Reviews of Matabi Hotel Toulouse Gare by HappyCulture 3 stars
13 Boulevard Bonrepos, 31000 Toulouse, France
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff is helpful. The hotel very convenient location across the street from the main train station.
The room was a bit cramped as in small. Not much room to get around the bed. Spartan amenities for the guest. Terrible free coffee in the lobby. No way to heat water in room.
Dear Antonina, We sincerely thank you for taking the time to share your feedback. Our privileged location, just a few steps from the city center, the train station, and all amenities, is indeed highly appreciated by our guests. We are delighted to learn that you enjoyed the commitment of our staff, and the Matabi team thanks you for your trust. Our hotel, listed among the historic buildings facing Toulouse train station, has indeed preserved its original structure, which adds to its charm but may sometimes cause inconveniences, particularly regarding the space in certain rooms. During your next stay, please do not hesitate to ask the reception for a more spacious room. It is true that we do not provide kettles in the rooms, but we do have a “coffee corner” in the reception hall with a coffee machine (freshly ground coffee) and the possibility to get hot water as well. We regret that this service did not fully meet your expectations. We sincerely hope to have the pleasure of welcoming you back very soon to Hotel Matabi by HappyCulture! Kind regards,
Dear Antonina, We sincerely thank you for taking the time to share your feedback. Our privileged location, just a few steps from the city center, the train station, and all amenities, is indeed highly appreciated by our guests. We are delig… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAlthough we had a “standard double “ room we had a very comfortable king size bed in a large room facing an inside courtyard and silent air conditioning. Wonderful sleep, good breakfast and very pleasant staff. Best vale for money we have had in a long time. Right across street from train station and close to drop off from Airport Express bus.
Nothing
Dear Brenda, We greatly appreciate your comments and the warmth of your compliments. It was a pleasure to hear that our breakfast met your expectations. We take pride in offering a varied and comprehensive buffet, filled with high-quality local products, to provide the best choices for our guests. We’re thrilled that you enjoyed it. We were delighted to learn that you appreciated the dedication of our staff and the comfort of our establishment. The team at Matabi Hotel sincerely thanks you for your trust. We strive daily to enhance our services, and we are grateful for your valuable and kind feedback. We look forward to welcoming you back on your next visit to Toulouse!
Dear Brenda, We greatly appreciate your comments and the warmth of your compliments. It was a pleasure to hear that our breakfast met your expectations. We take pride in offering a varied and comprehensive buffet, filled with high-quality l… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe place is extremely well located, literally across the road from the main train and bus stations. The staff had done a massive favour for my parents who are elderly and I cannot thank them enough for that. The breakfast was lovely too!
Dear Dolores, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. It was a pleasure to read that our breakfast met your expectations. We take pride in offering a varied and comprehensive buffet, filled with high-quality local products, to provide the best choices for our guests. We’re thrilled that you enjoyed it. A heartfelt thank you for your kind words regarding the dedication of our staff, they truly touched us. Rest assured I will share your compliments with the entire team. We look forward to welcoming you back to Matabi Hotel by HappyCulture!
Dear Dolores, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. It was a pleasure to read … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewSobre, simple et efficace
Dear Geoffrey, thank you kindly for your review. We are pleased to hear that you enjoyed your stay at Matabi Hotel. We would love to see you soon!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewConvenient location for three train station and City centre
Small toilet
Dear Laura, thank you for taking time to leave us a review. We are glad to hear your kind words and we are happy that you appreciated your stay, even if the size of our toilets dissapointed you. We would be happy to welcome you soon during your next trips to Toulouse !
Dear Laura, thank you for taking time to leave us a review. We are glad to hear your kind words and we are happy that you appreciated your stay, even if the size of our toilets dissapointed you. We would be happy to welcome you soon durin… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewDirectly across from the train station
Room & bathroom were a bit small
Dear Tabitha, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. We look forward to welcoming you back to Matabi Hotel!
Dear Tabitha, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. We look forward to welcomi… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location, right opposite Toulouse-Matabiau train station, is very convenient (well, if train is your mean of transport!). It is not the most glamorous part of the city though, but the centre is easily reached by foot.
When my partner and I arrived in the early evening, the room was unaired with a lingering smell reminescent of cigarette and the toilet seat in the bathroom was not clean with urine stains on it. We notified the staff at reception who was very responsive and helpful, and immediately came over to clean the toilet. The hotel team was apologetic again about the situation upon check-out in the morning and offered a deduction to the cost of the stay as an apology. We only stayed one night at the hotel, for which we were glad, as we did not expect it to be quite so unpleasant. The staff did what they could and the location is easy to reach, but the place needs an update and a good clean.
Dear Charles, Thank you for taking the time to share your experience. We are truly sorry for the inconveniences you encountered upon arrival, particularly regarding the smell in the room and the condition of the bathroom facilities. This does not reflect our quality standards, and we completely understand your disappointment. We are, however, pleased to read that our team was able to react quickly and that their efforts were appreciated. Your comments regarding cleanliness and the need to refresh certain facilities have been duly noted and are already being taken into account in our upcoming improvement actions. We hope to have the opportunity to welcome you again and provide you with a much more positive experience. Sincerely,
Dear Charles, Thank you for taking the time to share your experience. We are truly sorry for the inconveniences you encountered upon arrival, particularly regarding the smell in the room and the condition of the bathroom facilities. This d… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery close to the SNCF Matabiau train station. Friendly and helpful staff. Good breakfast. Rooms not a bad size, big shower.
Dear Toni, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! Your satisfaction is our priority! We look forward to welcoming you back to Matabi Hotel by HappyCulture!
Dear Toni, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! Your … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful and accommodating as we were travelling with bikes so they helped us store them. The rooms were comfortable, clean and quiet.
No coffee making facilities although you could access free coffee in reception.
Dear Charlotte, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! Your satisfaction is our priority! We look forward to welcoming you back to Matabi Hotel by HappyCulture!
Dear Charlotte, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewSpacious , quiet room with comfy beds. Breakfast was fresh and delicious with lots of choice. Location was so easy when arriving by train. Very pleasant walk from hotel to the centre of town. Staff were helpful and friendly
Dear Jane, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. It was a pleasure to hear that our breakfast met your expectations. We take pride in offering a varied and comprehensive buffet, filled with high-quality local products, to provide the best choices for our guests. We’re thrilled that you enjoyed it. We were delighted to learn that you appreciated the dedication of our staff. We strive daily to enhance our services, and we are grateful for your valuable and kind feedback. The team at Matabi Hotel sincerely thanks you for your trust. We look forward to welcoming you back on your next visit to Toulouse!
Dear Jane, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. It was a pleasure to hear tha… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewProximity to Station Comfortable bed
The receptionist was more interested in chatting to what seemed like a friend than me. No tea/ coffee in room Quite expensive in comparison to other hotels I booked on the same trip
Dear Lauren, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. Nevertheless, we apologize that your stay at Matabi hotel Toulouse Center Gare did not meet your expectations. As far as the receptionist's attitude is concerned, it is properly unacceptable and we will shed light on this situation. We hope the rest of your stay was enjoyable. Best regards.
Dear Lauren, We sincerely appreciate you took the time to share your feedback with us. Our location is indeed highly valued due to our proximity to the city center, the train station, and all essential amenities. Nevertheless, we apologize … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent staff very friendly and helpful
Dear Jamie, A heartfelt thank you for your kind words—they truly touched us. Rest assured I will share your compliments with the entire team. We were delighted to learn that you appreciated the dedication of our staff. We strive daily to enhance our services, and we are grateful for your valuable and kind feedback. The team at Matabi Hotel sincerely thanks you for your trust. We look forward to welcoming you back on your next visit to Toulouse!
Dear Jamie, A heartfelt thank you for your kind words—they truly touched us. Rest assured I will share your compliments with the entire team. We were delighted to learn that you appreciated the dedication of our staff. We strive daily to en… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewwe came across to Toulouse to watch a rugby Game, we had 2 nights at the Matabi, great location, great price no frills room, but bathroom and toilet were spot on! It is situated near the main railway station so easy access to everywhere, great city, will definitely go back.
Toilet was a little small but everything else was spot on, the view from the room wasn't good, but for the price we paid it was excellent, none of what i have said is a moan! great value for money
Dear Chris, A huge THANK YOU for your heartfelt compliments. I will be sure to share them with the entire team, who will be delighted to know that their work is appreciated. Your satisfaction is our priority! We are delighted to learn that the commitment of our staff and the cleanliness of our establishment met your expectations. The Matabi team thanks you for your trust. Every day, we strive to improve our services, and your valuable compliments are a real source of motivation. We look forward to welcoming you again for your next Toulouse getaway!
Dear Chris, A huge THANK YOU for your heartfelt compliments. I will be sure to share them with the entire team, who will be delighted to know that their work is appreciated. Your satisfaction is our priority! We are delighted to learn that … Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAcross from the train station
Old building: lift is slow and small. Lots of steps and doors to get to the room door. Nowhere to hang a shirt in the bathroom. Shower separation is useless (even if careful, water flows outside to the floor) Cant access by car (even to drop/charge luggage)
Dear Joelle, We sincerely thank you for taking the time to share your review. Our prime location, just steps from the city center, the train station, and all amenities, is truly appreciated by our visitors. We're sorry to hear that your room didn't live up to your expectations and hope to regain your trust during your next stay in Toulouse! We look forward to seeing you again at the Hotel Matabi by Happy Culture.
Dear Joelle, We sincerely thank you for taking the time to share your review. Our prime location, just steps from the city center, the train station, and all amenities, is truly appreciated by our visitors. We're sorry to hear that your… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and perfect for a short stay. Great location near to the station and to many restaurants.
Tea/coffee in the room
Dear Kim, We sincerely thank you for taking the time to share your review. Our prime location, just steps from the city center, the train station, and all amenities, is truly appreciated by our visitors. We look forward to seeing you again at the Hotel Matabi by Happy Culture.
Dear Kim, We sincerely thank you for taking the time to share your review. Our prime location, just steps from the city center, the train station, and all amenities, is truly appreciated by our visitors. We look forward to seeing you again … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStaff were friendly and helpful, free coffee machine available all day as well as a water machine. Located 20 second walk from the train station so a good location if you’re coming in and out of Toulouse. Bed was comfortable.
Whilst tidy, the room was in serious need of a proper clean (beyond usual housekeeping clean so I wouldn’t put the fault on housekeeping), brown stain on the ceiling (picture attached). Would have passed on the complaints to staff upon checking out but we weren’t asked how our stay was. Half the tv channels weren’t available whereas it’s listed on here that they are. It’s ok for one night but if staying one night again in Toulouse would opt for another hotel in the area.
Dear Daniel, We are sorry to hear that your stay at Hotel Matabi by Happy Culture did not meet your expectations. Please be assured that we will take your feedback into consideration in order to improve our services and ensure the satisfaction of our guests. We truly hope to regain your trust and to have the opportunity to welcome you again, so that we may demonstrate our commitment to providing you with the best possible service. We also hope that the rest of your stay was enjoyable. Best regards
Dear Daniel, We are sorry to hear that your stay at Hotel Matabi by Happy Culture did not meet your expectations. Please be assured that we will take your feedback into consideration in order to improve our services and ensure the satisfact… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location near metro, buses, and train stations. The airport bus is 2 minutes of walking distance. There are lots of restaurants and bars nearby, and the city center is just 8 minutes away. Good breakfast and nice staff.
I wished the room had a safe for valuables.
Dear Jesus, Thank you so much for your feedback! We're glad to hear you enjoyed our convenient location, the nearby amenities, and that our staff and breakfast met your expectations. We appreciate your suggestion regarding the safe in the room — it's valuable feedback that helps us improve. We hope to welcome you again on your next visit! Hotel Matabi team
Dear Jesus, Thank you so much for your feedback! We're glad to hear you enjoyed our convenient location, the nearby amenities, and that our staff and breakfast met your expectations. We appreciate your suggestion regarding the safe in … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCannot fault it at all. A very happy place.
Dear Robert, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! Your satisfaction is our priority! We look forward to welcoming you back to Matabi Hotel by HappyCulture!
Dear Robert, Thank you for taking the time to write to us and for choosing Matabi Hotel for your stay in Toulouse. The entire team is dedicated to making your stay as pleasant as possible, so it is truly rewarding to read your feedback! You… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified review