Reviews of Apex Waterloo Place Hotel 4 stars
23-27 Waterloo Place, Edinburgh, EH1 3BH, United Kingdom
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewBig comfortable bed. Close to centre. Very attentive and kind personnel. Free breakfast for a child. Great choice of tasty food. Blackout curtains. This hotel has everything what I expect from the accomodation where I feel content.
Their default bedding is filled with feathers which I found unusual and caused a bit of an issue since I am allergic. But it was replaced with antiallergic when I found out.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location is very good. The rooms are of a good size and the beds are comfortable.
The hotel needs some refurbishment. There are moisture stains on bathroom walls, the carpet is damaged, the windows are dirty. During our breakfast there was a false fire alarm, so we had to get out of the hotel until the situation was solved. We couldn’t finish breakfast because of that as we had a tour bus to catch. The staff at breakfast could be more efficient. I don’t think mentoring new colleagues should be done in front of the guests during breakfast.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewConnection to train station. Comfortable rooms and excellent staff.
Nothing
Dear David, Thank you so much for your wonderful review! We are thrilled to hear you enjoyed the convenient location, comfortable rooms, and that our team made a great impression. Your kind words mean a lot to us, and we hope to welcome you back again soon! Best regards, Reka Front Office Receptionist
Dear David, Thank you so much for your wonderful review! We are thrilled to hear you enjoyed the convenient location, comfortable rooms, and that our team made a great impression. Your kind words mean a lot to us, and we hope to welcome yo… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose to train station and st James centre. Lovely room, nice bar and spa facilities
Nothing
Dear Jane, Thank you so much for your fantastic review! We are delighted to hear you enjoyed our convenient location near the train station and St James Centre, as well as the lovely room, bar, and spa facilities. It is wonderful to know everything met your expectations. We truly appreciate your kind words and hope to welcome you back again soon! Best regards, Reka Front Office Receptionist
Dear Jane, Thank you so much for your fantastic review! We are delighted to hear you enjoyed our convenient location near the train station and St James Centre, as well as the lovely room, bar, and spa facilities. It is wonderful to know … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewA bit of a smarten up needed, a refresh… but all in all generally very good.
Bathroom tired. Bathroom amenities, dated. A bit of interest in the lobby and entrance would add a good impression and welcome.
Dear Nat, Thank you so much for your valuable feedback! We are glad to hear you had a generally very good experience. We truly appreciate your comments regarding the bathroom and lobby areas, your suggestions are noted and will be shared with our management team as we continue to improve and refresh our spaces. We hope to welcome you back again soon! Warm regards, Reka Front Office Receptionist
Dear Nat, Thank you so much for your valuable feedback! We are glad to hear you had a generally very good experience. We truly appreciate your comments regarding the bathroom and lobby areas, your suggestions are noted and will be shared … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAbsolutely everything. Everything was catered for. Nothing missing. Beautiful building and interior of the highest quality.
There is nothing to dislike
Dear Helen, Thank you so much for your glowing review and for giving us a perfect rating! We are absolutely delighted to hear that everything was catered for during your stay and that you found nothing missing. It’s wonderful to know you appreciated the beautiful building and the high-quality interior—we take great pride in creating a welcoming and elegant environment for our guests. Your kind words mean a lot to us, and we’re so pleased we could make your stay memorable. We hope to welcome you back to Apex Waterloo Place Hotel again soon! Warm regards, Asha Josephkutty Night Receptionist
Dear Helen, Thank you so much for your glowing review and for giving us a perfect rating! We are absolutely delighted to hear that everything was catered for during your stay and that you found nothing missing. It’s wonderful to know you a… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDear Kakutani, Thank you so much for your great rating! We are thrilled you had a positive experience with us and truly appreciate your support. We hope to welcome you back again soon! Kind regards, Reka Front Office Receptionist
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location. Fair value for money.
After the first night in the morning at 7 am we were woken by a very very loud (luckily false) alarm. Gladly it was over after 5 to 10 minutes; too late however to even think to go back to sleep again. The management did not consider it necessary to ever explain nor to apologize for the false alarm at any time.
Dear Felix, Thank you for your review! We are glad you liked the location and value. We are very sorry about the early morning alarm and the lack of communication afterward. Your comments have been noted and shared with the team to help us improve. We hope to welcome you back again in the future! Warm regards, Reka Front Office Receptionist
Dear Felix, Thank you for your review! We are glad you liked the location and value. We are very sorry about the early morning alarm and the lack of communication afterward. Your comments have been noted and shared with the team to help … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewA reception woman greeted us kindly, helped with the parking, explained the area and even helped get our luggage to the elevator. Amazing!
We didn’t care for the bar. We requested a limoncello and they couldn’t make it!
Dear Alborn-Yilek, thank you very much for your incredible review and the perfect score 10 out of 10! I am thrilled to hear you enjoyed your stay and found our location and staff so helpful - especially the kind welcome and assistance at reception. I will be sure to pass on your lovely feedback to the team. I am sorry to hear the bar experience did not quite meet expectations, especially with the limoncello request. Your feedback is valuable and will be shared with our food and beverage team to help us improve. We truly appreciate your recommendation and hope to welcome you back again soon! Warmest regards, Hanna - Front Office Receptionist
Dear Alborn-Yilek, thank you very much for your incredible review and the perfect score 10 out of 10! I am thrilled to hear you enjoyed your stay and found our location and staff so helpful - especially the kind welcome and assistance at re… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was wonderful and very accommodating. Location was perfect, between old town and new town, and next to main train station. Close to everything. Indoor pool and steam room were great after a long day.
