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Reviews of Novotel Toulouse Centre Compans Caffarelli 4 stars

5 Place Alfonse Jourdain, 31000 Toulouse, France

#37 of 89 hotels in Toulouse

Guests' Choice

Review score

Based on 204 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 25 August 2025

    8.0
    The Novotel Toulouse was a great base for our final stop on our 2 week interrail trip.
    • Leisure trip
    • Family with young children
    • Superior room with One Double Bed and Double Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Watch out - the pool is mosquito central.

    Good to have 1 double bed and 2 singles for the kids. Very handy to have separate toilet to the sink and shower. Breakfast style breakfast was delicious. Kids loved the pool table and the xbox and enjoyed the pool.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Good stay and good money value
    • Leisure trip
    • Family with young children
    • Executive Room with One Double Bed and One Sofa
    • Stayed 1 night
    • Submitted via mobile

    Welcoming and stay , and dinner at the hotel

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Impeccable
    • Leisure trip
    • Family with young children
    • Executive Room with Queen Bed and Sofa
    • Stayed 3 nights
    • Submitted via mobile

    Ras

    Impeccable, personnel super.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    9.0
    A well situated hotel within 15 minutes walk of Place du Capitole. Good pool area and dining facilities with helpful fri
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Well equipped room and a good restaurant Very friendly and helpful bar staff, in particular Amandine.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Nice hotel with a good position
    • Leisure trip
    • Family with young children
    • Executive Room with One Double Bed and One Sofa
    • Stayed 1 night
    • Submitted via mobile

    Gymn to be improved

    Very nice hotel and very good value for money

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Room with One Double Bed and One Sofa
    • Stayed 2 nights

    Air conditioning didn't work properly, it was >30C outside and it became uncomfortable in the suite. There was no toilet brush.

    Swimming pool overlooking the garden was beautiful. Water was chilly but refreshing. Decent breakfast. Comfy bed. Clean.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room with One Double Bed and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Secure car park and the staff were friendly and helpful. Also liked the balcony with our room.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Great location but 2nd bed uncomfy
    • Leisure trip
    • Family with young children
    • Executive Room with One Double Bed and One Sofa
    • Stayed 1 night
    • Submitted via mobile

    The bed for our teenager was very uncomfortable and noisy. It needed replacing really. She slept very badly. Empty shower gel and hand wash in bathroom!!

    The hotel is in an excellent location. Clean and tidy with a good vibe and nice staff.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Buffet breakfast was a little limited The toilet in the room was separate to bathroom and had no sink Getting to the hotel on foot was challenging at night after the park was closed

    Staff were very helpful and friendly. Comfortable bed Nice pool and outdoor seating area, with direct access to the park and Japanese Gardens

    Stayed in August 2025

  • Reviewed: 3 August 2025

    9.0
    Friendly, helpful staff, good location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Friendly, helpful and efficient staff. Good breakfasts. Nice to have a pool. Room overlooking the park.

    Stayed in August 2025

  • Reviewed: 13 July 2025

    8.0
    Good location and great access to the park. Good swimming pool and very clean. Staff very helpful.
    • Leisure trip
    • Solo traveller
    • Superior double Room with one double bed or two single beds
    • Stayed 5 nights

    Fitness room was not air conditioned and extremely hot to use. More free weights would be better - limited selection. Other equipment good. Housekeeping standards varied. One day dirty cups were not taken away and no fresh ones left. Sanitary bags not topped up and had to ask for shower gel to be refilled.

    Breakfast choice excellent. Room size and air conditioning good.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Nice hotel and would recommend, sadly had a bad experience with a slippy shower.
    • Leisure trip
    • Couple
    • Superior room with One Double Bed and Double Sofa Bed
    • Stayed 5 nights

    Shower was slippy and sadly my husband had a bad fall which impacted on rest of holiday. Staff did provide a bath mat when requested but please be aware

    Nice hotel and good pool and restaurant, lovey park nearby and handy for the metro. Would definitely return

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    Clean, comfortable and contemporary hotel with great facilities
    • Leisure trip
    • Couple
    • Executive Room with One Double Bed and One Sofa
    • Stayed 1 night
    • Submitted via mobile

