Reviews of Belvedere Guest House, Great Yarmouth 2 stars
90 North Denes Road, Great Yarmouth, NR30 4LW, United Kingdom
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewDear Guest, We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we truly care about your experience. We would appreciate any specific feedback you can provide, as it will help us address the issues and improve our services. Please feel free to reach out to us at ota.escalations@oyorooms.com with more details. We are committed to learning from this and ensuring a better experience for all our guests. Thank you for bringing this to our attention. Sincerely, Team OYO
Dear Guest, We are deeply sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we truly care about your experience. We would appreciate any specific feedback you can provide, as it will … Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewAbsolute scam. Turned up hotel closed, number on door for booking.com who couldn't find another double room for me and my wife. They said this hotel Is under refurb, but it's just a lie to make you book and then after you can't even get a refund. Worst experience of my life.
It was closed and run down, why be open for bookings if you're closed? Pure scammers
Dear Guest, We sincerely apologize for the distressing experience you encountered during your recent booking with us. It is concerning to hear about the hotel being closed upon your arrival and the misinformation regarding its refurbishment status. We understand the frustration this has caused, especially with the difficulty in securing a refund. Please know that this is not the standard of service we strive to provide. We would like to investigate this matter further and assist you in resolving these issues. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details. Thank you for bringing this to our attention. We are committed to making things right. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the distressing experience you encountered during your recent booking with us. It is concerning to hear about the hotel being closed upon your arrival and the misinformation regarding its refurbishmen… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNothing ever eve
Everything
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration. To help us address your concerns, please provide more details by reaching out to us at ota.escalations@oyorooms.com. We are committed to improving our services and ensuring a better experience for our guests. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience and understand your frustration. To help us address your concerns, please provide more details by reaching out to us at ota.escalations@oyo… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt wasn’t open which I was not told about till we rang the number
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that the hotel exceeded your expectations in terms of quality. However, we sincerely apologize for the inconvenience caused by the hotel being closed upon your arrival and the lack of prior communication. We understand how frustrating and confusing this situation must have been for you. Please rest assured that we are reviewing our communication processes with our hotel partners to prevent such issues in the future. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for your understanding and patience. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that the hotel exceeded your expectations in terms of quality. However, we sincerely apologize for the inconvenience caused by the hotel being closed upon your… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNothing
They cancelled at 9.45 pm night before was expecting to stay
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the cancellation of your booking at 9:45 PM the night before your expected stay. We understand how frustrating this must have been for you. Unfortunately, cancellations can occur due to unforeseen circumstances, and we are actively working to improve our processes to prevent such issues in the future. Your experience is important to us, and we are committed to ensuring a better experience for all our guests. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for your understanding. Best regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the cancellation of your booking at 9:45 PM the night before your expected stay. We understand how frustrating this must have b… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe place is closed down
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the property being closed. We understand how disappointing this must have been for you. Please reach out to us at ota.escalations@oyorooms.com so we can assist you further and address this matter promptly. Best regards, Team OYO
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the property being closed. We understand how disappointing this must have been for you. Please reach out to us at ota.escalati… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe relocation to the carlton was nice
I had no emails no contact at all to say I was relocated very annoyed there was nothing anywhere to say I was relocated although the relocation at the carlton was brilliant
Dear Drew, Thank you for your positive review despite the unexpected relocation. We're glad you enjoyed your stay at The Carlton, but we sincerely apologize for the lack of communication beforehand. We’re looking into this to prevent such oversights in the future. Warm regards, Team Belvedere Guest House
Dear Drew, Thank you for your positive review despite the unexpected relocation. We're glad you enjoyed your stay at The Carlton, but we sincerely apologize for the lack of communication beforehand. We’re looking into this to prevent su… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewnever been there very poor comunication im in front door no one open it
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the poor communication and the inconvenience you experienced while waiting at the front door. This is not the level of service we strive to provide, and we are committed to addressing this issue promptly. Please reach out to us at ota.escalations@oyorooms.com with your booking details so we can assist you further and ensure a better experience in the future. Thank you for your patience and understanding. Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the poor communication and the inconvenience you experienced while waiting at the front door. This is not the level of service we strive to provide, and we… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThat it was mins from the seafront
Everything as I didn't get an email to say I was moved to another hotel and when we got to the other one it's just so out of date it needs doing up and made modern. Needs new carpets well overall needs doing up badly. The TV remote wasn't the one for the TV I was told it be sorted the next more and it wasn't so just bad.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of communication about your hotel relocation and the condition of the facilities. We understand the importance of a comfortable and modern environment, and we are committed to addressing these issues promptly. We are also sorry to hear about the unresolved issue with the TV remote. Your comments have been shared with our team to ensure improvements are made. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We value your feedback and hope to provide you with a better experience in the future. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of communication about your hotel relocation and the condition of the f… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewnothing. hotel was being renovated.
