A million $ view

Stayed in August 2025

Staff were very attentive, with particular mention of Mokhtar who was very helpful on our leaving day, All reception staff very helpful as well as we had our car impounded and they were very helpful in printing off paperwork for us

Stayed in August 2025

The reception services as the rooms has no phones in it

Location was amazing, the breakfast was missing the boiled eggs

Stayed in August 2025

Great view

Stayed in August 2025

Service inconsistent

Perfect location with excellent view of medieval city from terrace

Stayed in July 2025

Bedroom was a little tight and some of the staff were less enthusiastic in their service than others.

Thrilled with the unexpected view of the medical city from the garden bar and bedroom balcony (not all rooms have this). Public parking was off-site but not far to walk. Hotel felt modern and clean.

Stayed in July 2025

Would have liked more options at the restaurant - in the evening there is just the buffet which really didn't suit us.

The restaurant garden must have the best view ever! Lovely to sit there during the evenings. Nice hotel with friendly staff.

Stayed in July 2025

The elevator had a very strong smell, similar to ammonia and the rooms are very smell, especially for someone who owns a pet

The location - it is very close to the castle. And the fact pets are allowed.

Stayed in July 2025

Breakfast could be better. Running out of food but personnel didn’t really act or take actions. Had to wait long time to get supply.

Location was great, personnel at the reception were great and helpful.

Stayed in July 2025

A popular hotel therefore coach parties arrive but as long as you don't coincide with them at breakfast it is not an issue.

The location is excellent. The rooms look across the river to the Cité of Carcassonne and the bridge leading to the Cité is just around the corner.

Stayed in July 2025

Price is very expensive

Location is superb

Stayed in July 2025

Was a great hotel with a great view. Only thing I would want is a pool.

The spectacular view from the garden! Very clean. Excellent air conditioning.

Stayed in July 2025

Everything was to my liking

Great location, clean and great rooms. Value for money!

Stayed in June 2025

Could do with a wider selection of beers, especially non- alcohol.

Location

Stayed in June 2025

The breakfast buffet was great, but I do wish there were just a few more options available.

What made this the best hotel I've ever had the pleasure of staying in was Nuria at reception. She went above and beyond to help me several times: the original room had a broken shower--she put me in a triple; I forgot my adaptor, she provided me with one; I wanted information, she searched until she found it. I'm vegan and had trouble finding food for dinner (I am accustomed to eating dinner rather early compared to the rest of Europe), so she requested the hotel to create a plate. It was delicious. Her kindness really made it the best hotel. The view from the hotel is incredible and the rooms, the beds, and the pillows are very comfortable. I would definitely stay there again.

Stayed in June 2025

Service of the staff are very poor, almost none exist. No smile, lack of helpfulness, not interested at all. Which is a real shame as the property is in good location, comfy and lovely. Let down by the service.

Stayed in June 2025

Stunning views. Friendly staff. Great location.

Stayed in June 2025

Nothing

Great location and very comfortable

Stayed in June 2025

Rooms a little tight but very quiet & comfortable

Amazing location

Stayed in June 2025

Quite difficult to access by car. Small room. No room in the restaurant for dinner.

Well located with friendly staff & clean room.

Stayed in June 2025

No hotel parking

The view of the Castle from the bedroom balcony and the outdoor dining space. The continental breakfast was good.

Stayed in June 2025

Looking a little tired in the rooms

Good location

Stayed in June 2025

The room was a little on the small size Staff in the evening seemed a little disorganised and it was difficult to get a drink at the bar as no one seemed to be responsible for manning it

Amazing location, only a short walk from the station (we were on an interail trip) and easy to walk into the new town or Le Cité (the old town) Lovely spacious balcony with table and chairs and fantastic views of the Castle and the old city, especially when it was lit up in the evening. Easy to check in and the room was spotless While you are there make a point to visit A 4 Temps Brasserie, its own by 2 star Michelin chef Franck Putelat. Amazing food but not a Michelin prices

Stayed in May 2025

Bar area is right by the reception, so you had to walk a long way to get anywhere to sit down. Luckily the lobby was always fairly quiet.

Room had a nice balcony looking straight at the old Citadel (see pic). Quiet, easy to park in public undergroud car park only 100 yards away. Overall the hotel was in very good condition. Very good breakfast

Stayed in May 2025