Reviews of Hôtel Villa Marie Saint Tropez 5 stars
1100 Chemin Val De Rian - route des plages , 83350 Saint-Tropez, France
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeautiful property by service levels not at par with expected 5 star hotel, especially given price point
As a guest at a 5-star hotel charging nearly €3,000 per night, I expected exceptional service and value. Unfortunately, several aspects fell short. The hotel offers a shuttle service, but we were never informed about it. When arranging transportation, we found the hotel’s partnered car service charged a 100% premium compared to local alternatives. At checkout, the concierge questioned our claim of having paid the drivers, requiring verbal confirmation from them, which felt dismissive and untrusting—an experience I’ve never encountered at other 5-star properties. Additionally, a canceled car booking incurred a fee of 125% of the original fare, equating to 300% of what other providers would charge. For a hotel of this caliber, such minor charges seem petty and inconsistent with the luxury price point. Similarly, the booking process was rigid, requiring full prepayment well in advance, with no flexibility for credit card holds—a first in my extensive experience with 5-star hotels (600–700 stays). While the hotel has potential, these practices detract from the expected luxury experience.
Dear Dario, Thank you for your article and for your stay at Villa Marie. You stayed with us from July 13th to 16th in a Prestige room at €2,739 per night for 2 people, including breakfast. Villa Marie offers a non-stop shuttle service every day, from 8 a.m. until midnight, or even 1 a.m. during high season, free of charge. Our three electric vehicles: a Mercedes van, a Mini Countryman, and a vintage Méhari, identifiable by their Villa Marie signs and their unmistakable presence in front of the hotel, transport all our guests upon request to the center of St. Tropez, to a specific point, very close to Place des Lices. A return trip to the hotel is, of course, guaranteed under the same conditions. For all other destinations, especially beaches, we recommend a passenger transport company known as Grande Remise, equipped exclusively with premium vehicles driven by bilingual drivers. The level of service, while fully in keeping with the concept of luxury, is indeed not at the same price as other providers. A trip to the port costs €40, compared to €30 with a provider on a well-known app, or 33% more. A trip to the beaches costs €50, compared to €35 with the same provider on a well-known app, or 43% more. You requested a driver's service on July 14th at 1:17 AM, through our services. At 1:19 AM, the driver contacted you to find out your exact location: 7 Av des C.... in Ramatuelle. Knowing your location, he confirmed to you at 1:20 a.m. that it would take 20 minutes to arrive, as traffic was heavy on the eve of the national holiday following the fireworks. In response to this information, you asked him to contact you by text as soon as he arrived at the location. At 1:43 a.m., 23 minutes later, he informed you of his presence, which he reiterated at 11:53 a.m., specifying that he was finally leaving. However, in the absence of a response and out of professional conscience, he still decided to wait for you until 2:03 a.m., for a total of 20 minutes. The driver waited 20 minutes, billed €20 in addition to the €50 service charge that he hadn't provided, for a total of €70. (The service charge is normally €120/hour). Allow me to be factual: While the driver was waiting for you, you simultaneously preferred to use a service provider from a well-known app, without even informing us and canceling your order. Your experience with transportation gives us food for thought. We are now seriously considering developing a system, via mobile phones, which, in the future, will require systematic validation of services ordered by our customers. We thank you for opening this discussion, which will lead us towards greater rigor and excellence in our service. Hoping you will give us a second chance, the entire Villa Marie team wishes you, dear Dario, a wonderful summer. In the meantime, Sincerely, Franck Sciessere - General Manager
Dear Dario, Thank you for your article and for your stay at Villa Marie. You stayed with us from July 13th to 16th in a Prestige room at €2,739 per night for 2 people, including breakfast. Villa Marie offers a non-stop shuttle service ev… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewRestaurant: only one dinner for 4 people. One dish was too salty and sent back. It was taken off the bill. Not many people so quite disappointing.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in September 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewRelaxing traditional French accommodation. Very Peaceful with a very convenient shuttle to the town
Reviewed: 6 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewLocation is good close to the beach and not far from town , they have shuttle service to town which is helpful. Breakfast is very good.
Room was loud, you can hear other people showering, flushing toilet. Overall stay was good but far from luxurious. This is our second time at the resort and first time we stayed it was better. This time upon departure we had to pay city tax which was nowhere mentioned upon booking etc.
Dear Hana, Thank you for your feedback. We take note of your comments and apologize for the inconvenience. An investigation has been carried out to understand the noise nuisance you mentioned. Solutions to reduce this noise are now in place. We look forward to welcoming you again. Franck Sciessere
Dear Hana, Thank you for your feedback. We take note of your comments and apologize for the inconvenience. An investigation has been carried out to understand the noise nuisance you mentioned. Solutions to reduce this noise are now in place… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewThe setting and how quiet the property was.
Nothing
Dear Phil, Thank you for your feedback. As peace and quiet are the lifeblood of any stay at Villa Marie, we are delighted that once again the magic has worked. We look forward to seeing you again in 2025. Franck Sciessere
Reviewed: 11 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewDecoration of common area and swimming pool
Bedrooms tired and beds uncomfortable
Dear Hugo, Thank you for your comment and we apologize for the inconvenience. During your next stay, please let us know if the bedding is not to your liking. In fact, we have a menu of mattress toppers in different thicknesses and materials, providing a solution to everyone's needs. Hoping to see you again during your next stay, Very kind regards. Franck Sciessere
Dear Hugo, Thank you for your comment and we apologize for the inconvenience. During your next stay, please let us know if the bedding is not to your liking. In fact, we have a menu of mattress toppers in different thicknesses and materials… Show more
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewThe location is beautiful.
Everything 'is the decision of the owner', but staff don't really listen and react to complains and concerns. When we complained about a hole in the middle of the bed, the reaction was 'they are new', when we told them we left early because of that and the fact that there are too many wasps there to be able to enjoy, the lady at the front desk replied that we had to pay it all. Not even a discussion on my side, if I leave because I dont like it, ofc I will pay it all. But that this was her first reaction was painful from our guest perspective.
Dear Jordi, Thank you for your online comment. Please accept my sincerest apologies for the inconvenience. The lack of professionalism in your reply is unworthy and does not correspond to Villa Marie's values. So that you do not remain in this image of Villa Marie, I suggest that you contact me personally, in order to organize your next stay with us in the best possible conditions. I look forward to hearing from you. Franck Sciessere
Dear Jordi, Thank you for your online comment. Please accept my sincerest apologies for the inconvenience. The lack of professionalism in your reply is unworthy and does not correspond to Villa Marie's values. So that you do not remain … Show more
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in June 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewThe Hotel was amazing, very peaceful. I loved that our room was on the ground floor. Near to the pool and the gym. I loved the turn down service. They would replace everything such as towels, tea, coffee, empty the bins. I loved the terrace I had in my room overlooking the sea. I also enjoyed the limited equipment of the gym, it kept me fit. The team were very helpful. The team would come during the breakfast and ask every client about their stay and needs.
The towels and the bathrobes were worn out. They need replacement. The city tax was the same price as the my entire stay - very expensive. Unfortunately, i could hear any movement in the rooms near me and above me.
Dear Fitnessity, Thank you for your feedback. Your comment about the towels and bathrobes got my full attention. Our renewal program has taken care of the problem. Thank you for your constructive comment. To reassure you, the tourist tax, which can be clearly identified on your bill, is collected for the benefit of the commune and amounts to €4.46 per person per day. We look forward to welcoming you again. Franck Sciessere. GM.
Dear Fitnessity, Thank you for your feedback. Your comment about the towels and bathrobes got my full attention. Our renewal program has taken care of the problem. Thank you for your constructive comment. To reassure you, the tourist tax, w… Show more
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewReviewed: 6 June 2024 · Stayed in June 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewReviewed: 15 October 2023 · Stayed in September 2023
Verified reviewEverything, the beautiful gardrn, the pol, the view, the food, the services
Nothing