Reviews of Hôtel Saint Charles Val Cenis 4 stars
Chemin des Crueux n.a, 73480 Lanslebourg-Mont-Cenis, France
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood breakfast
We asked for a twin room but both beds were together as a double. The room was very small
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast. We strive to provide you with a great start to your day, and we are glad it met your expectations. We sincerely apologise for the inconvenience regarding the room setup. We understand how important it is to have the room configuration as requested and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the pleasure of welcoming you back to our Hotel again soon. With kind regards, Le Saint Charles Hôtel & Spa****
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast. We strive to provide you with a great start to your day, and we are glad it met your expectations. We since… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFood at the restaurant
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNice and comfy room. Underground parking availability.
The breakfast experience did not fit a hotel in this price range, with not a single clean table available when I arrived and long waiting times for coffee.
Dear Guest, Many thanks for taking the time to leave us a review. We are pleased that the comfort of our rooms and practical private car park were to you liking. However, we are sorry that your experience at breakfast-time did not meet your expectations. Peak time for our breakfast service is between 9am and 10am and we do strive to maintain the quickest turnaround possible. Three coffee machines are available for our Guests, however at peak times, there may be a slightly longer wait due to the number of Guests wishing to enjoy a coffee. We are always careful, however, to take into account your feedback in order to ensure the continuous improvement of our services for the comfort and satisfaction of our Guests. We hope to welcome you back soon to the Hôtel Saint Charles**** and wish you a wonderful day. Bien cordialement, Le Saint Charles Hôtel & Spa****
Dear Guest, Many thanks for taking the time to leave us a review. We are pleased that the comfort of our rooms and practical private car park were to you liking. However, we are sorry that your experience at breakfast-time did not meet y… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNothing
Very large and no information provided on the area. No maps. No help
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewVery clean. Modern and great facilities … but this wasn’t what we were looking for. It was simply the last decent option for a stopover in Val Cenis.
Price is high. This can be seen in the context of the facilities … even though you may have no use for it. They might want to staff up on cleaning personnel. We weren’t affected but the clients just bevor us had a considerable wait beyond regular time before they could enter their rooms. Explanation: lack of cleaning staff.
We thank you for taking the time to share your impressions following your stay at the hotel and apologize for the wait your predecessors may have experienced upon arrival. During this start-up period, our teams were short-staffed, but with the hot weather, we experienced an increase in bookings. Our teams have done everything possible to give our guests the attention they deserve while striving to shorten their wait. However, please know that we have taken note of your comments and are already working on improving this point. Thank you again for your visit. Have a wonderful summer!
We thank you for taking the time to share your impressions following your stay at the hotel and apologize for the wait your predecessors may have experienced upon arrival. During this start-up period, our teams were short-staffed, but with … Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified review- Proximity to three ski lifts (Pont des Chèvres, Ramasse and Turra). - Breakfast - Pool and room - Courteous staff
I did not like the room initially assigned (No. 222) as it is close to a Bar that makes a LOT of noise. I recommend requesting the hotel upon booking to avoid the rooms on the side of the bar.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewAmazing location for ski in ski out. Located right next to the chair lift. Amazing friendly staff who go above and beyond for you. Restaurant was delicious with a wide variety of choice to cater for all needs
One of the days our bed was not made and the other until 5/6pm.
Dear guest, We would like to thank you for your kind words about your recent stay at Hotel Saint-Charles. The whole team is happy to read that you enjoyed your stay with us. We look forward to welcoming you back for an equally enjoyable stay. Kind regards, Reception Team
Dear guest, We would like to thank you for your kind words about your recent stay at Hotel Saint-Charles. The whole team is happy to read that you enjoyed your stay with us. We look forward to welcoming you back for an equally enjoyable … Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewDouble room not big enough to open balcony door. So was moved to another room on the second night
Dear guests, We thank you for your review about your recent stay at Hotel Saint Charles. We apologise for the inconvenience you experienced with the classic room and hope that the superior room lived up to your expectations. Kind regards, Reception Team
Dear guests, We thank you for your review about your recent stay at Hotel Saint Charles. We apologise for the inconvenience you experienced with the classic room and hope that the superior room lived up to your expectations. Kind regards… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewLovely hotel right on slopes.
Not being able to have dinner in the restaurant any night we were there. Fully booked.
Dear guests, We would like to thank you for your nice review about your recent stay at hotel Saint Charles. The whole team is happy to read that you enjoyed your stay with us. We are sorry for the restaurant, don't hesitate to book in advance for your next visit. Kind regards, Hotel Saint Charles Team
Dear guests, We would like to thank you for your nice review about your recent stay at hotel Saint Charles. The whole team is happy to read that you enjoyed your stay with us. We are sorry for the restaurant, don't hesitate to book … Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewproximity to the snow and the lifts, ski in and ski out supply of ski lockers buffet breakfast had a good range of food, both hot and cold staff were courteous and nice
check in was 4pm and our room was not ready until 4:45pm. room heating had not been turned on in preparation
Dear client, We would like to thank you for your nice reward about your recent stay at Hotel Saint Charles. We apologise for the delay at check-in and will do our utmost to ensure that this does not happen again. Concerning heating, most of our customers find the rooms hot, which is why we don't increase it further and leave it up to the customer. Kind regards, Hotel Saint Charles Team
Dear client, We would like to thank you for your nice reward about your recent stay at Hotel Saint Charles. We apologise for the delay at check-in and will do our utmost to ensure that this does not happen again. Concerning heating, mos… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewEvery thing, Location, close to ski fields and town. Great staff, lovely view, pool, spa
Dear guest, We would like to thank you for your nice reward about your recent stay at Hôtel Saint-Charles. We will enjoy to welcoming you again. Kind regards, Reception Team
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewPerfect location for skiing with a family
The room was lovely, just a bedside table was not comfortable to use with the charger. Other than that - great
Dear guest, We would like to thank you for your nice reward about your recent stay at Hotel Saint-Charles. The whole team is happy to read that you enjoyed your stay with us. Kind regards, Reception Team
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewNice and clean, very friendly staff. Since it was almost one day before the closure of the then of the season, we were offered free access to the Sona and Jacuzzi (which we did not use due short time).
Glass door of the bathroom. The choices for breakfast was limited.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewNice and clean, friendly staffs.
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewThe hotel was easy to find, plenty of parking. The room was very clean and comfortable.
The noise from the music in the bar next door. It was directly under our room and the music did not stop until 12:30. It was very hot in the room but we could not have the door open due to the music
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewSpacious, proper chalet style rooms. Bathtub. Nice view. Nice pool. Access to the sauna(dry, humid, cold deep) for 18 e 90 min. Massage possible for extra price - easy to book. Friendly, flexible personal. Well situated near the main street but not on it (so less car noise). Breakfast diverse and delicious. Restsurant, bar , terrace. Very good experience.
Reviewed: 26 August 2024 · Stayed in July 2024
Verified reviewGreat room, if a bit small, nice view from the balcony. Lovely staff, and good vibes. Really enjoyed it.
Reviewed: 13 August 2024 · Stayed in July 2024
Verified reviewNice rooms ,confortable bed ,charming swimming pool ,very nice veranda in the rooms with adequate furniture to spend some time there whether permitted .
A feeling of big hotel without warm service