Unfortunately I would only rate this stay as a 4 out of 5 due to being woke up hourly by the chiming of a clock. Such a shame.

The whole room set up was amazing. The speed of delivery on the room service was very impressive.

Stayed in December 2023

nothing

A very stylish apartment with modern facilities in an old Georgian building. Located close to restaurant, bars and 20 min walk to the main shopping area.

Stayed in November 2023

More coffee pods, toilet paper and tissues would have been handy, but not much to complain about really.

The location was excellent, close to bars and restaurants but a very quite crescent. Suite was very well designed with lovely fixates and fittings, the dresser kitchenette was very interesting, worked well. Secure parking was aldo a bonus as our car was full as I'd been working away for a few months, so didn't want to leave it parked in the street.

Stayed in October 2023

Nothing

Great location friendly staff and we liked the breakfast..!

Stayed in August 2023

Outside areas to the hotel were littered

Excellence of staff

Stayed in July 2023

The communal garden for the suites could do with having a bench or chairs as the weather was gorgeous but our only option to enjoy the garden area was to sit on the floor.

Very efficient and friendly staff. The suite was beautifully decorated and the bed was very comfortable. The welcome sherry and biscuits were a lovely touch too. The breakfast was amazing with lots of choice, the French toast was the best I’ve ever had. We also ate in the restaurant on one night and the food was exceptional.

Stayed in June 2023

The projector in our room did not work for tv in the main lounge area, we were offered to have someone come to look at it the next day but we would have checked out when available. Other than this I’d say great.

Location was great, many facilities to use freely. Staff were all lovely and so helpful. Breakfast was amazing. The bar and Terrance was lovely to sit in and enjoy a birthday drink. Many complimentary items on offer including Prosecco. Overall lovely stay.

Stayed in April 2023

nothing

very stylish quiet , a very relaxing two days . I had one of the suites very high. standard lots of space spent a lot of very chilled out time there . loved the Small bottle of Sherry complimentary. Delicious. very good breakfast. well ll definitely be returning can’t wait .

Stayed in April 2023

The bed needs stabilising and the shower handset holder needed tightening up which was required to use as the height of the shower is too low for a 6ft 3in person.

The location is excellent with a 10min walk to the harbour side bars. The property was spacious and comfortable. Staff were very friendly and helpful. Breakfast had a good range of choices.

Stayed in March 2023

No robes and we could not work the coffee machine!

Amazing position, very spacious and well decorated.

Stayed in January 2023

perfect location, suites were very comfortable

Stayed in November 2022

Sadly, functions which the hotel has accepted booking for meant that guests were not able to use the bar and restaurant on both nights of our stay - when booking a hotel I expect to be able to use the facilities paid for.

Nicely furnished and well positioned for both Clifton and central Bristol. Comfortable rooms and good breakfast.

Stayed in July 2022

The minibar should include a price list as it isn’t complimentary (to make this clearer). The rear of the projector wasn’t accessible to link up a laptop to watch a film, and despite saying they’d send someone down reception didn’t act on this during our stay.

Great location and a wonderful suite - booked to stay the night before and of my wedding. The space was fantastic for my bridesmaids and mum to stay with me the night before, close to the Botanist for a wonderful dinner, and plenty of space for us all to get ready and the make up artist to set up and work in the morning. It was wonderful to come back to after my wedding and stay with my husband, for a relaxed end to the evening and no rush to be out early. The kitchenette was great and included loads of basics such as milk, tea and coffee.

Stayed in September 2022

Nothing

Beautiful building and wonderful decor. So very charming and all on a fabulously placed square. Would highly recommend!

Stayed in October 2023

Lovely rooms and great staff. All round fantastic stay.

Stayed in October 2023

Staff were rude and slow

Room has missing items or not working

Stayed in August 2023

All good.

Beautiful suite, very well equipped. Friendly helpful staff.

Stayed in June 2023

nothing much: -WiFi password didn’t work (and is enormous) which was very inconvenient work-wise, had to go to Nero -kettle was not cleaned -a wee bit tired

location was perfect for me; after-midnight receptionist (Jake) was good; the basement suite unusual (rooms separated by several doors) but very pleasant

Stayed in April 2023

1. I was not notified during the booking that the Suites do not have lift and I had to climb up to the 2nd floor (3rd in Europe) of an old building with up to 5 m ceilings. 2. The replacement room did not have a TV remote 3. For several years of travelling in Europe, I had not seen a strange unmanageable shower - I finally turned it on, accidentally, but could not turn it off, and the shower had only very hot water. 4. The quality of the food was quite average, and the on-premise restaurant (and room service) closed at 9 p.m.

Stuff was friendly and helpful

Stayed in April 2023

Loved it all

The layout, having two separate rooms, one sitting room and separate bedroom. Love the kitchen on the cupboard. Bathroom was lovely too.

Stayed in March 2023

As above. Very disappointing.

Great location. Otherwise, terrible. The room is not clean, the tap was not fixed to the worktop, the shower rail was falling off, there were no details about the Wi-Fi in the room.

Stayed in February 2023

the accommodation I could not class 5 star due to mould on the walls and in the bathroom, damaged walls, and the shower was classed as monsoon but it was a standard shower head that was that good and appeared to of previously broken and not repaired properly. they advertised a cinema screen when actually it was just a projection screen for free view unless you took you’re own laptop which was never mentioned. elements of the apartment were not clean there was food on the sofa and in between the cushions and the dust around the bed side tables and sofa bed. just in general the pictures used to advertise the accommodation were deceiving, and gave the appearance of a much higher quality than what received in our suite

the staff were very helpful friendly and could not fault them and the food served in our included breakfast was faultless

Stayed in January 2023

nothing. maybe the hairdryer needs an instruction card to say to hold the sensor.

everything was perfect. any queries we had were quickly and efficiently dealt with. the kitchen area was very well equipped for a short break. I can’t recommend it highly enough!

Stayed in December 2022

The Suite is rated 5 stars by Booking.com and we paid over £200 for a night. It is not in the main hotel building. It does not match the description on the Booking. The suite we stayed in was a basement flat with a view of the dirty wall from the seating room window. The door entrance to the courtyard was locked. The rainwater leaked into the corridor from that door while we were there. The edge of the bathtub has black mould marks. Dirt or mould sticks on the drain ring of the washing basin. There is a large damp patch on the wall near the ceiling in the top corner of the bathroom. I had to push terribly hard on the button to flush the toilet. The duvet is not of good quality and is very thin. There was no heating in the suite. We contacted reception. The receptionist was very helpful. She came over twice to solve the issue. We finally had the heating on in the suite. But My husband woke up from the cold at around 4 am. He could not get the heating back and had to put the very heavy bedspread on top of the duvet. In the morning the heating was back again.

The hotel is at the best location for attending Bristol University graduation ceremonies. The breakfast was very good. The kitchen unit is very nice. The staff members at the reception of the hotel are excellent. The bed is small but reasonably comfortable.

Stayed in November 2022

Having to leave! ☹️

Loved the little attentions to detail - the sherry bottle & fruit bowl, the coffee machine and the robes/slippers. Staff extremely friendly. The projector was very quirky. The deco was just stunning. Location excellent for tourist spots, visited museum & cathedral, and walking distance to O2. Great eateries nearby, across road from the Botanist. In short, we loved everything!

Stayed in September 2022