Reviews of Mercure Vienne Sud Chanas 4 stars
Les Revollons, 38150 Chanas, France
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hotel parking is closed by a gate that you can open with a code provided to you at the reception. Friendly service at the reception and in the restaurant. I definitely recommend the restaurant. I had a lovely dinner. Starter, mains and dessert.
N.A.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation
Outside is a mess, stairs area dirty, bedroom ok, but facilities in bedroom not working- fridge, broken cabinets etc, AC was leaking water onto the floor - dangerous. Fire escapes outside messy and trip hazards. We have stayed here for last 10 yrs - but I don’t think anymore.
Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations, especially after so many years of loyalty. We take your comments very seriously regarding the condition of the outdoor areas, the in-room facilities, and the safety concerns related to the leaking air conditioning and fire escapes. This is certainly not the standard of quality we aim to provide to our guests. We are forwarding your remarks to our technical team so that the necessary repairs can be carried out promptly. Your feedback helps us to improve, and we sincerely hope to have the opportunity to regain your trust in the future. Kind regards, The Mercure Hotel Team
Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations, especially after so many years of loyalty. We take your comments very seriously regarding the co… Show more
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewWe’ve stayed here before on our way to the South of France. This time we had a bigger more comfortable room compared to previous time.
Practical for an overnight stay but a bit too close to the highway to stay longer.
Hello Mia, Thank you very much for choosing to stay with us again and for sharing your experience. We are pleased to hear that your room was more spacious and comfortable this time. Our hotel offers a convenient location for your travels to the south of France. We look forward to welcoming you again on your next trip. Kind regards, The Mercure Hotel Team
Hello Mia, Thank you very much for choosing to stay with us again and for sharing your experience. We are pleased to hear that your room was more spacious and comfortable this time. Our hotel offers a convenient location for your travels to… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBreakfast was ok. Perhaps there could be more sorts of bread....
We come every year at the same period, wimbledon on bbc. And every time i miss excellent matches because we couldn't see bbc or eurosport on tv...
Dear Brassinne, Thank you for your loyalty and for sharing your thoughts with us. We are glad to hear that you were generally satisfied with the breakfast, and we have noted your suggestion regarding the variety of breads, which we will pass on to our team. Regarding the availability of BBC and Eurosport channels, we understand your disappointment. We will look into the available options to improve our TV offering and allow our guests to fully enjoy their favorite events. We look forward to welcoming you again on your next stay. Kind regards, The Mercure Hotel Team
Dear Brassinne, Thank you for your loyalty and for sharing your thoughts with us. We are glad to hear that you were generally satisfied with the breakfast, and we have noted your suggestion regarding the variety of breads, which we will pas… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewhet inchecken
The room was super hot and had no airco, i could have opened the window but then we have the noice from the highway. Next day reported at the service desk but the lady does not speak english and when i say it in french she could only say tres bien. (and all this for a international hotel agency MERCURE) Further under the bedsheet there was a plastic cover which makes the bed not a pleasure to ligh on. Showering in a very small shower and the bathroom was full of shower water. At breakfast wellllllll overcooked scrambled eggs and verry little to choose from. all this for 154,00 euro. I have to stay and stayed many times for work in this area but no way i will enter this hotel again not even when its free.
Dear Giuseppe, Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations. We take your comments very seriously and will share them with the relevant teams to improve our services, particularly regarding room comfort and the quality of the breakfast. We understand that communication with our staff may have been a barrier to your experience, and we will work on improving language skills to better serve our international guests. We regret that you no longer wish to return to our hotel, but we hope that you will consider giving us another chance in the future. Thank you again for your feedback, The Mercure Hotel Team
Dear Giuseppe, Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations. We take your comments very seriously and will share them with the relevant teams to improve our services, parti… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewRoom very big. Proximity to autoroute. Possibility to have breakfast in my room
Air-con didn’t work below 25 degrees. Although cold outside, room was too warm. Food in restaurant for dinner was very poor (was quite unwell afterwards).
Dear Clare, Thank you for sharing your feedback. We are glad that our location, room size, and the option to have breakfast in your room met your needs. We sincerely apologize for the issues you experienced with the air-conditioning and the restaurant meal. Please note that we are reviewing these aspects to improve guest comfort. We hope to have the opportunity to offer you a better experience in the future. The team at Mercure Vienne Sud - Chanas
Dear Clare, Thank you for sharing your feedback. We are glad that our location, room size, and the option to have breakfast in your room met your needs. We sincerely apologize for the issues you experienced with the air-conditioning and the… Show more
Reviewed: 21 December 2024 · Stayed in November 2024
Verified reviewReviewed: 16 December 2024 · Stayed in October 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewConvenient
Nothing
Dear James, Thank you for your feedback. We're glad that our hotel met your expectations and that you found it convenient. We look forward to welcoming you again in the future. The team at Mercure Vienne Sud - Chanas
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewThe room was comfortable
The location, the menu at dinner, no milk on the welcome tray.
Dear Anne, Thank you for your feedback. We are pleased to hear that you found the room comfortable. We apologize for the disappointments you experienced, particularly regarding the location, the dinner menu, and the missing milk on the welcome tray. We will address these points to improve our guests' experience. We hope to have the opportunity to welcome you again and provide a better stay. The team at Mercure Vienne Sud - Chanas
Dear Anne, Thank you for your feedback. We are pleased to hear that you found the room comfortable. We apologize for the disappointments you experienced, particularly regarding the location, the dinner menu, and the missing milk on the welc… Show more
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewLocation and private parking.
The bathroom. The people at reception. I guess that due to heat I found 1 cockroach in the room and then more in the breakfast room.
Reviewed: 28 July 2024 · Stayed in June 2024
Verified reviewJust stayed for a night as it’s very conveniently near motorway. Was a bit tricky to find the entrance late at night as it’s different doors but nice signage.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in July 2024
Verified review--
Menu repas du soir soi disant WE
Reviewed: 4 July 2024 · Stayed in June 2024
Verified reviewBreakfast was more than adequate. Location brilliant as you don’t have to travel miles away from the peage.
Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewNothing
Old and rundown! Rooms so so. WiFi didn’t work and warm water took ages!
Reviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewThe bike parking and the confort
The location is not charming
Reviewed: 4 May 2024 · Stayed in May 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewOur first stay was very comfortable. Our second when returning from our trip was disappointing
The bed on our second stay seemed very small. It was narrower than the gap between the side tables. The food was tasty but beef was fatty and rather dry in the top as if it had been left around for a while.
Reviewed: 10 February 2024 · Stayed in February 2024
Verified reviewGreat location near the highway. Fast charge available on the hotel parking, 20 meters from the entrance. Very nice breakfast, good big beds and matraces.
Reviewed: 3 February 2024 · Stayed in February 2024
Verified reviewVery comfortable Good breakfast
Difficult to find in the dark without hotel lights on. I think they had just forgotten.