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Reviews of Hôtel Quai des Pontis 3 stars

16 rue des Pontis, 16100 Cognac, France

#5 of 11 hotels in Cognac

Guests' Choice

Review score

Based on 148 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    9.1

  • Staff

    9.5

  • Value for money

    9.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 6 September 2025

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 1 night

    Bed a little hard

    Fabulous location,stunning gardens,peace.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    8.0
    Most enjoyable two day stay with a great location.
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 2 nights
    • Submitted via mobile

    No problems at all

    Very helpful and friendly staff. The Breakfast was very nice with good quality produce. The room we stayed in was spacious and a pleasant view. We had a lovely stay

    Stayed in September 2025

  • Reviewed: 26 August 2025

    8.0
    Perfect for a couple of nights and visit of the city
    • Leisure trip
    • Couple
    • Roulotte Champêtre
    • Stayed 1 night

    The swimming pool is pretty small. It should be larger to accommodate guests (only 10 sunbeds). A bit expensive (summer season rates)

    Location nearby the Charente river and city centre. Clean and quiet. Easy parking

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all.

    Wonderful grounds and tranquil location just over the bridge from the pretty town of Cognac on the Charente river. A very novel place to stay and well run by the family who have created it on the site of a factory where we were told boxes were once produced for bottles of Cognac. Excellent value for money and would definitely stay there again.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    The perfect place to stay en route to stay whilst travelling to Spain or back to the Uk
    • Couple
    • Double Room with Terrace and River View
    • Stayed 1 night
    • Submitted via mobile

    The location is amazing. You could think you were somewhere more tropical.

    Stayed in August 2025

  • Reviewed: 30 July 2025

    10
    Perfect the receptionist was so helpful we where allowed to take the dogs into breakfast which was brilliant will be bac
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Would have liked to have been able to Order some food in the evening from the hotel

    Beautiful hotel the grounds are stunning the room we had was really lovley with direct access to the garden. Perfect with our dogs

    Stayed in July 2025

  • Reviewed: 23 July 2025

    8.0
    Good spot, friendly staff
    • Leisure trip
    • Couple
    • Double Suite with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Our room had a very noisy family in the room above us, which put a dampener on our stay. Trampling about over our heads until well past midnight. Had I known, I would have selected an upstairs room for ourselves. Our boys room had wall to wall carpeting, and the one with dust allergy had a hard time there as there was a LOT of dust.

    Great location, huge room with garden right next to the reception. Large bathroom with separate WC. Very comfy large double bed. Our boys were in a double room upstairs in the larger building. Great staff at check-in, only there from 4-8pm Large secure parking.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Very good all round hotel and facilities, quiet and well placed for the centre of town.
    • Leisure trip
    • Group
    • Family Room with Terrace
    • Stayed 1 night

    Excellent location by the the river and short walk into town centre, room opened out in the garden giving excellent outlook

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    Perfect for visiting Cognac and easy to travel to surrounding areas. Great hotel would recommend.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location, right on the riverbank, easy to walk over the bridge straight into Cognac. The room was large and spacious. Modern decor and had a great seating area outside.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    8.0
    Excellent location, great chalet, but the power cut was a concern.
    • With a pet
    • Leisure trip
    • Couple
    • Superior Chalet
    • Stayed 1 night

    We had a power cut at some point in the night but we only discovered this when we woke up at 7am. The freezer blocks weren't frozen as a result although the fridge contents were still ok.

    Location excellent close to the river.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Only thing was there was nowhere to put anything in the bathroom, small amount of room around basin. A shelf or two would be really helpful.

    Fantastic location, right by the bridge into town. Bars and restaurants in easy walking distance. Hotel well laid out, spacious rooms and beautiful bathrooms. Really nice pool and grounds. Only stayed one night but would happily stay longer.

    Stayed in June 2025

  • Reviewed: 6 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 1 night
    • Submitted via mobile

    everything

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Although I gave plenty of notice we were bringing a dog they had missed it. So last minute they had to upgrade our room
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Sadly, although there was an AC unit no remote to use it. It was 27C +

    Location.

    Stayed in April 2025

  • Reviewed: 27 April 2025

    10
    Perfect stop over with quirky rooms.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    We are regular visitors to this hotel as it’s a great mid way stop for us when travelling through France. Lovely situation alongside the Charente. Quirky rooms and great stay if you have dogs as the gardens are perfect. It’s a short work across the old bridge into Cognac where there are a plethora of good restaurants to try.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    8.0
    an unusual accommodation which was a very nice change to normal hotel rooms
    • Leisure trip
    • Couple
    • Superior Chalet
    • Stayed 1 night

    it was a nice experience. Somewhat surprisingly given its location there were no wine glasses in the kitchenette but a minor point

    The cabin we stayed in was cosy and unusual. It was situated in the grounds of a larger facility but away from the main buildings in pleasant surroundings. The staff were very helpful in selecting restaurants in the town.

    Stayed in April 2025

  • Reviewed: 13 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing place, lovely room very clean.

    Stayed in March 2025

  • Reviewed: 14 February 2025

    8.0
    Great
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 2 nights
    • Submitted via mobile

    Lots of character and nicely positioned

    Stayed in February 2025

  • Reviewed: 11 December 2024

    9.0
    An very comfortable stay in a good location to explore Cognnac
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom of the room we stayed in had an unpleasant smell which we think was due to the fact there was no natural ventilation or extractor fan. I did feed this back on departure.

    The property was in an excellent location to explore Cognac on foot. It was great to have onsite parking and the staff were very helpful.

    Stayed in December 2024

  • Reviewed: 19 October 2024

    10
    Beautiful setting, lovely room: perfect.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect.

    We stayed here for two nights and I wish we could have stayed longer. We had a lovely welcome from the young lady on the reception (? Camille?). She was very friendly and helpful and her English was superb. We stayed in a ground floor 'lodge-style' room which was spacious and had a sofa and coffee table. The bed was enormous and the bedding and towels were good quality. The shower room was also faultless. There was an added bonus of a fridge and tea/coffee facilities. Our ground floor room had a terrace leading on to the hotel grounds and lawns. The terrace was furnished with table, chairs and sun loungers and had a degree of privacy from the adjoining rooms. I think that the upper floor rooms have a balcony with table and chairs. The grounds are nicely kept and lead down onto the Charente river. Quite idyllic. Ample secure parking is available for hotel guests. Cognac town centre is a 5-10 minute walk from the hotel.

    Stayed in September 2024

  • Reviewed: 7 October 2024

    8.0
    Most enjoyable
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    For the price all very good no negative comments

    It was quirky with a nice outdoor terrace

    Stayed in October 2024

  • Reviewed: 4 October 2024

    9.0
    Excellent hotel with great staff, free secure on site parking. Fantastic location within easy walk to Cognac Houses,rest
    • Leisure trip
    • Couple
    • Superior Chalet
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Loved this Hotel. We had a the Scandinavian lodge and it was so quirky we loved it. Good bar and excellent breakfast. Fernando in reception was lovely and so helpful and friendly when he met us on arrival and throughout our stay

    Stayed in September 2024

  • Reviewed: 24 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Amazing location

    Stayed in September 2024

  • Reviewed: 24 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Terrace and River View
    • Stayed 1 night
    • Submitted via mobile

    Bed was very firm, the room was very warm, only 1 coffee pod and 1 tea bag per person.

    Fantastic location, easy walk to the old town, lovely grounds. Big room. Excellent shower. Easy parking.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Quadruple Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff were really really nice and very helpful. We had a delay and were going to be late and they sent us all information to check in and left us the keys inside our room. Breakfast was good and the location of the property is really good.

    Stayed in September 2024

Showing 1 – 25

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