7-9 Rue Du Général Sarrail, 51100 Reims, France
#45 of 56 hotels in Reims
Guests' ChoiceBased on 76 hotel reviews
6.6Cleanliness
6.9
Comfort
6.8
Location
9.1
Facilities
6.3
Staff
8.2
Value for money
6.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2025
Sue
United Kingdomn/a
Excellent location, a comfortable room, charming staff.
Stayed in August 2025
Reviewed: 20 July 2025
Rosalia
SwitzerlandIt can be hot during the summer
Superb location and great value for money esp for family with dogs 🐶
Stayed in July 2025
Reviewed: 7 June 2025
Michael
BelgiumShowing signs of neglect. Worn out carpets and paintwork etc.
Good location. Fairly comfortable accommodation.
Stayed in June 2025
Reviewed: 24 May 2025
Michael
BelgiumNot much.
Comfortable unpretentious hotel. Welcoming staff. Good location. Near Hotel de Ville, cathedral, good restaurants close by.
Stayed in May 2025
Reviewed: 17 February 2025
Ian
United KingdomRooms were clean but a little dated
Staff were very helpful and the location was excellent
Stayed in January 2025
Reviewed: 1 December 2024
David
United KingdomBrilliantly located for city centre and all the tourist attractions.
Stayed in December 2024
Reviewed: 28 July 2024
Sarah
United KingdomNo drink making facilities in room Shower was cold
Great central location
Stayed in July 2024
Reviewed: 2 November 2023
Mark
United KingdomNo heating in first room had to move to another room
All was good
Stayed in October 2023
Reviewed: 14 October 2023
Andreas
SwitzerlandThe solution to get a card for a close by parking garage was brilliant. That you have to bring the little plastic thingy back after leaving the garage (navigating all the one-ways to get back to the hotel) was bad!
Being close to the good life in Reims was key to a successful stay. Most things are within walking distance and the car is safely parked in an underground parking. Perfect in so many ways.
Stayed in September 2023
Reviewed: 7 October 2023
Hubertina
United KingdomOutdated rooms, cleaning could be better. Beds are small, most double beds these days are 160cm wide but our room had a 140cm bed. Wi-Fi was extremely slow.
Great location in the centre and lovely staff.
Stayed in October 2023
Reviewed: 1 October 2023
Florina
GermanyThe hotel is a little "aged".
The location of the hotel is very good, being in the city center, close to the Nôtre - Dame cathedral. I find the terrace-bar to be a plus for the hotel.
Stayed in September 2023
Reviewed: 23 September 2023
Monika
IrelandOur room was located in a different wing with access through the patio where the rubbish bins were stored.
Location
Stayed in September 2023
Reviewed: 16 September 2023
Stephen
AustraliaNot a criticism, dated interior could do with a renovation. Excellent location almost makes up for that though..
Great location, friendly staff. Good selection of choice for breakfast.
Stayed in September 2023
Reviewed: 12 September 2023
Noreen
United KingdomIt was accessible good value for money, clean, staff were so lovely and helpful. So easy to book.
Stayed in September 2023
Reviewed: 11 September 2023
Susan
United KingdomThe carpets were a bit shabby, and the room smelt a bit stale, as if someone had been smoking in there, but when it cooled down we opened the windows, so that improved the situation.
It was a very good location within walking distance to the cathedral, and we were able to prebook parking nearby which was very handy. The bed was comfortable and the shower was good. We didn’t have the breakfast option.
Stayed in September 2023
Reviewed: 26 August 2023
Iida
FinlandThe hotel looks quite dated, the key card was also quite difficult to use at first.
Location was great: this hotel was very short walk from the railway station, also short walk from the center, the shops, the cathedral. It was cheap but definitely had everything we needed. The staff was really friendly and check in was quick and easy. Decor was quite old and dated but the bathroom was modern.
Stayed in August 2023
Reviewed: 19 August 2023
Måns
SwedenBreakfast wasn’t much joy. Poorest breakfast in our entire visit in France.
Good location, clean room.
Stayed in August 2023
Reviewed: 5 August 2023
Ana
SpainI expected a better condition of the bathtub and other type of material for the glasses provided (more resistant for water).
Very friendly staff, well located near the city center in a quiet area with super nice restaurants and wine bars around. The market is 5 min walk. Also, only 10min to the train station and to Taittinger property 'Ancien Hotel des Comtes de Champagne. I did not have breakfast. Super nice having a bottle of water after a long journey.
Stayed in August 2023
Reviewed: 20 July 2023
Jurrien
NetherlandsBathroom was not very clean but overall fine
Stayed in July 2023
Reviewed: 20 July 2023
Gaik
FranceThe bed was awful. It was small and not steady. Like it can break every moment.
Location and the view from our room was very good!
Stayed in July 2023
Reviewed: 10 July 2023
Paul
United KingdomThe room was a bit basic and Spartan. No major complaints but the hotel did look a bit tired.
Pleasant staff who were helpful. They did have a lift, which I wasn't expecting. Parking was not on site, but within walking distance. Air conditioning in the room was great. Location to the City Centre was excellent.
Stayed in July 2023
Reviewed: 16 July 2025
Charles
United KingdomThe room was small, on the fourth floor, under the roof. The air conditioner made a lot of noise but produced no cold air. So, the room was like an oven. The lift was broken and there were only two towels provided for three people. Complained about the air conditioning and asked for a partial refund. Tge woman at reception said she would tell her manager. I have heard nothing. Don't use this hotel!
It was near to the city centre.
Stayed in July 2025
Reviewed: 26 June 2025
Nic
NetherlandsPerhaps the parking options.
The location and architecture of the building and the surrounding buildings. All walking distance from all the top locations and things to do in Rheims.
Stayed in June 2025
Reviewed: 6 May 2025
Pellegrini
FranceThe only room they had was located on the top floor (4th) and the air conditioning was not working. The staff person did not appear to care that the air conditioning was not working and did not even attempt to go to the room to see if there was something he could do. It was a horrible night of sleep (non-sleep).
The only good thing was that the hotel was walking distance to the city center.
Stayed in May 2025
Breckenridge, USA
Pacific City, USA
Berlin, Germany
Lewiston, USA
Fontana Village, USA
Salzburg, Austria
La Clusaz, France
Yogyakarta, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content