Reviews of DoubleTree by Hilton London – West End 4 stars
92 Southampton Row, Camden, London, WC1B 4BH, United Kingdom
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewConvenient location
The shower not having a curtain or door and the end made it difficult to shower without getting water all over the floor. Also room smelled moldy.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location, clean and staff very helpful. Breakfast good value for money with excellent choice.
Room was comfortable, however we were given a basement room, with a wall very close to the window so no natural light, and no view, we did ask if it had a window when we were told it was a basement room and where told it did have but not that it had a wall within a few feet of it.
Dear Keren, Thank you for taking the time to share your feedback. We're really pleased to hear that you found the location convenient, the room comfortable, and our team helpful. It’s also great to know you enjoyed the breakfast and felt it offered good value for money. We’re sorry to hear about the disappointment with the basement room and the limited natural light. While the room does technically have a window, we understand how the close proximity of the wall could impact your experience, and we appreciate you pointing this out. Your comments will help us improve how we communicate room details in the future. We hope to have the opportunity to welcome you back and provide you with a room that better meets your expectations next time. Warm Regards K. Geetha Lakshmi Guest Relations Manager
Dear Keren, Thank you for taking the time to share your feedback. We're really pleased to hear that you found the location convenient, the room comfortable, and our team helpful. It’s also great to know you enjoyed the breakfast and fel… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Very quiet at night. Great hotel when visiting the theatre. When they found out it was our 30th wedding anniversary we were upgraded to a junior suite that they decorated too - a very special touch.
The water pressure in the shower.
Dear Juliette, Thank you so much for your lovely review! We're thrilled to hear you enjoyed the quiet location and that our team could help make your 30th wedding anniversary extra special with the junior suite upgrade and decorations – congratulations again! 🎉 We’re sorry to hear about the water pressure in the shower, and we appreciate you bringing it to our attention. We’ll certainly look into it to ensure a better experience next time. We hope to welcome you back soon – perhaps for anniversary number 31! Warm Regards K. Geetha Lakshmi Guest Relations Manager
Dear Juliette, Thank you so much for your lovely review! We're thrilled to hear you enjoyed the quiet location and that our team could help make your 30th wedding anniversary extra special with the junior suite upgrade and decorations –… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood location Clean Lovely staff
Shower was ok
Dear Guest Thank you for sharing your feedback. We’re pleased you enjoyed our location, cleanliness, and friendly staff. We appreciate your note about the shower and will keep it in mind as we continue to improve. We look forward to welcoming you back soon! Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for sharing your feedback. We’re pleased you enjoyed our location, cleanliness, and friendly staff. We appreciate your note about the shower and will keep it in mind as we continue to improve. We look forward to welcom… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReally central to London which made it so easy to get around. Very big and spacious room
That we had no view of London
Dear Guest Thank you for your wonderful feedback! We’re delighted you enjoyed our central location and spacious room. We appreciate your note about the view and will keep it in mind to enhance future stays. We look forward to welcoming you back soon! Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for your wonderful feedback! We’re delighted you enjoyed our central location and spacious room. We appreciate your note about the view and will keep it in mind to enhance future stays. We look forward to welcoming you… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location and communal areas
We were put in rooms that had no view, building works blocking entire window, and the smell of damp was very obvious. We then asked to move rooms and the staff didn’t look surprised at all, put us in better rooms, but not with the best attitude. Had suspected as check in took so long they were pondering as to whether they could get away with allocating the horrible bedrooms.
Dear Jenny, Thank you for your feedback. We're glad to hear you appreciated the location and our communal areas, but we're very sorry that your initial room and the experience around it fell short of expectations. We understand how disappointing it must have been to be placed in a room affected by building works and an unpleasant smell, and we sincerely apologize for that. It’s also concerning to hear that your interaction with the team didn’t feel as welcoming or accommodating as it should have been. This is not the standard of service we aim to provide, and your comments have been shared with the relevant teams to ensure improvements are made. We do hope you'll consider giving us another chance in the future to provide a much better experience from the start. Warm Regards K. Geetha Lakshmi Guest Relations Manager
Dear Jenny, Thank you for your feedback. We're glad to hear you appreciated the location and our communal areas, but we're very sorry that your initial room and the experience around it fell short of expectations. We understand how… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewHotel in a very good location. Friendly staff. Very clean.
Dear Guest Thank you for your lovely feedback! We’re delighted to hear you enjoyed our location, cleanliness, and friendly service. We look forward to welcoming you back to the DoubleTree by Hilton London – West End soon. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for your lovely feedback! We’re delighted to hear you enjoyed our location, cleanliness, and friendly service. We look forward to welcoming you back to the DoubleTree by Hilton London – West End soon. Kind Regards Lak… Show more
Reviewed: 26 August 2025 · Stayed in May 2025
Verified reviewThe staff were lovely and the property was beautiful
The bedroom was a very on the snug side, but they hadn’t hoovered under the bed, and you have to pay extra for a bottle of water that you would normally get complimentary anywhere else.
