It’s not far from the train station. We love the pool and jacuzzi! We didn’t have time to get to the gym but it looks good. They have a piano too that my daughter loves playing.

Stayed in August 2025

The room wasn’t good this year felt bathroom needed upgrade it was designed for disabled which is not what we wanted. The fitting were not good and bath chipped and door slide was challenging The room layout was very awkward and storage limited. We have been staying with you every year for nec show and its first time not been happy with room. I usually book a year in advance so hopefully we will have a better room next year

Restaurant staff were excellent and other staff were very helpful and friendly

Stayed in August 2025

Thought it was a bit dated. Didn’t get to eat or use the spa

Location and staff

Stayed in September 2025

Bed and room was very comfortable and clean. Lots of choice for breakfast. I had a full English which was good except for the black pudding which was like a bit of old shoe leather. Function room was the right size for wedding party. Overall I thought it was a good hotel and would stay there again

Stayed in August 2025

Pool closed which is a let down because we were looking forward to using it.

Nice and clean hotel, had a lovely dinner at burgundy restaurant too (delicious food, I had cantonese pork with rice and pak choi, loved it!) staff are friendly and good location 5-10mins walk to resorts world/bp pulse live. We really enjoyed our stay!

Stayed in August 2025

Couldn't get room service as bar never answered the phone

Location

Stayed in August 2025

Minor things, no soap in the bathrooms and the car park was not well lit round the back of the hotel where we had to park. There were also no signs telling you the way into the hotel. But, minor issues really

Very clean, the staff were amazing. The food was great, just really top notch

Stayed in August 2025

I went to wedding at the hotel and DJ told no music after 11.30 because of residents staying at hotel

Cleanliness polite staff

Stayed in August 2025

The system for entrance and exit with the car was not working properly.

Loved the entrance to the hotel, which is bright and welcoming. The room was comfortable. We had a couple of very good meals in the restaurant. Enjoyed the use of the pool.

Stayed in August 2025

The pool area looked a bit tired, but everything worked well.

Spacious well appointed comfortable room. Nice breakfast - it was good to have a continental at a reduced cost as I don't need a full English. Love having a swimming pool that is free to guests.

Stayed in August 2025

One room’s forced air system did not work. This was reported. Reception informed maintenance straight away, but it was disabled when we got back, obviously they could not fix it at the time. Otherwise, the rooms were fine. The bathrooms could do with updating to walk in showers, at least some of them for people with mobility limitations. The food was ok, with some things more successful than others. Not too expensive for a hotel, and the service was good. We both would have liked an easy chair in the rooms, as the desk type chairs aren’t the most comfortable things.

The rooms were very clean, beds comfortable. All of the staff we spoke to were very helpful. The restaurant was ok. The mains were pretty good, but the pannacotta disappointing. It is within very easy walking distance to the NEC, there is a Subway and Greggs at the petrol station next door if you don’t want to eat in the hotel. We ate from the bar menu once. The pulled pork was good, the Ceaser wrap not so much! Parking was easy, though it was busy when we were there.

Stayed in August 2025

Rooms should all have air con its horrible waking up sweating and yes u can get rooms but isnt ideal if you have to pay more. usb prorts on the wall to charge things, but ours only worked with the lights on. So cant really sleep with a light on

The location is perfect if you are going to bo pulse live its a 5min walk staff were friendly breakfast was lovely rooms basic but sleepable! no air con which is not the best as the room got stuffy

Stayed in August 2025

single beds are a bit too narrow, not much room to toss and turn

Spa facilities. Reasonably priced. Good location

Stayed in August 2025

Very noisy, directly on motorway and room did not have Aircon. With the sun on it shining it was very hot inside.

Stayed in August 2025

My room was very clean and comfortable. The complimentary tea, coffee and biscuits were a nice touch.

Stayed in August 2025

Décor a bit dated.

Comfortable beds. Quiet.

Stayed in August 2025

It was a rather long walk round the building with suitcases to get to reception - after the walk from the station particularly!!!

Friendly and helpful staff. Lovely to be able to relax in the pool after travelling and great to find there was outdoor seating for the bar.

Stayed in August 2025

Nothing

Availability of Bar meals although they could be healthier

Stayed in August 2025

No air con but the windows open and there was a fan in my room which wasn’t noisy so I could leave it on all night

Better value for money staying here rather than right in the centre of the NEC plus there is a small pool to use. It is a walk from the station (15 mins) to the back of the hotel but it’s on proper pavement so if you have a wheelie case not too bad. The bar area is really pleasant to sit it after a long day and the food is nice.

Stayed in August 2025

There was nothing I didn’t like.

Room was spacious, clean and bed was comfortable

Stayed in August 2025

10 minutes to the nec, not quite, it was a hot trek, wish the nec buses went to the arden

Swimming pool was very welcome at the end of a hot day

Stayed in August 2025

Parking was an issue and did not have space, had to bump on the curb/grass to park as was staying a couple of nights

Great clean and fresh room comfy bed, bathroom clean, staff great

Stayed in August 2025

Stayed here for a show and it was perfect location!

Stayed in August 2025

Nothing

Very good value hotel, rooms clean, bed really comfy. Just a little dated but that wouldn’t put me off

Stayed in August 2025