Opiniones del Beaumont House

It was lovely to meet your family, and delighted to hear our fantastic Luxury Large Double with its two bedrooms and roomy bathrooms was perfect for your stay. The reservation also included our Economy Double, a compact and tastefully designed room located on the lower ground, ideal for shorter stays and business guests. This room is priced appropriately (it was half the price of the suite) and great value. We understand on this occasion that the guest had not remembered which room categories had been booked, hence we always recommend guests double check their reservation to ensure they have made correct room choices for their requirements. On arrival, the guest advised that in fact, a second luxury room was required rather than the budget room. However, as the hotel was completely full (as usual!!), we were unable to provide this and we immediately offered to cancel the booking with a full refund. We had guests staying in the other 3 premium rooms and to accommodate this group, were requested to downgrade one of these guests into our budget friendly category of rooms- we are all about customer service and it would have been inconceivable to action this. We had a waiting list of guests requiring rooms and both would have resold in minutes if released for sale. The guest declined the cancellation however and decided to stay nonetheless. Thank you for your feedback and we hope you enjoyed your stay in Cheltenham.

It was lovely to meet your family, and delighted to hear our fantastic Luxury Large Double with its two bedrooms and roomy bathrooms was perfect for your stay. The reservation also included our Economy Double, a compact and tastefully desig… Mostrar más

Thank you for your review of Beaumont House and we are extremely disappointed with such a low mark as this is very rare for us. Perhaps you could contact the hotel to discuss further as we are keen to understand the issues you encountered as we have one of the highest rankings for cleanliness in hotels in Cheltenham (9.3). Just a note that whilst we don't have air conditioning, we do supply mobile air conditioning units in each room - these require the hose to be positioned through the window for their operation. Our building is listed and built in 1850, and we are not permitted to install modern air conditioning. Our mobile units are really effective though. Whilst we don't have a reception we have a duty manager on site 24 hours a day for assistance (and our mobile number is noted in the guest books, front door and noticeboard). Thank you for staying and we look forward to hearing from you.

Thank you for your review of Beaumont House and we are extremely disappointed with such a low mark as this is very rare for us. Perhaps you could contact the hotel to discuss further as we are keen to understand the issues you encountered a… Mostrar más