Our bed was far too soft and gave us aches . It was only 2 nights so that's ok.

Friendly staff, everyone went above and aboard to accommodate us, we did like the first room given, was given another. Had issues with spa and treatment times and everyone went above our expectations to rectify this. Defiantly coming back.

Stayed in August 2025

Had to pay for parking because we booked through Booking.com

Excellent location. Bright and airy.

Stayed in August 2025

Didnt like the communal spa, wish there were more private rooms

Lovely room and comfy bed. Liked the bath and shower.

Stayed in August 2025

Staff were not rude, but were not particularly engaged or welcoming either. Also, while the room was large and comfortable it was also quite dark. It needed more lamps, given the lack of overhead lighting.

This hotel was a pleasant, but unexpected find for us. Very cool location, particularly if you are a car enthusiast. With the Brooklands museum around the corner; the Mercedes-Benz experience center right next door; and close to all the amenities you could want - including proximity to the motorway - staying here made for a really unique experience. Our room was comfortable and really quite large, which we loved after 15 days staying in much smaller spaces. Breakfast was good, though a little expensive for what you got.

Stayed in July 2025

Cost of car parking was horrendous and not disclosed as part of the cost of staying at the hotel.

Room was good clean and comfortable. The lifts were the most efficient I have experienced. The cleaning staff were very friendly. The bar staff were inattentive.

Stayed in August 2025

Loads of lighting in rooms but still very dark. Aspire to be green but no natural ventilation, so air con used. On the first night, there was a lack of staff who were under a lot of pressure. Needs some outside space

The hotel was lovely and clean. Rooms spacious and very comfortable. Any staff we dealt with were very friendly but rushed off their feet.

Stayed in August 2025

Fridge in the room was not cooling

Loved the luxury room, great breakfast and being a car enthusiast the location was perfect

Stayed in August 2025

Spacious room. Clean. Waterloo station reachable under the hour by public transportation. Cool view on the Mercedes test tracks.

Stayed in August 2025

Have stayed here quite a few times but have noticed that the atmosphere has changed and the staff don't seem very happy

Stayed in May 2025

Mattresses were too soft for my liking but not a prob for others I assume.

Frankie at reception was great as were all the others. Very helpful and always smiling.

Stayed in July 2025

The receptionist staff were very welcoming and happy to help and provide advice, particularly Ola who was the star of the hotel.

Stayed in August 2025

The urine smell in the bathroom was a little off putting but everything else was fantastic.

Everything about this hotel is fantastic, location, look, quality, service, facilities, everything!

Stayed in August 2025

Car park not free through booking.com

All staff were very lovely. Spa was outstanding. Overall visit was amazing.

Stayed in July 2025

The lady who works in the spa is very rude she charged us £80 for something we have already paid for. We kept telling her that the spa access was paid for but her response was she couldn't be bothered to look at the new system which is terrible to say to the customer. She done this to a few other customers as well she is bringing that hotel down someone needs to look into that

The reception staff were amazing there was a guy called Isaac I believe so helpful allowed me to put some balloons in the room for my mother surprise birthday

Stayed in June 2025

Breakfast was very poor. Food was bland. Some items were missing not replaced by staff. Bacon was awful. Swimming in liquid and undercooked. Mushrooms were bone dry. Staff were preoccupied with cleaning up and clearing out the breakfast room as it was 10am Rather than looking after the guests. All chatting together and prepping. Tables for lunch. Ignoring guests. The breakfast completely let this lovely hotel down.

Comfortable spacious clean modern and the room was top class.

Stayed in July 2025

Whole experience was great

Stayed in June 2025

Breakfast was mediocre.

The AC kept us very comfortable when it was 30 degrees outside. Big room, lovely big shower, parking directly in front.

Stayed in July 2025

food left in fridge from previous guests. dirty bath towel with blood stains. lumpy covers. room not the cleanest

large dulax room

Stayed in June 2025

Only told on last day of a 3 day stay that it was £6 cheaper to book breakfast at reception

Stayed in June 2025

Evening meal was poorly cooked and I refused to eat it

Very expensive at £30 for bacon and eggs

Stayed in June 2025

Location was within easy reach of where we meet friends family as well as a day of activities

Stayed in June 2025

Hard pillow

All

Stayed in June 2025

The staff were so friendly an helpful and my whole experience was wonderful

Stayed in June 2025

Didn’t have a pool

Spa area improvement very good

Stayed in May 2025