Dear Guest Thank you for your kind words about our team and property — we’re delighted you enjoyed your stay! We appreciate your feedback regarding the room size, housekeeping, and in-room water. Your comments help us continuously improve our guest experience, and we’ll review these points with our team. We hope to welcome you back soon for an even more seamless stay. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for your kind words about our team and property — we’re delighted you enjoyed your stay! We appreciate your feedback regarding the room size, housekeeping, and in-room water. Your comments help us continuously improve… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Staff helpful and pleasant.
Bedrooms were dated - would benefit from a refurb. Possibly the weakest shower I have ever been in!
Dear Guest Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and our team helpful and pleasant. We appreciate your comments regarding the bedroom decor and shower, and we’ll share these with our team as part of our ongoing efforts to improve our guest experience. We hope to welcome you back in the future and provide an even better stay. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and our team helpful and pleasant. We appreciate your comments regarding the bedroom decor and shower, and we’ll… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewgreat breakfast, sausages were tasty. The room was a reasonable size, it was quiet wells serviced and the location was excellent for our needs. A very short walk to the British museum, and a little further to Tottenham court road and the center. Perfect for us as we do enjoy a walk and felt we spent too much time in the tube on previous visits.
The bathroom was a little small, compared to other hotels, but thats not a problem really. However, there was a bath with the shower, we felt it would have made better use of the space with only a shower, but really it was fine. Im putting that down as I can't think of anything else I didn't like.
Dear Guest Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the breakfast, quiet room, and our convenient location near the British Museum and Tottenham Court Road. We appreciate your comments regarding the bathroom layout and will keep them in mind for future improvements. We look forward to welcoming you back on your next visit to London! Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the breakfast, quiet room, and our convenient location near the British Museum and Tottenham Court Road. We appreciate your comments regarding the bathro… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt was clean, tidy, modern and had nice touches like flowers round the door and flavoured water in the reception
Nothing
Dear Guest Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed the cleanliness, modern design, and the little touches we provide, like the flowers and flavored water. We look forward to welcoming you back for another enjoyable stay! Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed the cleanliness, modern design, and the little touches we provide, like the flowers and flavored water. We look forward to welcoming… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe public places in the hotel were impressive. Our room was adequate, with a bath & the bed was comfortable
We could not get in our room for 45 mins. We were not kept up to date as to when our room would be ready. Check in time should be 1500 but we finally got into our room at 1540. After we complained we were offered a complimentary drink from the bar.
Dear Guest Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our public areas impressive and the room comfortable. We sincerely apologize for the delay in accessing your room and for the lack of timely updates regarding your check-in. We understand how frustrating this must have been and appreciate your patience. We’re glad we could offer you a complimentary drink, though we recognize it does not fully make up for the inconvenience. Your comments have been shared with our front desk team to ensure better communication and smoother check-ins in the future. We hope to have the opportunity to welcome you back and provide a seamless experience next time. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our public areas impressive and the room comfortable. We sincerely apologize for the delay in accessing your room and for the… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe employees
Dera Guest Thank you very much for rating your stay 8/10. We’re delighted to know you had a positive experience with us. Your feedback is greatly appreciated, and we’ll continue working hard to make every stay even better. We look forward to welcoming you back soon for an even more enjoyable visit. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dera Guest Thank you very much for rating your stay 8/10. We’re delighted to know you had a positive experience with us. Your feedback is greatly appreciated, and we’ll continue working hard to make every stay even better. We look forw… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewLocation, location location. Friendly staff, knowledgeable staff. Ate at the hotel several times. Food was great. The front floral facade really stands out! We found the underground and train stations very close. Just had a great time.
The shower is a bit tight for bigger folks getting in. If the glass wall was hinged, it would really help. Not a huge deal though.
Dear Guest Thank you for sharing such lovely feedback. We’re thrilled to hear you enjoyed our central location, the friendliness and knowledge of our team, and the quality of the food during your visits to our restaurant. It’s also wonderful to know you appreciated our floral façade — we take pride in making it a welcoming feature for our guests. We appreciate your constructive comment about the shower space. While we’re glad it didn’t impact your overall enjoyment, we’ll certainly take your suggestion on board when reviewing our bathroom design. It’s great to know you had such a wonderful time, and we hope to welcome you back for another enjoyable stay soon. Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Dear Guest Thank you for sharing such lovely feedback. We’re thrilled to hear you enjoyed our central location, the friendliness and knowledge of our team, and the quality of the food during your visits to our restaurant. It’s also wonder… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClose to theatre, friendly, helpful staff. Good breakfast. Clean, definitely stay again.
The bathroom, getting in and out of the shower Had to squeeze between sink and shower screen , my husband really struggled, not having good mobility. Will ask for different room next time.
Dear Guest Thank you for your positive feedback and for highlighting our convenient location, friendly staff, and good breakfast. We’re glad you enjoyed your stay and look forward to welcoming you back again soon! I appreciate your note about the bathroom layout and understand the difficulty it caused. Please do let us know before your next visit, and we’ll be happy to arrange a room that better suits your mobility needs. Kind regards Lakshani de Zylva Guest Relations Manager
Dear Guest Thank you for your positive feedback and for highlighting our convenient location, friendly staff, and good breakfast. We’re glad you enjoyed your stay and look forward to welcoming you back again soon! I appreciate your note a… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified review