Opiniones del Hôtel Silky by HappyCulture 4 estrellas

Good afternoon, Thank you for writing a review ! We are happy to read that you liked the location of the hotel as well as your room and the price. Do not hesitate to talk about about your experience around you. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for writing a review ! We are happy to read that you liked the location of the hotel as well as your room and the price. Do not hesitate to talk about about your experience around you. We wish you a pleasant day … Mostrar más

Thank you very much for your kind review ! We're delighted to hear that you enjoyed our convenient location and found the mattress especially comfortable. Your satisfaction means a lot to us. We look forward to welcoming you back again soon ! Feel free to share your experience with those around you. Kind regards, the Management

Thank you very much for your kind review ! We're delighted to hear that you enjoyed our convenient location and found the mattress especially comfortable. Your satisfaction means a lot to us. We look forward to welcoming you back again … Mostrar más

Good afternoon, We are sad to read that your stay didn't meet your expectations. The reception is available 24/7 and you never came to tell us of any issue during your 3-day stay. As told during your check-in, do not hesitate to contact us if you have any question or issue, we would have gladly helped if we knew something was wrong. What you describe isn't representative of the quality of service delivered by the hotel and its team, and we will investigate to know exactly what happened. However, we are happy that you liked the location of the hotel. Have a lovely day. Best regards, The hotel manager.

Good afternoon, We are sad to read that your stay didn't meet your expectations. The reception is available 24/7 and you never came to tell us of any issue during your 3-day stay. As told during your check-in, do not hesitate to co… Mostrar más

Good afternoon, We are happy to read that you liked the location of the hotel as well as the air conditioning and the calm. We also take note of your comment regarding the cleaning of the room and will investigate in order to know what happened during your stay. Indeed, what you describe is not representative of the overall quality of service delivered by our team. The full satisfaction of our customers is our main priority and we appreciate your feedback. Do not hesitate for a next stay to talk directly to the reception. We are available 24/7 and would have gladly helped. Best regards, The hotel manager.

Good afternoon, We are happy to read that you liked the location of the hotel as well as the air conditioning and the calm. We also take note of your comment regarding the cleaning of the room and will investigate in order to know what hap… Mostrar más

Good afternoon, Thank you for leaving a review ! We are happy to read that you had a nice stay overall and that you liked the location of the hotel, the comfort of the rooms, and the kindness of our team members. Your lovely words will be transfered to them. As for the noise outside, we unfortunately aren't responsible for the people doing extreme stuff in the middle of the night, but do not hesitate to contact the reception so that we can give you earplugs and call the police. The toaster unfortunately broke during the second day of your stay, but was replaced right after. Things like that can happen, and we are sad this affected your experience. We hope to see you again to have a proper experience with the breakfast. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review ! We are happy to read that you had a nice stay overall and that you liked the location of the hotel, the comfort of the rooms, and the kindness of our team members. Your lovely words will be … Mostrar más

Good afternoon, We are sad to read that your stay with us didn't meet your expectations. We chose to maintain the identity of the historical building we're built in (silk fabric in the city center) first and foremost, and would like to remind you that we are a boutique hotel. As such some of your expectations might have been wrong while you booked your room. The technical issue with the elevator was not representative of the quality of service delivered by our team, and has since been fixed. We do have 6 floors, but made sure you were on the third to avoid it being too hard to go to the room. Also, our team was here to help as written on all of the floors, and a person to carry the luggages was present. Best regards, The hotel manager.

