A very dated hotel, badly in need of modernising

It was cheap and available

Stayed in September 2025

Myself and 4 other families with young children, specifically booked this hotel due to the swimming pool. The pool was closed. The lift was broken. The vending machine was not working. No staff behind the bar at time of opening. No evening entertainment. Some of the staff were helpful.

I love the location of this property. It’s a short walk to boscombe via the gardens.

Stayed in September 2025

Tired look of hotel, prostitute outside hotel

Bed

Stayed in August 2025

Most of it

Very budget, rooms were not clean, beds not comfortable

Stayed in August 2025

Like travelling back to 1960

Location

Stayed in June 2025

Bed sheets & blankets some stain presents & in winter not enough thin blankets & bathrooms only soap not given personal bathroom equipment that one inside hair wash & bodywash is there its like water

Staff responded

Stayed in August 2025

The facilities staff were rude to me.

A room with a front view and plenty of space in a twin room for one person. Good shower.

Stayed in July 2025

Smell of rooms and lifts wasn’t great when you enter them. Wifi connection is not great at all. Room was too warm but had a fan.

Shower, comfort of bed (was a bit springy and hard but thats the way I liked it!) There is entertainment at the hotel which was good. Enjoyed going for a swim.

Stayed in August 2025

Lifts not working. Long walk to room up emergency staircase. Rooms very hot and tired looking but clean.

Staff were good

Stayed in August 2025

Lift not working, no refrigerator in the room

nice staff

Stayed in August 2025

Need photo id on book-in. Pain if you don't drive and don't have passport. Unnecessary for cost of room. Bathroom had hair on floor. Tiles were cracked and paintwork scuffed.

Receptionist was polite, friendly and helpful Tea, coffee, towels provided. Bed was comfortable enough.

Stayed in August 2025

We stayed at this hotel recently and unfortunately our experience did not meet expectations. The breakfast photos shown online were misleading, as they displayed a wide variety of cakes, croissants, and other options, while in reality only a very simple English breakfast was served. Parking was also an issue, since the hotel’s parking was often full and we had to park on the street. The swimming pool water was not clean, which was disappointing. Additionally, although we booked as a family, our rooms were given on different floors and far from each other, which caused inconvenience. Overall, the hotel has potential, but it definitely needs better management and more attention to these important details.

Nice location and good staff

Stayed in August 2025

One side of the hotel the lift was not working, the rooms could have been cleaner.

The Bed was comfortable. When we checked in a lift was not working so they upgraded my mother (85) to a room with a working lift, I took the stairs to my original booking. My room had a balcony which was nice and my mothers room was extra large so we could spend the evening together on the sofa. Staff were great in the Restaurant, bar & reception - thank you!

Stayed in August 2025

No trash, no mini fridge, the TV not working and the toilets don’t have soup

Room size is good for family

Stayed in August 2025

Room wasn't serviced while we were there, no clean towels had to ask for them. Could really do with an overhaul of rooms very tied. Noisy pipes work very annoying Location is great Car park very very busy we were blocked in, hubby did manage to get us ou,

Friendly staff, very busy hotel, checking in was ok, trouble locating us a room due to 1 of the lifts broken, family room on 3rd floor, and was told they would help us up with luggage, declined as I couldn't walk up stairs eventually a room was found which I could get to Swimming pool, which was great. Entertainment on most evening Location is great 10 min walk to beach Boscombe gardens is lovely close to Bournemouth town centre, few mins on bus Boscombe Hight Street great lots of places to eat and drink

Stayed in August 2025

Except from the little bin in the bathroom, there was no bin in the room. But it wasn't too much big deal. And we loved the swimming pool in the hotel and we would use it more but both ladders to the swimming pool didn't feel safe to go in and out .

The hotel was clean and stuff wore very nice. Breakfast had a good selection, and there was something for everyone to eat. We had a nice stay.We may come back again. 😊

Stayed in August 2025

No ac. Was boiling

Bar until 12. Free car park

Stayed in July 2025

Hard bed, cigarette butts everywhere off the balcony including clothing and a comdom 😔

Close to town centre

Stayed in August 2025

The fact that even though I messaged I was bringing my dogs and looked specifically for a dog hotel I had to pay extra. Why isn’t the price I see with dogs inclusive, or an option when booking. Also breakfast not included, for price I would expect breakfast. Hair and body wash empty in room and generally bit dated and below par for the price in my opinion

That I could bring my dogs

Stayed in August 2025

A lot of the fixtures and fittings were old and needed renewing, eg carpets were threadbare, furniture in the room. Very thin walls between rooms.

Good value, it was clean, location was good 👍🏼

Stayed in August 2025

Lift was too small. No step free access/ ramp in the front of hotel. We had a pram that required help to carry up the steps.

Extremely clean room and spacious. Breakfast was really nice. The basics is done really well.

Stayed in August 2025

lift wasn't working and it's hard to move to 3rd floor.

room, bed and breakfast

Stayed in August 2025

Unprofessional staff No fridge in the room Our room wasn't cleaned at all during our 4 nights stay We had to ask for clean towels Nobody mentioned anything about the pool Don't recommend it

Good location Pet friendly Great breakfast

Stayed in August 2025

Wasn't very clean

Pool ok

Stayed in August 2025