Reviews of Pullman Lyon 4 stars
44 Boulevard Vivier Merle, 3rd arr., 69003 Lyon, France
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation and cleanliness
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewKind of new hotel, spacious room and walking shower. The receptionist that made the first check in was helpful and nice. Even though the manager of the shift when we arrived was polite, he did no offer correct information(I do not know if he lied to make us stay or he was misinformed) about breakfast and plug-in heater, he offered some solutions (that did not work) but at least he tried, so I appreciate his effort. Maybe he was new. And the day after called me to find out about my staying and to tell me that they did not find plug in heater in the electronics store because it is not the season (I think he was misguided because we enter a electronics store and it was on the first row with promotion)
The shift manager told me before making the check in that will provide a plug in heater due to the fact that outside there were 16 degrees and raining and in the room there were 20 degreees. They refused to turn on the heating due to the fact that we were the only 3 guest requesting it which is unacceptable in a 4 star hotel. For breakfast at first before check in we were told that there will be omlette made on the spot but only on Saturday because on Sunday there are too many guest and they can not handle it (white with vegetables inside or custom, made) but in the morning the lady from the breakfast told us that there is no such thing, only buffet no open kitchen, so we had to go out to take breakfast. Also during the night the rotational door is closed so you have to call to be able to enter. After calling the receptionist was seeing through the windows that I was full of baggage barely moving instead of opening the door and helping me he was making signs to go to the interphone which was outside to tell him the room number, which I found being unprofessional and impolite. If you follow treatment or have dietary problems or you are on the way of catching a cold or you have back problems unfortunately there was no one there to help you.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were amazing and really went out of their way to help.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not available! A private party had reserved the room.
Poor directions from front desk.
Dear Robert, Please accept our sincere apologies for the inconvenience you experienced during your stay. We are very sorry that breakfast was not available as expected. A large event was taking place at our hotel that week, and at certain times the breakfast area was exceptionally busy. We regret that this impacted your experience and that our communication was not clear enough. We also apologize for the poor directions provided at the front desk — this is not the standard of service we strive to deliver. Thank you for your feedback, which will help us improve. We truly hope we will have the chance to welcome you again under better conditions and provide you with a much more enjoyable experience. Sincerely Florence - Quality Manager Pullman Lyon
Dear Robert, Please accept our sincere apologies for the inconvenience you experienced during your stay. We are very sorry that breakfast was not available as expected. A large event was taking place at our hotel that week, and at certain… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location
NOTHING
Dear Guest, Thank you for your exceptional feedback and for highlighting our great location. We are delighted to know you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you again. Sincerely Florence - Quality Manager Pullman Lyon
Dear Guest, Thank you for your exceptional feedback and for highlighting our great location. We are delighted to know you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you again. Sincerel… Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, very comfortable room, excellent service!
Nothing
Dear Adam, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and excellent service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Adam, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and excellent service. Your satisfaction is our priority, and we look forward to welcoming … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewLovely large, quiet air conditioned room with a huge and comfortable bed. Gorgeous toiletries. The front of house staff were unbelievably good - kind, informative, knowledgeable, and fun to chat to. Really enjoyed their vibe.
While front of house here is amazing, the back of house stuff is disorganised. We couldn't get the room cleaned, the water fountain was totally broken, and it was very difficult to find people to report these things to.
Dear Kiera, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated the service provided by our front of house team. However, we sincerely apologize for the inconveniences you experienced with housekeeping and the water fountain. Your comments are valuable, and we will certainly review our operational processes to enhance communication and service efficiency in these areas. Thank you once again for sharing your thoughts. Sincerely Florence - Quality Manager Pullman Lyon
Dear Kiera, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated the service provided by our front of house team. However, we sincerely apologize… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice and clean hotel located at train station. The front desk staff were always very helpful and friendly!
Construction on streets outside hotel. While we didn’t hear the noise, maneuvering around the construction was a little confusing.
Dear Patrick, Thank you for your kind words about our staff and hotel. We appreciate your understanding regarding the ongoing construction outside. We are glad to hear it did not affect your stay and will strive to make navigation easier for our guests. Sincerely Florence - Quality Manager Pullman Lyon
Dear Patrick, Thank you for your kind words about our staff and hotel. We appreciate your understanding regarding the ongoing construction outside. We are glad to hear it did not affect your stay and will strive to make navigation easier f… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was convenient for what we were doing - which was just to stay the night, rent a car from Hertz at Gare De Lyon Part Dieu the next morning and drive up to the Beaujolais region. The room was spacious and had everything we needed.
There wasn't anything we didn't like to be honest.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewsuperb location, right next to the train station! Hotel is very new!
The bathroom sometimes smells pf sewage, and the public toilet is not regularly cleaned.