Good afternoon, We are sad to read that your stay with us didn't meet your expectations. We chose to maintain the identity of the historical building we're built in (silk fabric in the city center) first and foremost, and would lik… Mostrar más

Good afternoon, Thank you for leaving a review ! We are happy to read that you had an excellent stay with us and that you liked your room, the breakfast, as well as the kindness of our team members. Your kind words will be transfered to Mathilde who will be happy to see that her quality of work is being recognized. Do not hesitate to talk about your experience around you as well as contact us back in order to know why we lost 2 points. It is indeed our main priority to improve in order to reach full customer satisfaction. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review ! We are happy to read that you had an excellent stay with us and that you liked your room, the breakfast, as well as the kindness of our team members. Your kind words will be transfered to Ma… Mostrar más

Good afternoon, Thank you for leaving a review. We are happy to read that your stay went nice overall and that you liked the location of the hotel as well as the quality of service provided by our front office team. However, we do confirm you that we have the requirements to be a 4-star hotel, and we were officially evaluated. We do still remain a boutique hotel first and foremost and decided to keep the identity of this historical building, being built in what was previously a silk shop. As such, your expectations might have differed. We wish you a pleasant day and are looking foward to welcoming you again soon ! Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review. We are happy to read that your stay went nice overall and that you liked the location of the hotel as well as the quality of service provided by our front office team. However, we do confirm … Mostrar más

Good afternoon, Thank you for leaving a review! We are happy to read that you had a nice stay and that you liked the breakfast as well as the location of the hotel. Do not hesitate to talk about your experience around you. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review! We are happy to read that you had a nice stay and that you liked the breakfast as well as the location of the hotel. Do not hesitate to talk about your experience around you. We wish you a p… Mostrar más

Good afternoon, Thank you for leaving a review. We are very happy to read that your stay went very well and that you liked the location of the hotel. Do not hesitate to takl about your experience around you. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review. We are very happy to read that your stay went very well and that you liked the location of the hotel. Do not hesitate to takl about your experience around you. We wish you a pleasant day and… Mostrar más

Good afternoon, Thank you for leaving a review. We are happy to read that your stay with us went well overall and that you liked the location of the hotel. As for the breakfast and your check-in, what you failed to mention is that you didn't wait from 11 to 16:00 at the hotel, you left your luggages in the storage area, and when you came back, two of the rooms were ready (one wasn't but you requested to be on the same floor). The breakfast was offered to you for free for the first night to excuse ourselves, and you then paid the breakfast for the other mornings. Why adding the breakfast if you didn't like it? We do take note however of your comment regarding the cleaning and will do our best to improve for a next stay. Have a lovely day ! Best regards, Loan - Assistant Manager.

Good afternoon, Thank you for leaving a review. We are happy to read that your stay with us went well overall and that you liked the location of the hotel. As for the breakfast and your check-in, what you failed to mention is that you didn… Mostrar más

Good afternoon, We are sad to read that your stay wasn't up to your expectations. For the breakfast, be aware that you had the option to take the breafast outside by taking a tray and sit on our terrace. We will however investigate in order to know what went wrong with the quantities that day, and are glad that you liked the location of the hotel. Have a lovely day ! Best regards, The hotel manager.

Good afternoon, We are sad to read that your stay wasn't up to your expectations. For the breakfast, be aware that you had the option to take the breafast outside by taking a tray and sit on our terrace. We will however investigate in … Mostrar más

Good afternoon, Thank you for leaving a review ! We are happy to read that your stay with us went well and that you liked your room with the view on the basilica, the lobby area with the free coffee machine and filtered water fountains, the location of the location of the hotel, and the air conditioning. Being built in an historical building (previously a silk factory), some of the spaces are restricted, like the breakfast area, but we are happy to read that this didn't affect your stay too much. Do not hesitate to talk about your experience around you. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review ! We are happy to read that your stay with us went well and that you liked your room with the view on the basilica, the lobby area with the free coffee machine and filtered water fountains, th… Mostrar más

Good afternoon, Thank you for leaving a review ! We are happy to read that your stay went nice overall and that you liked the location of the hotel as well as the quality of service provided by our team members. Your lovely words will be transfered to them. As for the cleaning, we will investigate in order to know what happened during your stay. We wish you a pleasant day and are looking foward to welcoming you again soon. Best regards, The hotel manager.

Good afternoon, Thank you for leaving a review ! We are happy to read that your stay went nice overall and that you liked the location of the hotel as well as the quality of service provided by our team members. Your lovely words will be t… Mostrar más