Confusion at breakfast dining. We chose not to have a breakfast package. Morning 1, we thought we would just have an ala carte breakfast in the breakfast room. All good, ordered, ate, and left. Morning 3 was told that ala carte was impossible in the breakfast room, only the £35 per head. Confused, very much. Had to eat breakfast in the Courtyard because they only catered for the full £35 breakfast in the breakfast room. Manager was all good about it and looked after us, but found out that Thomas the Manager had charged us the £70 for 2 for the full breakfast on day 1. Day 3 Manager sorted it out, but really shouldn't be that difficult when every other Hotels across the globe can accommodate a package breakfast or an al a carte in the same room!!.

Great comfortable beds, awesome location. Great competent front of house staff.

Stayed in September 2025

Very poor wardrobe space. Ironing board and iron plus keep fit mat took up too much room. Small window for castle view.

Breakfast staff were excellent. Especially on reception.

Stayed in August 2025

it was all fine

breakfast

Stayed in August 2025

It feels a bit tired, perhaps has lost its edge a little. Lacks a bit of spirit or something, a bit soulless.

Great location and heritage.

Stayed in August 2025

Breakfast and room service food was not up to standard, we paid for a rate that included breakfast but had breakfast outside for the rest of our stay after trying the hotel breakfast on our first morning. Our bedroom bathroom was so small and the complimentary amenities were limited to just handwash and body cream, shampoo conditioner no other personal care items and no rubbish bin plastic liner placed in the bathroom bin through out all of our stay and no rubbish bin placed in the bedroom, for a room that costs 585 GBP a night I would expect or a more luxury 5 star service.

Location was central which was great. The actual building was beautiful from the inside, room was fairly spacious.

Stayed in July 2025

Great Hotel, very friendly staff, nice room and excellent breakfast!!

Stayed in August 2025

The staff are friendly, the room is spacious and overlooks the castle, and the hotel is in a great location.

Stayed in July 2025

My window view was obscured because of bad view.

The breakfast was very nice. I used the gym pool and spa facilities which were all very nice.

Stayed in July 2025

Breakfast is poor value for money

Excellent location, beautiful room

Stayed in July 2025

The tv was way too big and you couldn’t see it from the bed as it was at an angle and you couldn’t move it. Also you couldn’t use the plugs at the dressing table to dry or style your hair as the table was higher than the plug sockets . Room wasn’t done even though we were there for 3 nights

Beautiful hotel, great location.

Stayed in July 2025

Lifts terrible

All good

Stayed in July 2025

Battled to get warm water in the show, took a very long time to reach a point where it was comfortable to shower.

Felt homely, reception and concierge were attentive and did what I asked.

Stayed in June 2025

I had a noisy construction site outside my window that started work at 7:30 both mornings.

It’s beautiful, tasteful and very comfortable and the exercise facilities are a great touch.

Stayed in June 2025

No waffles, lots of people wanted them. Not a biggie but they looked great!

Lovely produce, nice and fresh, attentivie staff

Stayed in May 2025

lacking certain amenities for price

location

Stayed in June 2025

One of the managers was very rude considering i had paid over £1000 for a room for one night!

Room was great, very big and comfortable although a bit too warm The door staff / welcome staff are great :)

Stayed in June 2025

for type of breakfast, Price was very high. It was not any different from standard breakfast available in other similar hotels

Stayed in April 2025

The staff were great, happy and friendly

Stayed in May 2025

Only thing was I’d have liked a bath to relax in, but the shower was an excellent.

Excellent breakfast. Friendly staff. Value for money. Great power shower. Altogether a very nice stay.

Stayed in April 2025

Showers are disappointing. Simply not powerful enough.

Beautiful grand building

Stayed in April 2025

Access to spa confusing

The position and bar

Stayed in April 2025

Great location.

Stayed in April 2025

Excellent location, beautiful hotel and facilities. Very pricey- but to be expected for location in a popular city

Stayed in February 2025

While the room was pretty, the view was on to a internal A/C system. So we just kept the curtains shut. Could not get the room to heat up. Our fault for not calling reception TBH- we just got on with it. The Spa facilities were more like a leisure centre with kids screaming and shouting,. The Sauna/ Steam Room were tiny

I have wanted to stay at this hotel for a while so decided to treat myself. It was lovely, but wasn't amazing. Stunning building with very helpful staff. Room was very nice and bed was comfy. Breakfast was great. Very high quality and set me up for the day.

Stayed in January 2025