Reviews of Novotel Roissy Saint Witz 4 stars
Route de Survilliers, 95470 Saint-Witz, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood sized rooms
One arrival I asked if our family room had been made with a cot bed for our baby and was told that this hadn’t been requested. We were unsure as we clearly had stated that there was a child of less that one year old on the booking. The receptionist told me multiple times this was an inconvenience as housekeeping had already left for the day and that we could have the cot but it wouldn’t be set up, which wasn’t really a big deal however we were once again informed that it wasn’t the duty of the receptionist to do this. The restaurant menu was very limited, menu of the day was not an option as we stayed at the weekend. The food when delivered was initially wrong despite the order being read back to us (I guess they mixed up our table with another) The food when it arrived was extremely bland, we had children’s fish and potato’s, chicken skewer and the prawn with Gorgonzola. All seemed like it had been made by reheating. Such a shame as we stayed frequently in Novotel and this is definitely not the usual standard.
Dear Gareth, Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced, especially regarding the baby cot and the restaurant service. We completely understand your disappointment and regret that your stay did not meet the usual Novotel standards. Please note that baby cots are available in limited numbers and need to be requested in advance so our team can prepare them properly. As for the restaurant, your comments have been shared with our staff to improve the quality of our service and meals. We sincerely hope to have the opportunity to welcome you back and restore your confidence during a future stay. Kind regards, Elodie Cheffe of the reception
Dear Gareth, Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced, especially regarding the baby cot and the restaurant service. We completely understand your disappointment and reg… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThis hotel is amazing, you walk through the door and are welcomed by the staff, nothing is too much trouble for them.We took our dog and they made her very welcome like a member of the family. They have a wonderful swimming pool, and outside leisure area, a great bar and restaurant. Breakfast was a mixture of hot and cold food buffet fantastic. Rooms are large with a big modern shower Set in large grounds Thank you Paul
Dear Paul, Thank you so much, Paul, for your wonderful feedback 🙏🐾 We are delighted to hear that you enjoyed your stay, appreciated the warm welcome from our team, our facilities, and the variety of our breakfast buffet. It is especially rewarding to know that your dog was also welcomed as part of the family 🐶💛. We truly look forward to welcoming you back soon for another great experience! ✨ Elodie Cheffe of the reception
Dear Paul, Thank you so much, Paul, for your wonderful feedback 🙏🐾 We are delighted to hear that you enjoyed your stay, appreciated the warm welcome from our team, our facilities, and the variety of our breakfast buffet. It is especially r… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewA great place to stop off if visiting Parc asterix or also to break up a journey. Fab pool which my children enjoyed after a long day in the car. Tasty meal in the evening at the Hôtel restaurant and also a good breakfast selection. Comfortable family room
Hello Catherine, Thank you very much for your feedback! We are delighted that you enjoyed our location, the pool, as well as the dinner and breakfast options. We are glad your family had a great time and that the family room was comfortable for you. We look forward to welcoming you again very soon! Best regards, The Novotel Roissy Saint-Witz Team
Hello Catherine, Thank you very much for your feedback! We are delighted that you enjoyed our location, the pool, as well as the dinner and breakfast options. We are glad your family had a great time and that the family room was comfortabl… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewJust off autoroute, nice restaurant and pool, helpful staff
The children’s play area in the middle of the double height reception area was noisy and intrusive.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewConvenient by taxi from Parc Astérix. 24-hour check-in. Clean room and comfortable night’s sleep.
Lack of attention to the smaller details (eg free water bottle in room fridge not refilled, remote control not working, baby crib taking up space in room although we didn’t ask for one, lack of cutlery at breakfast until we asked). Trivial things, but added together marred the overall impression of the place.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation very near to Parc Asterix
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly And the room was clean
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewIt is close to the airport Room space is good
The building is old with a bad smell of the rooms
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewBasic but good facilities. Staff is very helpful and nice.
Dear Huang, Thank you for your kind feedback. We’re glad you enjoyed the facilities and truly appreciate your kind words about our helpful and friendly staff. We hope to have the pleasure of welcoming you again. Best regards, The Reception
Dear Huang, Thank you for your kind feedback. We’re glad you enjoyed the facilities and truly appreciate your kind words about our helpful and friendly staff. We hope to have the pleasure of welcoming you again. Best regards, The Recepti… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified review