Location

Stayed in September 2025

Beautiful property classic features with a modern twist.

Stayed in August 2025

We liked ,good old hospitality with that personal touch .

Stayed in July 2025

Parking. The sat nav couldn’t find the way into the Grosvenor shopping centre car park which is used by the hotel and we had to phone the hotel for help, which was very stressful. We were also disappointed that Booking.com said breakfast included but made no mention of the fact that it was continental breakfast and English breakfast was extra. This was resolved by the hotel General Manager because he agreed with our concerns. Breakfast in this hotel is not the help yourself kind but rather you book a time and breakfast is cooked and prepared fresh.

Location, which is right in the centre of Chester, next to the city walls and very convenient for other attractions such as the cathedral and Roman amphitheatre and you can walk almost everywhere.

Stayed in September 2025

Shower head was very small so didn't get a good shower which was a pity

Always enjoy a stay at the Grosvenor

Stayed in September 2025

There was absolutely nothing I could fault.

The hotel was spotlessly clean, the staff were incredibly helpful and professional, and the room was delightful. The bed was super comfy, and I had an amazing night's sleep. I can't praise this hotel enough, and it comes highly recommended.

Stayed in September 2025

No swimming pool

Staff at check in were great, the valet parking staff were exceptional and even packed our car for us on departure. Staff at breakfast were also very good. The location of the hotel you cant beat, but it was the staff that made the stay a fab one.

Stayed in September 2025

It looks a bit tired. Room 250 - should not have a shower over bath in a hotelof that calibre.

Stayed in September 2025

The view from the window of our internal room.

There was no problem to change rooms when we discovered a plumbing issue. The bed was very comfortable and the separate public car park was very convenient; there is a direct lift to an from the hotel.

Stayed in August 2025

The room we had was on the front street and very noisy

Was very luxurious

Stayed in July 2025

Your bar area. No atmosphere. Feels like a waiting room. It’s a shame when the central bar left but we only had one drink on the Friday and left. The backs of the chairs need to be differing heights to subtle participations, differing tile floors, some plants. Music? I don’t know, it’s not the place you want to be at anymore. Such a shame.

Staff, so polite and professional. Concierge gentleman all so helpful too

Stayed in August 2025

View from our window was a rooftop which wasn't very pleasant and our pillows could have done with being a bit firmer

The room was amazing, very comfortable and clean. Staff service was excellent.

Stayed in August 2025

Breakfast is a bit chaotic.

Excellent location, best place to stay in Chester. Nice clean comfortable rooms Door staff super helpful and professional Reception helpful and friendly

Stayed in August 2025

nothing in special , only the floor it is not straight , you feel like you are drunk walking on the room, but i understand, it ia an old building

Breakfast very good, old style , no buffet , we order on the card, i prefer this way i like to seat wait and eat , the Hotel it has a lot of employees all very professional

Stayed in August 2025

Nothing

The location was right in the middle of the best things to see! The room was wonderfully decorated, breakfast was delicious and the staff were so friendly and helpful.

Stayed in June 2025

Food not up to much. Had dinner, new potatoes not cooked. Breakfast very very slow service. Waited 40 minutes for a full English when it finally came bacon wasn't cooked.

Service from staff good had a coupon issues in restaurant, staff handled really well

Stayed in August 2025

Not sure why cooked breakfasts needed to be an additional £12.50 given the price for the room.

Excellent location and very comfortable room. Staff were excellent too. Gorgeous restaurant (Arkle) with exceptional staff and service.

Stayed in August 2025

No walk in shower

Stayed in August 2025

Nothing

Lovely experience as always

Stayed in August 2025

Free parking would be better

Stunning building and great location

Stayed in August 2025

Bath was cracked and enamel lifting , not expected in such a prestigious hotel

Everything was great apart from 1 thing

Stayed in August 2025

Excellent location, great friendly staff and a feel good hotel,

Stayed in August 2025

Everything was perfect

Staff couldn't do enough for you, the hotel was exceptionally located, very clean, choice of breakfast was excellent, we even got a free upgrade

Stayed in August 2025

Nothing

Breakfast was lovely and staff couldn’t do enough for you.

Stayed in August 2025