I had the attic room so everything was a bit angled, got used to it but would be a bit annoying if you were staying longer than one night

Great spot to go to the Apollo, if I had time I would have gone shopping at Westfield shopping centre

Stayed in September 2025

Both the mattress abs the pillow are too hard.

Location, it was all clean

Stayed in August 2025

No breakfast

The room was clean and quiet

Stayed in August 2025

No air cond. but did provide a fan.

Stayed in July 2025

The curtain was partly off the tracks, the shower only ran cool - good job it was a heatwave! Some areas of the room could have benefited from a good clean - the drain in bathroom floor under the bath mat, the radiator, outside of the shower. You are on a busy road so the traffic is noisy and doesn't stop, but this is to be expected!!

Right by Westfield shopping centre, shepherd's Bush train station and walking distance of Queen Charlotte's Hospital. Very friendly helpful staff, when i mentioned the hairdryer didn't work i was immediately given a replacement. A nice large room. The room was clean where it needed to be, great to have a fan provided as it was a heatwave! You get what you pay for.

Stayed in July 2025

Size of rooms

Location

Stayed in June 2025

Shower not clean

Friendly staff

Stayed in May 2025

the room was a bit tired but comfortable

Friendly greeting, easy check-in

Stayed in March 2025

yes the room was so small, but stayed there knowing this, a stand would do better.

Perfect location, great and helpful staff, always clean,

Stayed in March 2025

Noise, unavoidable by the street.. Room was quite cold until last night when central heating was on.

The twin room was surprisingly large. Hotel was cozy, everything worked, even when quite worn out. Excellent location for my need.

Stayed in March 2025

Room was a little small.

Very accessible to all the places we wanted to visit.

Stayed in March 2025

Nothing

Great location. Friendly staff. Clean, comfortable room.

Stayed in February 2025

Way too much noise to sleep properly if your room is at front of the building

It's basic but does the job. Not really a hotel

Stayed in February 2025

The shower in Room 11 needs some attention. (Only reason I took a mark off for 'Facilities')

I stay here very often. It's right at the bus stop for buses that go up to Hammersmith Hospital (72, 272). Right across the street from Westgate shopping & restaurants. Sainsbury's is right around the corner with 2 pubs opposite each other on those corners. Tube stop Wood Street (with a lift) & Shepherd's Bush Market (without a lift) are very close with Shepherd's Bush (Central) a close second. Very clean, relatively quiet for the location, comfy bed. It's a compact room but doesn't feel like it. Really friendly & helpful staff.

Stayed in February 2025

Room is tidy.

The hotel is exactly infront shopping mall,if you like shopping this is the best hotel.

Stayed in December 2024

Room a bit small

Within easy reach of TV Centre and Wood Lane underground

Stayed in January 2025

Doors were quite fiddly to lock from the outside (staff advised they would be looking into this) Rooms at the front of the building are not quiet rooms due to ongoing traffic passing all through the night and bin men early in the morning.

Great location for shopping at the Westfield centre or gigs at the Empire. Staff were very friendly and attentive when help was needed.

Stayed in December 2024

nothing really

Great location and clean

Stayed in December 2024

check-in guy questioning the room I booked (price paid) and a asking to see photo ID.

Location is fantastic for Westfield

Stayed in December 2024

Doors don’t feel that secure

Second time I’ve stayed here. Clean comfortable and in good location

Stayed in December 2024

room size

location

Stayed in December 2024

Just bad luck on my behalf, I forgot ear plugs. Main road opposite Westgate. front room above the entry door, with a bus stop in front, and I assume was also bin day.

Location was good. Prompt service. Good standard of cleaning. Would recommend.

Stayed in November 2024

The staff at the front desk was friendly and helpful. I appreciated his assistance. The room was also fine.

Stayed in September 2024

We did not enjoy our stay at this place, and it was very frustrating We arrived on Saturday afternoon and immediately encountered a problem: there was no hot water in any of the hotel rooms. The outside temperature at night was around eleven degrees, making this an even bigger issue. I reported the problem right away, but it wasn’t resolved until Monday evening, after we returned from a day of activities. While we could have moved to another hotel and discussed a refund, with only three days in London, we simply didn’t have the time or energy to pursue that option. Time in London is precious, and basic amenities like hot water for a shower should be a given. The hotel itself was dilapidated, with basic iron beds. The internet was unreliable, making it impossible to use the computer as planned. Upon arrival, I was initially assigned a room in a basement, without windows, despite having requested a well-ventilated room. They did change my room when I asked, but it was still disappointing. Before this, I had stayed at another hotel nearby, with a similar rating, but the conditions there were much more comfortable and pleasant. It was hard not to compare the two experiences, which made this stay even more frustrating. The corridors smelled of cigarette smoke. The hotel owner and receptionist were apologetic, kind, and genuinely nice people—not just as a cliché, but truly nice. They wanted to help, but the ongoing issues were just too much. We never received a formal offer to move to another hotel or any kind of refund or compensation. In the end, we felt it was probably an unfortunate choice that wasn’t clear from the photos.

The hotel owner and receptionist were kind, and genuinely nice people.

Stayed in September 2024