Room was inconvenient as it was on the top floor stairs with no lift.

Service was good

Stayed in September 2025

The beds weren’t really comfy in the small room we had but it was ok anyway and we slept well. The staff was serious and hard working but not really friendly. The job was nicely done anyway so it's a minor complaint.

Really nice location, one minute from small shops and restaurants and two minutes walk from Paddington trains and tube. Everything ran smoothly.

Stayed in August 2025

Didn’t really like that the reception was in a seperate building across the road

Great location, close to trains. Staff were friendly, let us store our luggage for a few hours after check out. Free room upgrade.

Stayed in August 2025

All good

Overall all very good

Stayed in August 2025

Breakfast was really early (6.30 till 8.30) and if your weren't done by 8.30 the staff began looming large around you and clattering dishes. The breakfast room was tiny and so not big enough to sit everybody. It got very cosy and very hot. The breakfast itself didn't vary and had little choice to start with. There was lots of stairs. We rebelled by day 3 and had breakfast at one of the cafes on the Serpentine which was lovely, BUT we'd paid in advance for bed and breakfast so the next morning we sadly went back to the hotel's breakfast.

Great location - minutes from Paddington station and many bars and restaurants; some old and traditional ones too. Hyde Park and the Serpentine with its cafes and pedaloes was just across the road. We were in a room at the back of the hotel so it was fairly quiet at night. Our room was cleaned, I think, but the tea and coffee wasn't refreshed at all during our 4 night stay. The shower worked and got hot but the actual ensuite room was so small, it was uncomfortable.

Stayed in August 2025

HOT! Hot weather means hot rooms. Noisy and inadequate fans and limited airflow. Need to update fans or add some that could move cool night air into through the windows. Didn't sleep well.

Great location to Paddington station and local restaurants. Our room faced a courtyard and not a street so was quiet. Friendly staff. Clean rooms. Breakfast included

Stayed in August 2025

All good, clean and tidy

Stayed in August 2025

The only thing that was a concern was the key opened the front door and our room. Which I guess every other guest that stayed there had the same key. We did not leave valuables in the room based on this. Everything was fine. Cleaners kept room clean during our stay. Thank you.

Breakfast was good and staff were friendly.

Stayed in July 2025

Our shower door was broken which made it quite hard to shower without splashing water out everywhere, this wasn't ideal! It was also very warm and they provided a tower fan which worked well but there wasn't a lot of air flow possible in the room even with the window open.

Great location, good walking distance to Hyde Park and stations, and easy check in and out. The tea and coffee facilities in the room were great and the little biscuits were a nice touch!

Stayed in July 2025

Only having two single beds instead of a queen.

Amazing location and beautiful building :) Perfect for our night stay

Stayed in July 2025

The receptionist was quite grumpy. Clearly, it wasn't a good day for him.

It was a small room but enough for 1 person for the night.Clean enough but in need of refurbishment. The location is fantastic, and that's reflected in the price.

Stayed in June 2025

No lift and difficulty in carrying heavy luggage up to the third floor. The room was very hot and some air conditioning was very good. Not enough tables and seats in the dining area for breakfast either.

Good location, very close to Paddington Station

Stayed in July 2025

Cooked Breakfast was quite small.

Great location staff very friendly & obliging Breakfast was OK Rooms are spotless

Stayed in July 2025

Breakfast far too early

Lication

Stayed in July 2025

Comfortable bed. Clean and decent size room with nice bathroom. Friendly staff. Excellent breakfast.

Stayed in July 2025

Lots of things could be improved: No plug sockets near the bed. The plug socket by the kettle didn’t work. The kettle didn’t fit under the tap - providing a bottle of tap water would have been helpful. No desk to sit/work/eat at. You had to cross the road to get to the rooms which meant I didn’t bother going back across the road for the included breakfast which stopped serving at the weirdly early time of 8:30. The shower head wouldn’t stay up and water pressure was terrible.

Well located. Reception staff seemed pleasant.

Stayed in July 2025

It was kind of what I expected... The disappointment, was if you wanted breakfast, which was included in my rate, one would have to get up and leave a whole building (top floor and 4 flights of stairs down) and walk 3 minutes across the road... to the main building. So if you're someone who prefers to eat brekkie before showering, as opposed to being "ready".... it's a real pain in the A*%!

This is a good economical town house style hotel, typical of London and the area itself. It's V close to station and surrounding bars and restaurants and is close to a gardened area so it feels much more suburban than city, which is nice. It's an old style hotel so remember it's not the ritz... But honestly, it does the job nice. Just be prepared to walk up lots of stairs AND... in my case, walking across the road to the next building where my room was located.

Stayed in May 2025

Rather drab

Convenient location

Stayed in June 2025

Bathroom was particularly small and no air conditioning although a fan was provided in the room

Good location a short walk from Paddington Station

Stayed in June 2025

Nothing

We loved the location..so very near Paddington! the staff were great and very helpful

Stayed in June 2025

Reception and dining room in the other Balmoral Hotel across the road - might merit mentioning this fact in the hotel info on the internet so guests arriving know where to check in straight away and don't have to trundle along the street twice with all their heavy luggage

Friendly & helpful staff, clean rooms and smoke detectors in good working order - I'd rather have the alarm raised at 5 in the morning than burning to toast in my bed :-)

Stayed in June 2025

A little road noise was not good - but that is to be expected for central London

Location of the hotel to Paddington is a real bonus

Stayed in June 2025

Offered Too short time for breakfast. I thing they should offer more time to have breakfast.

The hotel has a Great location!

Stayed in May 2025

The room was up lots of flights of steps and there was no air con in the tiny room, just a fan which wasn’t very good.

The location was great, friendly staff and very clean. Breakfast included too which is a great bonus.

Stayed in June 2025