A bit disappointing for a Radisson. It was very hard to get to the hotel due to a huge construction site all around the hotel area and as well in their garage which had a very narrow entrance. The rooms and the hotel in general were pretty run down and the carpets pretty stained, old, and smelly. We reserved to double rooms (we had our daughter and grandchild with us) and after the check-in (it was midnight and we were very tired) we found 1 of the rooms not ready (one of the beds was without sheets only naked mattress), smelly and very warm (aircon off/broken? in a very hot day). The receptionist told us he will come and bring us the card for a new room. After waiting longer than expected having a young, tired, child with us, we had to go back again ourselves and get the card. At breakfast we had a similar experience with 1 of the waiters ignoring our request and having to repeat it to someone else to finally get the gluten-free products. For a hotel wishing to be in this category unacceptable!

The AMAZING VIEW! The breakfast and beds were good.

Stayed in August 2025

it was a great experience staying there and only one night so did not know the area

great breakfast choice but as self service obviously not as god as individually prepared but good for self service

Stayed in September 2025

Quick stay to catch train to Switzerland. It is very close to train station.

Stayed in August 2025

Clean room with nice city view,quick escalators, loved having a drink at the bar. Very close to the train station,part dieu mall and tram station

Stayed in August 2025

The room was extremely hot when we arrived and due to restrictions on aircon use in France it was difficult to cool it. Though it was on 30+ floor you don't really enjoy it because the windows have not been washed for ages and you have to use sunshades to avoid the sun heating up the room. As the result, it seems like you live in a dungeon. The staff at the reception came across as overworked and not caring about the guests

The hotel is close to the train station. The rooms are clean.

Stayed in July 2025

Hotel starts on 32nd floor.

Beautiful room

Stayed in July 2025

small rooms

Location, service, breakfast

Stayed in August 2025

In our room -3517 was a bad smell, the AC doesn’t stop at all- I had to cover the blowing surface with papers! The breakfast needs to be improved! Al least for chef to learn how to fry the eggs 🥲

Location was excelent!

Stayed in August 2025

There was a heatwave, the hotel was very warm, air con worked but we wished it was better. Staff gave out water and helped manage the heat (offered to change rooms etc)

Well located hotel, very close to the train station and large shopping mall. There were easy connections to the metro and tram to the old town. Staff were nice and helpful during heatwave in Lyon

Stayed in August 2025

Hotel room a bit small shower water easy to running out,

Amazing service! Hotel stuffs are super nice, friendly and helpful. Early check in, late check out, gave us lots of convenience, especially my mom already 75 years old …. We checked in 3 rooms, one of the room was too warm, hotel stuffs immediately changed another room for us. Very nice.

Stayed in August 2025

N/a

Well-appointed room and conveniently located near the train station.

Stayed in August 2025

The fact that th AC cannot be turned off it was really dissapointing. I had trouble to sleep because of the noise caused by it, and in the end I had to go at 6 am at the reception to ask how to turned off but it was not possible…so adios good night sleep…the shower can get easily flooded because it has just a part of it covered by a glass wall which kind off force you just to uses the main shower head

The location is excellent. Close to the train station and mall. The breakfasf was delicious and the view was stunning. The room is well equipped and tidy.

Stayed in August 2025

Initial room allocated was already occupied.

NA

Stayed in August 2025

May be the price of breakfast

Everything .Location , the look , amenities, and the staff wonderful

Stayed in August 2025

Bathroom smelly..drain pipe..Hotel is on 32nd floor so if u don’t have fear of heights it’s perfect

Great location and spacious rooms! Great view! 5 min from train station. And next to Westfield shopping mall!

Stayed in August 2025

The air conditioning in my room didn’t work, but I was given a new room after reporting it. However, one of the receptionists, who appeared to be of Asian descent, could have been more friendly. Service and attitude should be improved.

Stayed in August 2025

Floor of the shower unstable, which I reported when we left. It was noted by the receptionist, so hopefully fixed for the next occupant.

Stayed in July 2025

The breakfast doesn’t have a lot of options and it was overpriced of what you get.

Close to the Train Station

Stayed in July 2025

Distinction of room category depends on view direction and is random. I payed about 45 EUR extra for a superior room, which I did not know is the same as the other rooms but with a view over a hill. I could have easily saved this money as there was nothing spectacular.

Overview over part of the city.

Stayed in July 2025

Incredible views of the city. Very friendly and helpful staff.

Stayed in July 2025

The room was clean and very comfortable with a super shower room. I awoke to a marvellous view of Lyon. There was water, tea and coffee facilities and helpful staff.

Stayed in July 2025

paying upgrade

my room although i had to pay for upgrade of a mount view which i didn't necessarily think was fair

Stayed in July 2025

It was very hot when we were in Lyon and unfortunately the aircon wasn’t overly effective.

The view from the hotel was fabulous. Rooms were clean and comfortable.

Stayed in June 2025

Nothing

It has air conditioning and the view of the city was amazing Security at night

Stayed in July 2025