Dear Shahad Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our team made a positive impression. It's great to know our location worked perfectly for your visit—being close to both Old Town and New Town, as well as the main train station, really does make exploring Edinburgh easy. We truly appreciate your feedback and hope to welcome you back again soon! Best Regards David Gardiner Assistant Front Office Manager
Dear Shahad Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our team made a positive impression. It's great to know our location worked perfectly for your visit—being close to both Old Town… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location, the staff, the size of the room and the cleanliness.
Nothing.
Dear Fatma, thank you so much for your 10/10 review! We're delighted to hear that you found our location ideal — especially during the busy festival season — and that you felt the pricing was great value. Being right next to St James Quarter really does make exploring Edinburgh easy and enjoyable. We truly appreciate your kind words and hope to welcome you back to Apex Waterloo Place Hotel again soon! Dmytro | Night Reception
Dear Fatma, thank you so much for your 10/10 review! We're delighted to hear that you found our location ideal — especially during the busy festival season — and that you felt the pricing was great value. Being right next to St Jame… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location
Overly expensive for what you get. Pictures look better than the actual hotel experience.
Dear Sally, Thank you for your honest feedback. We're glad you appreciated our location and the efforts of our staff but we're sorry to hear the overall experience didn’t meet your expectations. We understand your concerns about value and presentation, and we’re actively working to ensure our facilities better reflect what’s shown online. Your comments are important to us and help guide improvements. We hope you’ll consider giving us another chance to provide a more satisfying and well-rounded stay. Kind Regards, Sarah Assistant Night Manager Apex Waterloo Place Hotel
Dear Sally, Thank you for your honest feedback. We're glad you appreciated our location and the efforts of our staff but we're sorry to hear the overall experience didn’t meet your expectations. We understand your concerns about v… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPerfect placement in the city ! Amazing stay and all the staff were so helpful and friendly
Hallway light stays on all night so the gap at the bottom of the door lets a lot of light in … I used a pillow to cover it up! :)
Dear Ellen, Thank you so much for your kind review! I am thrilled to hear you had an amazing stay and that our team helped make your visit so enjoyable. We really appreciate your feedback about the hallway light - thank you for letting us know. We will look into ways to reduce light seepage under the door to make things more comfortable for future stays. We hope to welcome you back again soon for another luxury and friendly experience! Warm regards, Hanna - Front Office Receptionist
Dear Ellen, Thank you so much for your kind review! I am thrilled to hear you had an amazing stay and that our team helped make your visit so enjoyable. We really appreciate your feedback about the hallway light - thank you for letting us k… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewHotel was lovely,staff could not do enough for us. Lovely and clean,swimming pool small but clean and open 6am to 10pm which was great after a long day. Food was exceptional but expenisve. Would def stay here again
Dear Zoe, Thank you so much for your lovely review and for giving us a perfect 10/10 rating! We are delighted to hear that you found the hotel lovely, the staff couldn’t do enough for you, and everything clean and welcoming. It’s great to know you enjoyed the swimming pool, even though it’s small, and appreciated the extended hours—perfect for unwinding after a long day. We are also glad you found the food exceptional, and I understand your comment about pricing; your feedback is valuable We’re so pleased to hear you’d definitely stay with us again—we’d love to welcome you back anytime! Warm regards, Asha Josephkutty Night Receptionist Apex Waterloo Place Hotel
Dear Zoe, Thank you so much for your lovely review and for giving us a perfect 10/10 rating! We are delighted to hear that you found the hotel lovely, the staff couldn’t do enough for you, and everything clean and welcoming. It’s grea… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewAuthentic & traditional
Dear Louisa, Thank you so much for your review and for giving us a 9/10 rating! We are delighted to hear that you found your experience with us authentic and traditional—we take great pride in offering a warm and genuine atmosphere that reflects the charm of Edinburgh. Your feedback means a lot to us, and we’re so pleased you enjoyed your stay. We hope to welcome you back to Apex Waterloo Place Hotel again soon! Warm regards, Asha Josephkutty Night Receptionist
Dear Louisa, Thank you so much for your review and for giving us a 9/10 rating! We are delighted to hear that you found your experience with us authentic and traditional—we take great pride in offering a warm and genuine atmosphere tha… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast and location
Bathroom shower very grubby and cleanliness of the room
Thank you for your feedback. I’m sorry to hear about the bathroom and room cleanliness — I’ll report this to housekeeping right away. Your comfort is very important to us. We hope to welcome you back again soon! Best regards, Nitesh Rana | Receptionist
Thank you for your feedback. I’m sorry to hear about the bathroom and room cleanliness — I’ll report this to housekeeping right away. Your comfort is very important to us. We hope to welcome you back again soon! Best regards, Nitesh Rana |… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified review