Reviews of Mercure Tour Eiffel Grenelle 4 stars
64, Boulevard de Grenelle, 15th arr., 75015 Paris, France
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly staff,good location and fab views
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNear train station. Walking distance to Eiffel Tower and one of the Big Bus stops.
Feels dusty and stuffy.
Dear Mr. Muhammad Ridhwan, Thank you for your feedback. We’re glad our location was convenient for you. We regret that the room felt this way during your stay. Please rest assured that we take your comments seriously and will work to improve the overall comfort for our guests. We hope to welcome you again soon. Kind regards, Manon Cheffe de brigade
Dear Mr. Muhammad Ridhwan, Thank you for your feedback. We’re glad our location was convenient for you. We regret that the room felt this way during your stay. Please rest assured that we take your comments seriously and will work to impr… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation was great with Metro station right outside.
Free breakfast
Dear Naivasha, Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay with us. We're pleased that you appreciated our hotel and our location. We hope to welcome you again soon ! Best regards, Manon Cheffe de brigade
Dear Naivasha, Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay with us. We're pleased that you appreciated our hotel and our location. We hope to welcome you again soon ! Best regards, Manon Che… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewAmazing location, 15 min walk from Eiffel Tower. We had a room with a view straight to the Eiffel and it was perfect. Also they have a garage, which is amazing.
Dear Eliis O., Thank you for your kind words about our hotel! We are delighted to hear you enjoyed your stay and found our location convenient. We look forward to welcoming you back in the future! Warm regards, Manon Cheffe de brigade
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location and views of the Effiel tower from the room. Staff were friendly and helpful
Maybe softer pillows in the rooms
Dear Jason, Thank you for your kind feedback! We're happy to hear that you enjoyed our location, and that our staff made a positive impression. We also appreciate your feedback regarding the pillows, guest comfort is very important to us, and we'll certainly take your comment into consideration as we look to improve. Warm regards, Manon Cheffe de brigade
Dear Jason, Thank you for your kind feedback! We're happy to hear that you enjoyed our location, and that our staff made a positive impression. We also appreciate your feedback regarding the pillows, guest comfort is very important to us, … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFantastic location and lovely staff. The view from the room (even though I didn't want to be on the top floor) was amazing and the room service people were fantastic.
I specifically asked for a low floor and ended up on the top floor. I have to use the stairs (by choice) everyday where my key card didn't work to access so I had to ask the staff everyday to let me up. The room service phone didn't work at all during our trip and on our first night the TV casting didn't work, however this was rectified the following day.
Dear David, Thank you for taking the time to share your experience following your stay with us. We’re delighted to hear that you enjoyed our location, the view from your room, and that our staff left a positive impression on you. We do, however, sincerely apologize for the inconveniences you experienced. We regret that your request for a lower-floor room could not be fulfilled, and we understand how frustrating it must have been to need assistance daily to access the top floor via the stairs. Please be assured that your comments have been shared with our team, and we are reviewing our key card access protocols to prevent this from happening again. We also apologize for the technical issues you encountered, including the inoperative room service phone and the TV casting problem on your first night. We're glad the TV issue was resolved quickly, and we'll follow up with our maintenance team to prevent similar situations from occurring again. We hope to have the pleasure of welcoming you back and providing an experience that fully meets your expectations. Warm regards, Manon Cheffe de brigade
Dear David, Thank you for taking the time to share your experience following your stay with us. We’re delighted to hear that you enjoyed our location, the view from your room, and that our staff left a positive impression on you. We do, h… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation was great. We arrived early morning, the staffs found a room ready for us immediately which was greatly appreciated after a long flight. Breakfast was just perfect, croissants brilliant, fresh baguettes delightful, fresh fruit’s & yoghurt. Refurbished bathroom, very nice.
Dear Anton, Thank you for taking the time to share such a lovely review. We're pleased to know that you enjoyed your stay and that it started off on a positive note. It's always our goal to make our guests feel welcome and comfortable, and it's wonderful to hear that this was your experience. We truly appreciate your kind words and look forward to welcoming you back in the future. Warm regards, Manon Cheffe de brigade
Dear Anton, Thank you for taking the time to share such a lovely review. We're pleased to know that you enjoyed your stay and that it started off on a positive note. It's always our goal to make our guests feel welcome and comfortable, an… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewWe had a fabulous girls trip here. The hotel was great but it was the staff that really made it special. All the correspondence before we came was always so quick to answer questions and when we were staying they were all so lovely to us. Amazing customer service! We also had a little welcome note and gift in our rooms which was such a lovely touch! Would highly recommend this hotel. Special thanks to Camille and Sam xx
Dear Shona, Thank you so much for your wonderful review! We’re thrilled to hear that your girls’ trip was memorable and that our team made such a positive impression. It means a lot to us that you felt well cared for from your first contact through to your stay, and we're glad the little touches helped make your visit special. We’ll be sure to pass on your kind words to Camille, Sam, and the rest of the team. We truly appreciate your recommendation and look forward to welcoming you all back in the future! Warm regards, Manon Cheffe de brigade
Dear Shona, Thank you so much for your wonderful review! We’re thrilled to hear that your girls’ trip was memorable and that our team made such a positive impression. It means a lot to us that you felt well cared for from your first contac… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe property was beautiful with a great view of the Eiffel tower. Great location to everything. The bed was also super comfortable.
Dear Rebecca, Thank you for sharing your experience with us. We’re thrilled to hear that your stay was enjoyable and that our hotel contributed positively to your time in the city. Providing comfort and a memorable atmosphere is very important to us, and we’re glad that you felt that during your visit. We hope to welcome you back again soon! Warm regards, Manon Cheffe de brigade
Dear Rebecca, Thank you for sharing your experience with us. We’re thrilled to hear that your stay was enjoyable and that our hotel contributed positively to your time in the city. Providing comfort and a memorable atmosphere is very impor… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGreat location, walkable distance to attractions and a metro right out the front that takes you to everything. Room was suitable for 2 nights stay.
Nil
Dear Teegan, Thank you for your feedback! We're glad to hear you enjoyed our convenient location and that the room suited your needs for your stay. We hope to have the pleasure of welcoming you again on your next visit to Paris! Warm regards, Maimouna Cheffe de brigade
Dear Teegan, Thank you for your feedback! We're glad to hear you enjoyed our convenient location and that the room suited your needs for your stay. We hope to have the pleasure of welcoming you again on your next visit to Paris! Warm reg… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewEverything! Location, friendly and very accommodating staff, very clean, great food options
Smoking right outside the doors, so we had to walk through smoke every time we came and went.
Dear Parady, Thank you so much for your kind words about our hotel and our staff, we truly appreciate your feedback! We're sorry to hear that you felt inconvenienced when passing by the entrance. Please rest assured that our hotel follows strict non-smoking policies indoors, and we regularly monitor the designated outdoor areas to ensure guest comfort. Your feedback is appreciated and will be taken into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you back in the future and providing an even more enjoyable stay. Warm regards, Manon Cheffe de brigade
Dear Parady, Thank you so much for your kind words about our hotel and our staff, we truly appreciate your feedback! We're sorry to hear that you felt inconvenienced when passing by the entrance. Please rest assured that our hotel follows… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI liked everything. Daily cleaning of the room. In front of the train station. Good restaurants and bakeries and above all Very close to the Eiffel Tower...And the Hotel is very Nice
The A/C does not cool enough
Dear Andreina, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the hotel and our location. We're sorry to hear that the A/C did not meet your expectations. We'll make sure to check the system to ensure it's working at its best. Your comments help us continue improving, and we truly hope to welcome you back again soon! Kind regards, Manon Cheffe de brigade
Dear Andreina, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the hotel and our location. We're sorry to hear that the A/C did not meet your expectations. We'll make sure to check the system to ensure i… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewView from the room Friendly staff
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and that our staff made a positive impression. We hope to welcome you again soon ! Warm regards, Manon Cheffe de brigade
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewNice staff, good location
Small rooms
Dear Stefan, Thank you for your feedback. We are pleased to hear that you appreciated our staff and location. We acknowledge that our rooms may be compact, which is typical for urban settings. Your insights are valuable to us as we continually strive to enhance our guests' experiences. Cordialement, Amandine Chef de réception
Dear Stefan, Thank you for your feedback. We are pleased to hear that you appreciated our staff and location. We acknowledge that our rooms may be compact, which is typical for urban settings. Your insights are valuable to us as we continu… Show more