Not a great set of facilities (other than the spa) - no bar etc. Breakfast arrangements were very confusing. At first we were told we would get a tray with continental breakfast delivered to our rooms (not great) - later this was relented to a normal serve yourself breakfast room - mediocre.

Very nice to be able to relax in the sauna and jacuzzi after a hard day's cycling.

Stayed in June 2025

Nothing at all

We had an excellent one night at Le Grand Tetras. The room was comfortable and very clean. We thoroughly enjoyed the use of the spa, pool and wellness centre all included in the price. Excellent breakfast brought to our room and the staff we met all very friendly. A great position for exploring the town. Thoroughly recommend

Stayed in July 2025

We were there for 3 days, the property wifi was not working, we checked at reception But no indication why and when it would be working. It wouldn’t be an issue for me usually, but the 3g signal on my phone was also poor.

Location, spa.

Stayed in February 2025

Asked for two singles on booking but got a double (changed room). Had to go back to reception two times because of issues with towels. Dirt under the beds. Bathrobes and mandatory flip flops not supplied.

Nice room with kitchen. Spa okay. Great location with views over the central square and near ski lift.

Stayed in March 2025

Really great spa after a long, difficult hike in the mountains. The perfect place to land.

Stayed in August 2024

The rooms could use a fresh coat of paint. Construction going on in front of the building.

Kitchenette with a table. The thermal pool on site. Very nice woman at reception. Safe storage for bicycles.

Stayed in April 2024

nothing really it was all very cute and good.

it had the themes just on top and we could access for free! :)

Stayed in March 2024

it feels very impersonal. i didn’t feel that welcome if i’m honest

great location

Stayed in February 2024

Property lacks the charm and ambience of some hotels

Spacious, well laid out and convenient. Very friendly and helpful staff. Spacious facility on top floor is a lovely bonus.

Stayed in December 2023

Good location in centre of town, walking distance to ski lifts. All rooms have a balcony. Comfortable beds. Very well equipped studio kitchen. Good breakfast. Nice Pool and spa included. Free parking opposite hotel. Very good value.

Stayed in December 2023

Location was superb.

Stayed in February 2023

In general, the place deserve more.

Location and bed.

Stayed in August 2025

Breakfast was very basic.

Thermal baths. Location.

Stayed in July 2025

The spa experience was odd: more clinical than calming. The space felt sanitised, like a hospital, and people were in rooms receiving medical treatments. It had an almost dystopian feel.

Central location, nearby many restaurants.

Stayed in May 2025

Robes and flip flop provision or larger towels would have been nice however the hotel and spa offers fantastic value for money. The spa area is very clinical with its white walls (and spotlessly clean) perhaps it could benefit from a more relaxing aesthetic vibe / music etc - but i appreciate its down yo personal taste

It was quite a long drive for us from Beziers to Ax Les Thermes but it was beautiful scenery and the spa at the hotel made it worth the trip. The hotel was spotlessly clean and there were microwave and cooking facilities in the room. Catherine was exceptionally helpful on check in giving us advice to help our stay and enjoy the surrounding area. Of her 3 restaurants recommendations we chose Le Zebra and was not disappointed-the meal and staff were outstanding. The spa facilities were super clean and had everything you needed to relax ie gym, jacuzzi, steamroom and sauna. There were other treatments available at an additional cost but we did not use them. Safe and free parking was available across the road behind the casino.late checkout at 12 meant we could use the spa in the morning too. Breakfast at 12 euros per person delivered to your room was reasonable but we opted to have breakfast in the little bistro /coffee shop next foor which was very good. Would definitely recommend and stay again if in the area . Formidable.

Stayed in May 2025

Fabulous spa included. Central location, self catering facilities with well equipped kitchen. Very friendly and helpful staff.

Stayed in March 2025

Nothing.

We were welcomed and allowed in to our room for an early check in, which was great. We had messaged ahead and asked if we could leave our bags. The lady on reception was friendly and helpful, and phoned across to the Thermal baths to check availability for treatments for us. She recommended some restaurants for the evening, and gave us directions for a shop for milk etc. She also told us about breakfast in the room for the next morning, which felt like a real treat. It was lovely being able to use the swimming pool and spa with views out onto the the mountains, and free use of fresh towels and robes.

Stayed in September 2024

Great place. Make sure you bring flip-flops for the spa

Stayed in February 2024

The staff were AMAZING, receptionists and specially the staff at the SPA. The SPA was simply the best part because it is very easy to go there and enjoy the saunas, pool and Jacuzzis and then just go down directly to your room. The room and all the facilities were very clean, everything was comfortable. And it is very well located, at the heart of the little city. So yes, I highly recommend it.

Stayed in December 2023

personel

literie horrible et logement

Stayed in February 2023

The bathroom was well equipped with hooks and the toiletries were good.

Stayed in February 2023

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025