Opiniones del Prieuré Saint-Louis Maison d'Hôtes

Hello Ana, For the first time in nearly 2 years since we settled in and welcomed more than 500 clients, we are going to respond to a comment. We would like to thank all the clients who have supported us since our opening. There is a French expression, and we dont know if it exists in Spanish, that says ;one weight, two measures. During your one-night stay with us without meals, we were simultaneously hosting another Spanish family who stayed for 2 days and had dinner every night. They rated us 10 across the board with positive comments about breakfast, dinners, the pool, and the staff being very attentive. They were very respectful and friendly people, like those we continuously receive. We certainly do not deserve a 10 in all categories, but it is always nice to receive. I will summarize your one-night stay without meals with us. On the morning of your arrival, you asked us if you could arrive between 2 PM and 3 PM. While arrivals take place between 5 PM and 7 PM. We respond that we cannot welcome guests before 3 PM, and it is exceptional. We need to prepare the rooms, maintain the premises... which requires time. You arrived at 2:50 PM and asked to enter the room. We took turns checking that everything was in order before giving it to you because we were afraid that in the rush, we might have forgotten something. Indeed, at the moment we handed it to you, it still smelled of cleaning products but was very clean. We did not have time to air it out properly and had turned on the air conditioning to make it cool. The result: cleanliness rating 5 out of 10 because you could not take a proper nap due to the lingering smell of the products, and it is true that the room has 2 rows of curtains that do not completely block out the light at 3 PM. Furthermore, we did not have any exchanges because you were tired from the scorching heat.and we did not have the memory that you thanked us for having the room at this time. As for the rest, it would be too long to go through your comments point by point, but if you wish, we can continue to address all the points. In conclusion, we are, as our name indicates, Le Prieuré Saint-louis Guest House and we do not claim to be anything else, we are not a palace. We are at the service of our clients but not as servants; we thought we at least deserved a goodbye out of politeness and not a condescending way of returning the keys. Result: staff rating 5 out of 10. Best regards. Christophe and Sandrine

Hello Ana, For the first time in nearly 2 years since we settled in and welcomed more than 500 clients, we are going to respond to a comment. We would like to thank all the clients who have supported us since our opening. There is a Fren… Mostrar más