we arrived at the destination, the hotel looked like a crack den, we had to call a number on the door, took us ages to get a hold of someone. only to be told we are booked into another hotel where we had a single bed for 2 people, very uncomfortable and later on i recieved another call saying i can cancel and get a full refund for free, however the hotel, declined our request even though we were told to request it, and all i want is a refund... guys give me a refund im broke! its only £54. not even got what i paid for.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the frustration caused by the renovation, the communication issues, and the inadequate accommodation provided. Regarding the refund, we are committed to resolving this matter for you. Please reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will assist you in processing your refund as soon as possible. We appreciate your patience and understanding. Best regards, Belvedere Guest House, Great Yarmouth
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the frustration caused by the renovation, the communication issues, and the inadequate ac… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWell, we didn't actually stay at the Belvedere. I received a message to say to go to Carlton Hotel instead as work was being done on the Belvedere. This worked very well for us. It was very close to the pier and beach.
Carlton Hotel needs to supply breakfast.
Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that the change to the Carlton Hotel worked well for you and that you enjoyed its proximity to the pier and beach. We understand the importance of a complete stay experience, and your feedback regarding the breakfast service is invaluable. We will certainly pass this on to the relevant team for consideration. Should you have any further feedback or require assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to welcome you back soon. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that the change to the Carlton Hotel worked well for you and that you enjoyed its proximity to the pier and beach. We understand the importance of a complete … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNorhing
I was loved to another location, which was unstaffed, and had a note in the window saying to move to a separate, third location where I eventually ended up staying.
Dear Guest, Thank you for sharing your experience with us. We understand how inconvenient it must have been to be moved between multiple locations, and we sincerely apologize for the confusion this caused. Your feedback is important, and we are committed to ensuring a smoother check-in process for our guests in the future. If you need any further assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We appreciate your patience and understanding. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We understand how inconvenient it must have been to be moved between multiple locations, and we sincerely apologize for the confusion this caused. Your feedback is important, and w… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewUpon arriving at the hotel, I found information I had to call to get the door code. During the call, there were no rooms available. I was given a different hotel instead, and it was a lucky draw. The hotel, located on the beach with a sea view and close to the city centre, was fantastic.
Nothing
Dear Guest, Thank you for sharing your experience with us. We understand how frustrating it must have been to arrive and find no rooms available. We sincerely apologize for any inconvenience this may have caused. However, we're thrilled that the alternative hotel exceeded your expectations with its beautiful location on the beach and proximity to the city center. Please rest assured that we are reviewing our booking process to ensure this does not happen again in the future. Your feedback is invaluable in helping us improve our services. If you have any further concerns or need assistance, feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We hope to welcome you back soon. Warm regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We understand how frustrating it must have been to arrive and find no rooms available. We sincerely apologize for any inconvenience this may have caused. However, we're thrilled th… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewScam stay away the place has been closed by fire service for over a year on arrival you call a phone number and they offered a room with no hot water at a different hotel I said no so they gave us a free refund that I still haven’t received and booking.com are aware and don’t care
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the closure of the property and the issues with the alternative accommodation offered. We understand your frustration regarding the refund process and are committed to resolving this matter promptly. Please reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will assist you in expediting your refund and addressing any other concerns you may have. We appreciate your patience and understanding. Warm regards, Team OYO
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the closure of the property and the issues with the alternative accommodation offered. We understand your frustra… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewNothing
We booked for Belvedere hotel but we got there and it wasn't even open, to then ring and get sent to a different hotel and then we finally got into a room at Carlton hotel and when we got into the room the hallway to the room the radiator was broken so it was stuck on full heat we asked about it and got told it was broken, the room was not the cleanest, the bloke at reception was rude towards us due to not knowing much about the hotels.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced during your recent stay. It is concerning to hear about the issues with the hotel closure, the condition of the room, and the behavior of our staff. This is not the experience we aim to provide our guests. Please rest assured that we are looking into these matters to prevent such occurrences in the future. We value your feedback and would like to assist you further. Kindly reach out to us at ota.escalations@oyorooms.com so we can address your concerns directly. Thank you for bringing this to our attention. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced during your recent stay. It is concerning to hear about the issues with the hotel closure, the condition of the room, and the b… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe hotel is closed down it a con , phone up the number for hotel no longer available ,,