Dear Xiayu, Thank you for your positive feedback regarding our location and the newness of our hotel. We appreciate your comments about the bathroom and public toilet cleanliness, and your concerns will be taken into consideration for our ongoing improvements. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Xiayu, Thank you for your positive feedback regarding our location and the newness of our hotel. We appreciate your comments about the bathroom and public toilet cleanliness, and your concerns will be taken into consideration for our … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewthe hotel is right outside the train station so i didn't have to lug my suitcase far, modern interior design, very friendly & helpful staff, the room was huge, beds & pillows were comfortable, the products are clarins, the shower was strong & the room was perfectly cold for my visit in mid-august, complimentary buffet breakfast w/c had a wide selection from eggs & bacon to the usual continental items. another plus is that westfield mall is across the hotel & a few blocks away is the pb food hall
the separated bathroom was the only thing i didn't like: the toilet is separate from the shower so i had to keep going back & forth to wash my hands.
Dear Katie, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, our staff friendly and helpful, and that you enjoyed the comfort of your spacious room along with our breakfast offerings. We look forward to welcoming you back on your next visit. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Katie, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, our staff friendly and helpful, and that you enjoyed the comfor… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRight next to station, very clean and quiet
The room we had only had a shower/bath that required a big step over - would prefer a separate shower - could be because it was part of connected rooms
Dear Peter, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments about the bathroom setup; your preferences are valuable to us as we strive to enhance guest comfort. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Peter, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments about the bathroom setup; your preferences are valuable to us as we strive to enhance guest comfort. Sincerely, Florence… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI liked that. It was very well positioned right near the train station. It has a potential to be a very nice property. There was a stunning dining area. And the overall feel was really modern and nice.
Even though booking a twin bedded room months in advance on arrival, we were given a queen room. The resolution from staff immediately was not sufficient. They offered a room with a double bed and a sofa bed now after 36 odd hours of travelling no one wants to be sleeping on a sofa bed. I found them not really proactive to come up with their own solution to the problem so I had to give them solutions. They did eventually honour the solution, but I feel that they should be proactively coming up with that. When I said a sofa bed is not a solution they said it is an upgraded room now again I don’t care about the category of the room. That’s not what’s important. It’s about the comfort after long travel. They didn’t told us it was going to be another half an hour wait while they went to a different room and split the beds into twins. Which was fine but again I had to come up with a solution of let us go into the room have a shower and freshen up then we can go get dinner and go to bed. Mind you this is all about 830 at night. Then when we arrive down to get something to eat the service was very friendly. However there was a reasonable weight and I was given the wrong mistake I was given the steak of the gentleman sitting at a table next to me. They then asked if we’d want to swap however we had both eaten a piece of the steak. Which again and inadequate suggestion. Within finally got all of that resolved which was fine. Oh no I can tell it is a newer property and the staff maybe aren’t quite in the flow yet and I’m optimistic given the chain and their reputation that this will all be ironed out but it wasn’t a great experience especially after a long trip and an exhausting day and a half.
Dear Sarah, Thank you for taking the time to share your experience. We are truly sorry that your stay did not fully meet your expectations, particularly regarding the handling of your request for a twin room. Your comfort is our priority, and we regret the inconvenience you encountered. I am reaching out to you privately so we can discuss your experience in more detail. Kind regards, Florence - Quality Manager Pullman Lyon
Dear Sarah, Thank you for taking the time to share your experience. We are truly sorry that your stay did not fully meet your expectations, particularly regarding the handling of your request for a twin room. Your comfort is our priority, … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing! Very courteous & every single interaction was friendly & polite. They were more than willing to assist with any request & ensured that we were well taken care off.
Elevators were not sufficient.
Dear Nyg1703, Thank you for your kind words regarding our staff and their service. We are pleased to hear that you felt well taken care of. We appreciate your feedback about the elevators and will take it into consideration for future improvements. Sincerely Florence - Quality Manager Pullman Lyon
Dear Nyg1703, Thank you for your kind words regarding our staff and their service. We are pleased to hear that you felt well taken care of. We appreciate your feedback about the elevators and will take it into consideration for future impr… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewstaff
1) air condition didnt work and was stuck at 23 degrees. needed to get a room change and that didnt work. 2) the doube charged me so needed a refund. Very poor
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEvery staff member going above and beyond (special shout out to Scott!), incredible location right outside the station, and the most comfortable bed I’ve ever slept in! highly recommend
n/a
Dear Lydia, Thank you for your wonderful feedback! We are thrilled to hear that you had a perfect stay, enjoyed our prime location, and found our staff, especially Scott, to be exceptional. Your recommendation means a lot to us. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Lydia, Thank you for your wonderful feedback! We are thrilled to hear that you had a perfect stay, enjoyed our prime location, and found our staff, especially Scott, to be exceptional. Your recommendation means a lot to us. Sincerel… Show more