected your experience. We are actively working on providing clear instructions for the shower and exploring options to add USB charging points near the bed. Your feedback is invaluable to us, and we truly value your input as it helps us improve our services. Thank you for highlighting the excellent service provided by our staff, especially Ozio. We are proud to have such dedicated team members. We are committed to making your next stay with us more enjoyable. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the inconvenience you experienced with the shower and the noise during your stay. We understand how important it is to have a comfortable and convenient stay, and we're sorry that these issues affecte… Show more