The staff in the restaurant were miserable and didn’t see the need to hurry up clearing dirty plates away!

Excellent location, lovely decor, clean - and fabulous views of the animals

Stayed in September 2025

Although there is early access to the park not all the rides are available - we were not aware of this on booking. Vending machines in hotel were not working.

We liked the early access to the park. The rooms were great for one night and staff were very helpful. Dinner and breakfast prebookings worked well. Good service and food. The team in the swimming pool were helpful also.

Stayed in July 2025

When I visited it was very over priced for our room . The food is very average and the area is generally quite expensive

Close to resort

Stayed in August 2025

You need to book swimming pool in advance. Nothing else to do except for that (or spend extra money in arcades rooms)

Good breakfast, good rooms, nice animal views.

Stayed in September 2025

The air conditioning was not working in our room, but we were moved asap

The staff can not do enough for you . The rooms were stunning.

Stayed in August 2025

The staff were friendly, but lacked knowledge as I was given conflicting information which meant we were unable to swim, book in for dinner and almost missed checkout.

It was very child focused which I thought was great.

Stayed in August 2025

No phone to get in contact with reception had to use own very poor

Room was clean overpriced though

Stayed in August 2025

I ordered a hamburger at the restaurant. The meat was very bad. Overall quality of meals not up to standard.

Location is very convenient .

Stayed in July 2025

Food and drinks were very expensive and not great quality.

The room was very well designed, smart and had everything we needed. Theming throughout the hotel was fun. Kids loved the Arcade rooms too. Early access was invaluable as park got very busy from 10am

Stayed in August 2025

Breakfast 🧇

Everything was good

Stayed in August 2025

A bit expensive.

Close to the park

Stayed in August 2025

Payment issue resulting in double payment being taken with no ability to refund at the hotel Lots of rubbish immediately outside window that had fallen from higher room windows

Location, pool

Stayed in July 2025

Early entry to park. Great set up for kids.

Stayed in August 2025

Had our 2 year old woken up by a fire alarm that lasted only a few minutes but the damage was done we didn't sleep much

Setting fantastic with all the animals

Stayed in August 2025

Price for food

Close to the theme park

Stayed in July 2025

No door to separate the two bedrooms.

Lovely size and location fantastic.

Stayed in May 2025

Breakfast. Were 2 different places to eat, away from the main hotel was torn and not that great

Nice rooms and friendly staff

Stayed in July 2025

Tuesday 15th July was a little quieter, however the front of house host (gent) was really slow on his memory and couldn't multitask. He was giving our table to someone else, when he had just given us the table one minute ago. He hadn't ordered our vegan sausages, then made out that he did, but another member of staff went to check and had to order them, by then it was too late, 40 minutes on we had finished our breakfast. It would be ideal if parents could stop their kids from stampeding up and down the corridor and randomly knocking on the room doors, esp when people are trying to chill. There should be a sign in each room to warn parents that this behaviour won't be tolerated. There are enough animals to stampede around the place without human children doing the same. I would have rated the stay a 9 or 10, but these two factors confirmed the score.

The room was fantastic, the bathroom was a lovely size, we could see the animals from our window, the twin beds were comfy as were the bunk beds which my twin sis enjoyed sleeping in when we got there cos she was tired from the drive down and she found comfort in enclosed space which makes her sound like a cat, haha. We needed the peace and quiet for sure, the housekeeping staff were lovely too, fresh towels were provided, the beds were made nicely, the room was clean. We enjoyed the little chocs and those of you who prefer hot chocolate over tea or coffee, the housekeeping staff leave a couple of sachets, depending on how many people are occupying the room. This was so ideal for us. Also, having a fridge was super handy too. The staff on reception were lovely, sadly, I didn't take any of the names, also at breakfast on Monday 14th July, the front of house host in the restaurant (Zafari Bar and Grill) was a superb multitasker, and it was a busy time. She ordered our vegan sausages and delivered them to our table whilst sorting out bookings and finding guests a table. Wednesday 16th July, another lady was on duty for front of house at the same restaurant for brekkie, and she asked us if we'd like vegan sausages, she was very good at allocating tables, building rapport with the guests, but we were happy to go without the vegan sausages, just incase. BTW, the vegan sausages are lovely to those wondering. Please only put staff on front of house in the restaurant who are well organised, have a good memory and can multitask. I say that with kindness because it didn't put the restaurant/staff in the best light. I'd advise people to book their breakfast, via the app or reception, if you don't, you'll be told to go to the other restaurant instead. I'm a bubbly type of person, my twin isn't quite awake until around 12pm, haha.

Stayed in July 2025

Great family stay and a themed room.

Stayed in July 2025

Room , safari , ambient

Stayed in May 2025

There was a water leak on my room from above, which woke me up, when the drops landed on my pillow, I was sleeping on the right hand side as you stand looking at the bed.

I loved the view of the animals as I looked out through my room window and from the veranda of the bar area.

Stayed in July 2025

Restaurant was way too expensive, no veg for breakfast and same selection for each breakfast. Pool is lovely, lots of activities for kids but floor by the pool was terribly dirty. That was the reason we used pool only once.

Room was amazing, lovely scavenger hunt for kids, everything was tailored to amaze kids, great view for safari

Stayed in July 2025

The bed was extremely uncomfortable. I stay at a lot of hotels and this one one of the worst. The TV randomly turned on at 3am very loudly waking us up 'very creepy lol' The bedroom window had a lot of bird mess on it. We were woke early by a lot of noise outside wonder from delivery trucks or something

The hotel is very beautiful. The staff were great and the free breakfast was far better than expected The room was nice. Early entry to the park was princess as there was only around 15 people going in when we did and this meant we easily got quite a few rides done 1 hour early. I would definitely stay again. Price was £99 for 2 of us with breakfast and parking.

Stayed in June 2025

Nothing.

Great location for Hampton Court Palace. Easy to park, lovely large room with comfortable beds. Great choice for breakfast.

Stayed in July 2025