Dear Guest, Thank you for bringing this to our attention. We are deeply concerned to hear about your experience with the hotel being closed and the contact number being unavailable. This is not the standard we strive for at OYO. Please reach out to us at ota.escalations@oyorooms.com with your booking details so we can investigate this matter further and assist you promptly. We appreciate your patience and understanding. Best regards, Team OYO
Dear Guest, Thank you for bringing this to our attention. We are deeply concerned to hear about your experience with the hotel being closed and the contact number being unavailable. This is not the standard we strive for at OYO. Please re… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewNothing, terrible service, terrible accommodation making me want delete Booking.com app
Guest house was not available apparently had "maintenance" we were offered either 2 single rooms for the 2 nights or a double room with no hot water for 2 nights or a double room but only for 1 night. As we had no choice as everywhere was fully booked we had to accept a terrible room
Dear Kristian, Thank you for sharing your feedback. We’re very sorry to hear about your experience and the inconvenience caused during your stay. This is certainly not the impression we aim to leave with our guests. Your comments have been taken seriously and will be shared with the relevant teams to investigate the circumstances and ensure that such situations are handled more effectively in the future. We understand your frustration and appreciate you bringing this to our attention. Kind regards, Belvedere Guest House Team
Dear Kristian, Thank you for sharing your feedback. We’re very sorry to hear about your experience and the inconvenience caused during your stay. This is certainly not the impression we aim to leave with our guests. Your comments have bee… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewAmazing place but there was no cold water :(
The room and the bathroom
Dear Hogben-Cloke, Thank you for your feedback. We’re pleased to hear you found the property lovely, but we’re very sorry to learn about the issue with the hot water. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. Your comments have been noted and will be addressed to help ensure a more comfortable stay for future guests. Kind regards, Belvedere Guest House Team
Dear Hogben-Cloke, Thank you for your feedback. We’re pleased to hear you found the property lovely, but we’re very sorry to learn about the issue with the hot water. That’s certainly not the experience we aim to provide, and we appreciate… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewJackie and Kelley very helpful at all time Staff was great support and help Any help needed they all wonderfull
Last minute changes not informed correctly once relocated wonderful stay
Dear Armstrong, Thank you so much for your kind words and for rating your stay at Belvedere Guest House, Great Yarmouth so highly. We're thrilled to hear that Jackie, Kelley, and the rest of the team made such a positive impression and were helpful throughout your visit — we'll be sure to pass along your lovely feedback to them! We do apologize for any confusion caused by the last-minute changes, but we’re glad to know that once settled, you had a wonderful stay. We hope to welcome you back again soon! Warm regards, The Belvedere Guest House Team
Dear Armstrong, Thank you so much for your kind words and for rating your stay at Belvedere Guest House, Great Yarmouth so highly. We're thrilled to hear that Jackie, Kelley, and the rest of the team made such a positive impression and… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewLocation was good, property was clean and good value for money
Some door handles were loose and the shower didn’t work
Dear Paul, Thank you for your lovely review and for rating us 8! We're so glad you enjoyed the location, cleanliness, and value for money during your stay. We appreciate your feedback regarding the loose door handles and the shower, and we will address these issues to ensure a better experience for our future guests. We look forward to welcoming you back to Belvedere Guest House, Great Yarmouth, in the near future! Best regards, The Belvedere Guest House Team
Dear Paul, Thank you for your lovely review and for rating us 8! We're so glad you enjoyed the location, cleanliness, and value for money during your stay. We appreciate your feedback regarding the loose door handles and the shower, an… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewnothing
I booked for a night on the site when the guest house was closed for refurbishment but still advertised on your site . I rang the owners who are based in London who told me the guest was closed and promised a full refund ....i have only recieved £2 so am not impressed !!!
Dear, Michael! We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Mark!
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewGot to the hotel and told that we were going to go to a different hotel 2 miles Away from the original hotel
Because they gave me the wrong hotel and had to walk 2 miles
Dear, Kristian! We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Kingsley!
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewAs the Belvedere was closed for maintenance we was relocated to the Carlton hotel this was imense lovely hotel room was what it was for what we paid bed was comfy tea was plentyfull lady on reception was first class and so helpfull would deffo return to the Carlton
Belvedere was closed fo maintenance but we was bot informed of being relocated until we got to the door and there was a number to ring Very poor communication
Dear, Gregory! Thank you for writing this valuable review. We expect your next experience is nothing less than amazing. Regards, Mitchell!