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Reviews of Castle House Hotel 3 stars

28 Castle Street, Canterbury, CT1 2PT, United Kingdom

#26 of 29 hotels in Canterbury

Guests' Choice

Review score

Based on 1407 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 2 September 2025

    9.0
    Perfect place from which to explore Canterbury on foot.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Not much - some folk might prefer a something cooked in the morning but this is not an issue for most people.

    A big comfortable room. The hotel is ideally located for exploring Canterbury. It has parking on a first come first served basis - parking within the city walls is a big bonus. A good continental breakfast was available in the morning.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Professional staff, excellent breakfast, great location, pretty room and comfortable bed

    Stayed in August 2025

  • Reviewed: 28 August 2025

    7.0
    Good position and parking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little basic with only continental breakfast but that was varied !

    Position close to town and parking . Wasn’t noisy as suggested . 2pm check in !

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    Pleasant stay in Canterbury
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 2 nights

    Thank you for a comfortable stay on our trip around the UK. The location is great, close to the centre and to the cathedral. The room was clean, room service offered clean towels and all the staff was always friendly and smiling. Thank you.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Perfect for our stay at a very reasonable price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift, no fault of the hotel as nowhere to put one. Again the staff came to the rescue and carried my case down to reception.

    The breakfast was very comprehensive, easily accessible, well laid out, with everything you could want. The hotel was very convenient for all the sights in Canterbury and easily found from the ring road which did make the road traffic a little noisy but that is not the hotel' fault. The receptionist recommended a couple of places to eat, both close by, we settled on the Italia n but either would have done.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast. Plenty of choice but some items had run out and were not replaced. So had to mix and match a bit.

    Location, very warm welcome. Our room was small, but lovely.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Happy to return
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    TV didn't work but the guy on reception was very helpful and allowed us to move rooms, the breakfast was very limited with choice and the car park was small.

    The staff were nice and friendly, the room was clean and spacious.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Good shower cubicle but old shower Breakfast was good but not all the menu was available

    Good size room Excellent location with parking

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    the breakfast could have been better. More options and an omlette station would have been better.

    cosy and pleasant hotel. Great location with a nice garden outside.

    Stayed in July 2025

  • Reviewed: 17 August 2025

    8.0
    A good stay - would recommend despite breakfast comments.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The continental breakfast was ok but could be better - bread items ran out quite early but were eventually replenished. Yogurts not available one day. They had many European visitors who might not have been very impressed.

    Very good location just out of the centre with about a 10 min walk to the cathedral. Pleasant large room, very quiet. No aircon but a fan provided. Bar lounge. Free parking. A small but very pretty garden to sit in. Staff all very pleasant.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Excellent choice.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was basic.

    Very authentic hotel with nice historic details. We got a free upgrade to a really spacious room with lovely ‘castle-like’ details. Free parking on-site, and that within 5-10 min walk from the city centre.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 3 nights

    continental breakfast which means a bit of fewer choices, but that's okay

    nice about everything

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Value for money! ⭐️⭐️⭐️⭐️⭐️
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    I think, not to the point of “didn’t like” but to improve the breakfast offered :)

    Prime location! Near the station, tourist spots and high street!

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Location conveniently close to Canterbury Cathedral and City Centre

    Stayed in July 2025

  • Reviewed: 6 August 2025

    8.0
    Back after 3 years, had no doubt to book again at the Castle House
    • Leisure trip
    • People with friends
    • Family Room (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nice location, city centre is just 5min walking

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Brian saved it.
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The place was clean but needed some t.l.c also they only do a continental breakfast not a cooked one, as shown in there pictures.

    Only a short walk to pubs restaurants and shops... also the cathedral was only a 10min walk away.one member of staff stood out as being Amazing and his name is Brian. Fantastic, helpful, friendly and kind man.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Nice hotel for a visit to Canterbury
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ‘t great. Not enough tables for all guests and the buffet was not filled frequently. So you had to wait for bread

    Nice hotel near the centre. Private parking. Nice room.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    It was okay; though nothing to write home about.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Breakfast was just of the 'continental type' and not a 'proper English breakfast'.

    Two positives: Parking in the forecourt and I got a good night's sleep.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    7.0
    Good value . Great location. Shower weak
    • Leisure trip
    • Group
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Shower very weak. Bed a bit hard for me. No cooked breakfast. Traffic noise

    Staff friendly. Parking. Close to old town. Nice size room

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    Excellent location, quiet and comfortable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Breakfast room was quite crowded as the hotel was full

    Very easy to walk into the centre of Canterbury

    Stayed in July 2025

  • Reviewed: 27 July 2025

    7.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Decor a little tired but fine. Old place with character

    Good location. Great staff

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    Convenient location and good value
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit dated

    Great location Value for money

    Stayed in July 2025

  • Reviewed: 26 July 2025

    7.0
    It suited our needs for a couple of nights
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Unable to open windows in room, shower poor

    Location and parking were a bonus, staff friendly

    Stayed in July 2025

  • Reviewed: 26 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit disappointed that there wasn't a cooked breakfast option, only basic continental breakfast.

    Very good location,10 min walk to city centre. Free parking on site, very comfy bed, big shower cubicle and everything was very clean.

    Stayed in July 2025

Showing 1 – 25

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