    Room could do with more sockets. We could only find one on the room

    It is a lovely hotel. Pool with terrace overlooking Japanese garden is very relaxing. Staff were efficient and friendly, great breakfast and comfortable beds. Would recommend if you don’t mind not being central Toulouse. Area is nice and friendly.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Great city , reasonable room , itchy sheets .
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We first arrived and was given a key code to get into our room , however another couple were already in the room , gave them a bit of a shock when we entered ! Then we were given another room however Still not correct as I had booked for a room with a balcony , which was double booked . We were given yet another room , no balcony but some chocolate to compensate . It worked , Good chocolate . I Booked this hotel as next to the Japanese garden, which was nice but it closed at random times so we couldn’t cut through which added to the walk back and full of mosquitoes .

    Very good location , 10 minute to walk to the Capitol square . As long as park gates were unlocked . Easy for buses and trains and airport shuttle. Nice pool .

    Stayed in June 2025

  • Reviewed: 12 April 2025

    8.0
    Modern stylish hotel in a central but quiet location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Our room was an accessible room, which we hadn't asked for, so there were a few issues - no comfy chair or sofa in the room; the shower head could not be fixed to the rail (had to be handheld). I fully appreciate that this is good adaptation for a wheelchair user, but it made our stay more inconvenient. The air-con in the room was very poor, so we were very hot overnight and didn't sleep well. Wine in the restaurant was expensive. Reception staff were quite slow - maybe in training?

    Modern stylish hotel in a central but quiet location, backing onto a lovely little park. Our room was a decent size. Bar staff were friendly & professional. The stay was good value for money - especially for a city centre hotel. We had dinner in the restaurant, which was a good standard and good value for a hotel.

    Stayed in April 2025

  • Reviewed: 5 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Room with One Double Bed and One Sofa
    • Stayed 3 nights
    • Submitted via mobile

    Well maintained.

    Friendly and accommodating staff. Good location.

    Stayed in December 2024

  • Reviewed: 22 November 2024

    8.0
    Nice stay
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No equipment in fitness center

    Very kind staff

    Stayed in November 2024

  • Reviewed: 18 November 2024

    8.0
    Nice location and polite and helpful staff at the reception and in the bar.
    • Leisure trip
    • Couple
    • Executive Room with One Double Bed and One Sofa
    • Stayed 1 night

    The room was quite dark in the evening and would benefit from additional lights. It was cold without the air conditioning but too noisy to sleep when it was on.

    We had a spacious room with the garden view. Very polite staff who has accommodated our requests. Many thanks.

    Stayed in November 2024

  • Reviewed: 15 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The built in hairdryer in the bathrooms is poor for ladies who have long hair. (Ask reception or the cleaning staff, we were able to source a proper one to use 😀)

    Great location on the edge of the Japanese gardens. Easy access too/from airport shuttle bus stop although uber similar price. Staff are friendly and helpful. 2 x choice of breakfast 9 or 19 euro Definitely recommend and have been twice this year.

    Stayed in October 2024

  • Reviewed: 24 September 2024

    7.0
    Ok hotel. Nothing more or less ...
    • Leisure trip
    • Family with young children
    • Executive Room with One Double Bed and One Sofa
    • Stayed 3 nights

    The beds was to soft (my opinion). The room was to small for family combination (two people, and we did let them know about it in advance). The shower was also in a small cabin-room, and we did not ask for bathtub; it really took too much space of the bathroom area, Ps. the toilet was in separated small room.

    The staff was nice and helpful. The room was clean. Location ok, depends on if you like to say little bit off the middle of the city. We did not try the swimming pool, but it seem to be ok, and we did not try the breakfast.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy to find.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Great for a family vacation
    • Leisure trip
    • Group
    • Executive Room with One Double Bed and One Sofa
    • Stayed 2 nights

    My family of three shared a room, which worked quite well. The location right next to the park with the Japanese garden and very close to the metro and airport bus is excellent. We enjoyed the swimming pool and the restaurants in walking distance. The staff was friendly and helpful.

    Stayed in August 2024

  • Reviewed: 8 September 2024

    9.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    More natural light needed. Window in the room quite small.

    Nice pool, reception area. Comfy bed. Good location.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    9.0
    Satisfactory stay for several working days.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 5 nights

    Parking is a bit difficult to access.

    Location is good, very near to Metro

    Stayed in August 2024

Showing 1 – 25

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