Was in a room right at the top of the building, so many stairs and no lift, didn't see anything about that!

Lovely beautiful building, an ideal position for VictoriaStation, friendly staff, didn't have breakfast, so I can't comment on that.

Stayed in September 2025

I liked almost everything, an exception is that the double bed should ideally have two quilts instead of one (but this is probably usual almost everywhere in UK hotels (Italy, Spain, too). Unusual in Central Europe and it would be good to have an option to choose one or two quilts.

Central London location, very quiet neighbourhood, few people on the streets, bus station to the best London places about 8 minutes walk, very clean, helpful staff, everything better than expected.

Stayed in September 2025

Very comfortable room and easy check-in.

Stayed in August 2025

We could not locate a lift, so our room was up several flights of stairs which did not worry us at all but could be an issue for those who may not be good with stairs

Room was clean, had a good shower and had everything we needed for our one night stay

Stayed in August 2025

Staff helpful

Stayed in August 2025

No lift means you have to cart your luggage up many flights of stairs. The floor boards creaked so would make a noise if you get up in the middle of the night.

Great location, reasonably close to Victoria bus and train stations. 7 min walk. Reception staff were friendly and helpful. I liked the outlook from my room. On the third floor. The large windows could be opened wide to let the evening breeze in.

Stayed in August 2025

If you are a light sleeper this might not be the place for you. Footsteps are very loud from the corridor and upstairs guests.

The rooms was really nice and staff was very friendly. The staff also was very accommodating to all our wishes.

Stayed in August 2025

Room was in the basement next to a big air con unit that was very loud during the night. Although room was very good the floor was uneven and seemed to have pot holes under the carpet.

Staff were very friendly and the comfort of the room was excellent

Stayed in August 2025

Had to climb over toilet to get to shower.

Convenient location. Quiet.

Stayed in July 2025

Our card for the room stopped working every time we left which made us have to get it reset every time we left as we were stuck outside our room at one point but staff were very helpful. We were on the fourth floor with 8 sets of stairs to walk up as no elevator so be careful if you wouldn’t be able for that. Also, the plugs in the room would not work most of the time.

Staff were very friendly and helpful with any issues. Great locations just a 10 min walk to the tube. Clean room . Stored luggage after checkout for us. Very safe location with cute shops around. They also have room service.

Stayed in August 2025

The bathrooms are quite small and the breakfast is not that amazing.

The staff were very friendly and overall we were content with the stay.

Stayed in August 2025

Nice room which had everything I needed and was in easy walking distance to Victoria station, Buckingham Palace and St James' Park

Stayed in August 2025

Lovely helpful staff, clean and comfortable room. Great shower! Problem with a leaking kettle and subsequent blowing of a fuse and loss of electric was handled very promptly and efficiently.

Stayed in August 2025

Nothing - it’s great and you are paying for what you get

Basic as expected but clean and incredibly cheap. We got there late and staff were friendly

Stayed in July 2025

Room are tiny.No elevator 😳. My room was on the 4th floor. The on Lower ground room was clean but not enough room to open the bathroom door . I

Ideal location

Stayed in July 2025

Our assigned room was on a lower level below the entrance room and desk, and as the case in North America felt like going down to a basement. It would have been good to know that such hotels in old Victorian buildings do have lower level rooms.

Room was well organized with its own safe, a comfy bed with modern bathroom (rain shower). Quiet room and AC worked great and also ran quiet. Problem with television (no signal) was immediately addressed by staff. Hotel is ideally situated for walking excursions around the London. Close to a nearby stop for the Thames River Uber Boats by Clipper. Lots of great restaurants also nearby.

Stayed in June 2025

There is a charge for leaving luggage at the property beyond 6pm on the day you check out. This is £5 per item. Breakfast wasn't the best. Simple hotel breakfast (cereal, milk, lukewarm croissants etc) for £7.50 a head. On our stay the coffee machine was broken, but this was compensated by halving the cost. Overall property is good (excellent for the price and location) but nothing too much standout.

Great location, 5-10 mins walk from Victoria and 20 from Buckingham Palace. Check in was smooth, staff helpful, even accommodated a request for a lower floor room for accessibility (no lift in property). Room was somewhat cramped for 4 people but was well laid out, clean, and stocked well.

Stayed in July 2025

The room could have been touched up painted and carpet changed.But everything else including shower very clean.

Location is excellent close to Victoria station and also walking distance to Bullied Way where you get on for Harry Potter Experience. Overall best value for what we used it for.

Stayed in August 2025

The staff were good and the location ,the facilities were great and clean

Stayed in August 2025

Since the room was on the ground floor there was a lot of noise coming from the reception.

The staff was very kind and helpful. The room very comfortable and the hotel has a good location.

Stayed in August 2025

The only problem we had was when we first arrived that when we were put in a small room and it had a few problems with it, but when we reported it they arranged to move us to another room the following day which was much better.

Close to public transport to access tourist destinations and near lots of places to eat and drink.

Stayed in August 2025

Could not use the sockets in the room....only one was working and I needed to ask to change towel as one of them was dirty (which was sorted).

Location & staff very friendly

Stayed in August 2025

My primary complaints about the room was that the bathroom was so small you couldn't actually sit on the toilet, kind of had to angle yourself. Other than that I had no complaints and I would consider staying here again.

The room was very very small, but it was cute and comfortable. The hotel was more affordable than just about anywhere else in London. Staff at the front desk was happy to take my bags when we checked in much earlier than our room was ready. The hotel was located near the central train station in London, about a 10 minute walk from it, so quite convenient for getting around London. There was air conditioning in the room which was nice given that we were in London on some very warm days. There is a restaurant called Cambridge Street just around the corner from the hotel. They advertise is having the best English breakfast in London, and I don't disagree it was fantastic! If you stay at 29 london, I highly recommend visiting that restaurant.

Stayed in June 2025

Location.

Stayed in August 2025