Noise

Gardens

Stayed in August 2025

Could hav had complimentary water in the rooms

Breakfast very good location excellent

Stayed in August 2025

A great, relaxing escape. For us, the value for money was good, as we had a discounted offer. However, if I had paid full price, my rating would be lower, since the rooms have no air conditioning and are quite basic, and you cannot use Netflix on the TV. The spa is good, but it can get very crowded; there aren’t enough beds inside for a rainy day. The buffet menu is tasty, but there aren’t many options to choose from. The café stops serving food after 4 p.m., which is a bit early. We had a bed and breakfast, so you are forced to have the three-course dinner at the restaurant or go to the local pub, which is 15 minutes cycling

Territory, mountain bikes, and outside games, a friendly team

Stayed in July 2025

The venue and facilities were a bit tired. It was also very busy which is great for business but made the experience less pleasant.

The location and facilities available were great. The staff and greeting package was a great touch.

Stayed in July 2025

See above

The room was large, but tired. To be fair we didn’t complain or ask to change rooms it was clean and had amazing views. Just a tired room. The singles were still connected as one super king, but that was fine. They were comfy, but pillows were very poor Had a great stay and if the room was perfect it would have cosy a lot more so not really complaining

Stayed in April 2025

I like the spa

Stayed in October 2024

The spa was way too small for the amount of people staying. Breakfast was poor.

Setting was nice

Stayed in October 2024

More vegan food choices would have been good.

Facilities

Stayed in September 2024

Very slow service at reception. Reception rarely answers the phone. My bedroom was quite a long walk away from The spa and reception. When I arrived I waited at least 10 minutes to be seen. On receiving my card I was advised not to let it near the phone as it could damage the card. I ensured I put my phone away, there were no porters to help carry my luggage so I had a long walk to my room which was difficult to find with very few signs to guide. As I reached my room, my card did not work. Luckily the cleaner let me into my room. I then had to go back to reception to get another card. There is also no way to contact the restaurant which is quite a walk away. I also was greeted in my room by 2 large sized beetles. I wasn’t afraid but not very impressed. And the level of cleanliness was not quite up to my usual standard. Just as an observation

The spa was a lovely experience very big to accommodate quite a few guests without being overcrowded. Beautiful outdoor space. The restaurant was lovely. Amazing food and well presented. My facial was also sublime the staff in the 3s clinic weee professional and advised me on the perfect treatment for my needs.

Stayed in September 2024

The room was a bit dated with some wall paper/paint peeling off in parts of the bathroom. Parts of the spa were a bit dirty at times - there was a robe tie in the sauna for the entire duration of my stay.

The location and grounds are beautiful. The spa facilities are very nice and the room was a good size.

Stayed in August 2024

Some of the rooms need modernising and upkeeping

Great treatments and spa facilities along with tranquil and idyllic grounds

Stayed in June 2024

Beautiful location.

Stayed in July 2024

Rooms are tired and very dated. Furniture handles loose, bathrooms grubby, double bed is just two singles pushed together so really uncomfortable. Sauna out of order for the two nights stayed.

Location and grounds, size of room. Staff are friendly and breakfast buffet is lovely and healthy. Gym facilities are excellent

Stayed in May 2024

Food options not great and i had to pay extra for facility even though i booked mh check in at 1 and they said we werent allowed to use til 5 which was annoying but one other lady helped us and moved our room quicker but we had to pay for facility use so overall it was really expensive

The facilaty was really nice and outdoor was lovely

Stayed in May 2024

Long check in/ check out

Stayed in April 2024

I had 2 singles beds together that kept splitting during the night. The food wasn’t the best, it was ok but just basic

I like the cleanliness and staff

Stayed in February 2024

The standard room was applauding the bathroom was extremely moldy and the beds were uncomfortable. Champneys should not have any rooms that look like that when they charge so much for a stay.

The reception Manager Ron was great he upgraded us to a better room on the second day when he found out it was my husbands birthday. He also gave me a gift on leaving. Great customer service. I also found Milly in the dining hall very attentive and very pleasant.

Stayed in January 2024

room looked very dated . bathroom particularly so 'sealant around the bath was grubby . wardrobe door was coming off at the hinges and there was no bar !!The corridor to the rooms had extremely dodgy looking ceiling tiles that looked like they had come from an office in the 70's

breakfast was good with nice variety of foods . spa facilities were nice .pool was excellent

Stayed in December 2023

Half the jets in pools don't work. Not enough lighting on entry to see where you need to go for reception.

Room was clean and bathroom

Stayed in November 2023

There is no Bar!

Breakfast excellent and good value

Stayed in October 2023

The breakfast was the worst we’ve had at any hotel buffet.

The spa was absolutely incredible, the staff were reasonably friendly but took a long while to check out.

Stayed in August 2023

power cut and lack of reception

spa and restaurant

Stayed in August 2023

Rooms need fresh paint and modern bathrooms

Facilities and breakfast was excellent .

Stayed in July 2023

The staff, whilst friendly, need training in "hospitality". The hotel is just a little "tired".

Stunning grounds

Stayed in July 2023