Low Lands Road, Runcorn, WA7 5TP, United Kingdom
#5 of 7 hotels in Runcorn
Guests' ChoiceBased on 1163 hotel reviews
6.7Cleanliness
7.4
Comfort
7.2
Location
8.0
Facilities
6.9
Staff
8.3
Value for money
7.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 September 2025
Stephen
United KingdomThe beds were very Noisy. We could hear the couple above us in the first room we had having some fun ( Could hear bed banging against the wall ). When we had to move to a different room on Saturday tea time due to a blocked toilet we heard the guests next door going at it about 5 times during the night !! ( Again bed banging ). Might be something to be looked at
Location was great. Hotel was very clean and the Rooms were a great size. 😊😊
Stayed in August 2025
Reviewed: 4 September 2025
Jamie
United KingdomBed like a trampoline. Room very dated. Bathroom tiles needed a vigorous clean. Mold on ceiling. Shower gel dispenser empty. TV remote faulty...could not turn off tv had to unplug tv to achieve this. Noise from guests in adjoining room suggested thin walls. Pillows too soft, like marshmallows
Price. Reception. Bar
Stayed in September 2025
Reviewed: 3 September 2025
Ian
United KingdomPrice. Staff. Location.
Stayed in September 2025
Reviewed: 2 September 2025
Jess
United KingdomThe spiral stairs leading to the rooms.
Clean and tidy good night sleep. Basic and budget friendly rooms.
Stayed in July 2025
Reviewed: 30 August 2025
Neil
United KingdomA stench of cigarette smoke in the room. The 2 doors at the entrance seemed odd and pointless when only 1 is required. The bed was hard and not particularly comfortable. Part of accommodation had an old fashioned fell with the wooden cabinets and heavy doors.
Plenty of space in the room, suffient storage for my clothes and the bathroom was nice and clean. The carpet tidy. The tea making facilities were good.
Stayed in August 2025
Reviewed: 24 August 2025
Daniel
United KingdomThe beds were uncomfy and have come back with itchy skin not sure if it’s bed bugs or the beds not being clean and I’ve caught scabies from this place but don’t think I would return for that reason 😬
Good location
Stayed in August 2025
Reviewed: 21 August 2025
Roger
United KingdomDeck access, so you have to keep the curtains closed if you want privacy. (Though actually only one couple came past, quietly, to get to their room.)
Good size room, everything worked (though I didn't try the TV). Openable window, quiet night. Very close to the station and bus stop, easy walk to the bridge and the delights of downtown Runcorn (such as they are.)
Stayed in August 2025
Reviewed: 17 August 2025
Andrew
United KingdomEasy access to the transport links. Road Rail and Airport
Stayed in August 2025
Reviewed: 14 August 2025
E
United KingdomNot much.
Ease of getting to the location. No fuss. Great room with a working fan. Great Shower.
Stayed in August 2025
Reviewed: 1 August 2025
Andy
United KingdomTv wouldn't work prob remote control batteries but I was tired so didn't complain. They had staff problems so cooked breakfast was off but still got continental breakfast so that was ok
Nice room and big bed tea and coffee in room plus early 6.30 breakfast . So would stay again.
Stayed in August 2025
Reviewed: 9 July 2025
Kelvin
United KingdomThe hotel is definitely a budget hotel, it is in need of some updating, the worst thing but of course cannot be controlled by the hotel, is it is right under the approach path for Liverpool Airport, so VERY noisy when planes are landing.
easy to find location, ground floor room as travelling with dog and dog allowed in the bar area, staff were very friendly and helpful and there is plenty of parking at a reasonable charge.
Stayed in July 2025
Reviewed: 6 July 2025
Patrizia
United KingdomSome staff were abit apathetic.
It was convenient and the breakfast was good
Stayed in July 2025
Reviewed: 6 July 2025
Jade
United KingdomThe beds were not comfy could do with new mattresses so you cant feel the springs. Could do with a freshen up.
Good if on a budget
Stayed in June 2025
Reviewed: 2 July 2025
Donna
United KingdomAs a lone traveler I don’t feel particularly safe and secure at the hotel .. would like to see chain locks on the door for added security as the doors are on an open. Access deck
Stayed in July 2025
Reviewed: 30 June 2025
Pauline
United KingdomSurroundings very run down. Rat/mouse traps in evidence on surrounding grounds. Could have done with signs on main road. Only one very small sign which was hardly noticeable.
Bed comfortable. Telly worked. Clean toilet and shower. Instant hot water. Plenty of tea coffee etc.
Stayed in June 2025
Reviewed: 28 June 2025
Martin
United KingdomThe mattress was 2 soft felt almost 2 bouncy cashless establishment I didn’t like and the food wasn’t great
The staff member was brilliant really nice very efficient and friendly
Stayed in June 2025
Reviewed: 26 June 2025
Jennifer
United KingdomThe bed was either broken or not put together properly so mattress was slanted other than that no issues
Nice and clean brilliant location close to train station and town centre staff were friendly
Stayed in June 2025
Reviewed: 24 June 2025
O'
IrelandThe provision of fresh porridge as a breakfast option.
Disappointed that porridge is not even an option at breakfast time.
Stayed in May 2025
Reviewed: 22 June 2025
Michael
United KingdomCould do with a small fridge for milk and food and a fan in the rooms for the warmer months, one staff member seems to be continually rude though, stayed a couple of times now and she has been rude both times. And had an accusation thrown at us by cleaning staff who where quite aggressive, if only they where as aggressive with the cleaning…
Great location, nice an quiet, rooms are ideal for what you need.
Stayed in May 2025
Reviewed: 14 June 2025
Rachel
United KingdomExcellent location next to Train Station - Staff were very friendly and helpful and good breakfast - value for money - nice touch in rooms Dental Kit & ear plugs
Stayed in May 2025
Reviewed: 13 June 2025
Kevin
United KingdomIt's a budget hotel, but despite this it's well maintained and very friendly staff
We had a great excellent freshly cooked breakfast. Place is clean, friendly and comfortable
Stayed in June 2025
Reviewed: 7 June 2025
Richard
United KingdomRoom was a bit draughty, not much comfort in the reception, restaurant. Seems to be directly underneath the flight path for Liverpool airport as planes go overhead fairly frequently.
Good location close to the train station, bed was comfy, good size bathroom.
Stayed in June 2025
Reviewed: 4 June 2025
Gareth
United KingdomMattress springs sticking in me all night need new mattress
Location to Liverpool airport
Stayed in June 2025
Reviewed: 3 June 2025
Sharon
South AfricaStairwell is a bit scruffy.
Ideal spot to get to and from the train station.
Stayed in June 2025
Paris, France
Tagbilaran City, Philippines
Faliraki, Greece
Petrovac na Moru, Montenegro
Blagoevgrad, Bulgaria
Saariselka, Finland
Milan, Italy
Emmen, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content