Reception was quite busy but only one person attending. Could have more people at the Reception.

This is a really well located hotel. Staff were friendly and the room was really comfortable. Very clean. Liked this hotel. Good breakfast too.

Stayed in August 2025

Lady who checked us in was very helpful and friendly

Stayed in August 2025

The beds weren't that comfy but still ok-ish.

Great location, clean rooms, decent breakfast and very friendly staff. The hotel is very close to the car park. Good value for money.

Stayed in August 2025

The room was on the small side for 4 people (although it was only 1 night, so we got over it) We parked in the car park underneath, but could not take the lift to reception because a room key was required to use the lift. We had to carry our suitcases up. This would be an issue if you were disabled for example and it was a little annoying. We also had to walk the keys back up to get the luggage to the car park.

After reading reviews of noise and contacting the hotel, they put us in a quiet area of the hotel and it was fine. The bathroom was ok, cleanliness better than expected and parking easier than expected. Breakfast buffet was excellent. Very conveniently located to pop across to the old town on foot.

Stayed in August 2025

The parking option was not very clear to us before arrival so we found this confusing and the hotel could do more to make this clearer to guests prior to arrival. On check in we were told that there was a problem with our room safe and asked whether this was a problem to us. We said it was and we needed a safe so we *think* the receptionist changed our rooms however when we got to our room the safe didn't work. We then spent around an hour waiting for someone to come and fix it. The communication was so poor that when I went to reception to find out what was happening the receptionist was quite rude to me and said it was a problem with all of the rooms at that present time. I explained it was an inconvenience because we wanted to leave the hotel and explore the city as we only had one night in Strasbourg. He did offer the general hotel reception safe, which I declined out of discomfort. It did get sorted in the end but the process was just painful due to staff not communicating properly from the beginning.

It's in a fantastic location, right in the centre within walking distance to many key sights. The room was clean and breakfast was good.

Stayed in August 2025

Staff could have been a bit friendlier and seemed to offer different information (we weren’t told about the discount on the parking which we overheard when the reception was giving information to another family) and then asked for it.

Excellent location walking distance to all major attractions with parking under the hotel (but has to be paid separately - ask for a discount code to get a few euros off). Clean room, spacious for a family of 4. Excellent lobby.

Stayed in August 2025

the room is small for a family room and its old

the location is good. alot of restuarant you can choose and can walk. the hotel is just same building on the shopping centre. our room was very old. and to mention the lift is small and only one working at the time. the breakfst was good and alot of option

Stayed in August 2025

Location

Stayed in August 2025

Price was OK, but did not include breakfast, which if included would be too expensive for the type of stay.

Great location close to the city centre, also part of a shopping mall with many facilities and parking (paid). Reception crew were friendly and supportive. Check-in was quick and simple.

Stayed in August 2025

Restaurant was closed and limited offering at the bar.

Great location, clean and comfy room.

Stayed in July 2025

Great breakfast and lovely staff

Stayed in August 2025

This hotel was amazing last minute booking for us after a very stressful day. The staff were absolutely amazing and went above and beyond for us. The food we ordered off the room service menu was out of this world delicious. Highly recommend

Stayed in June 2025

Room is a bit small for a family of 4.

Location and lobby seating area

Stayed in July 2025

Rooms are a bit tired. Joined in Lobby with the Ibis. Take the better price.

Decent hotel at Les Halles shopping mall. Easy to walk to centre.

Stayed in July 2025

Shower

Maria RE the best 10/10, breakfast 9/10

Stayed in July 2025

I personally do not prefer carpeting on the floor, bathrooms need a refresh

The communal areas are spacious, well maintained and stylishly furnished. There is also a play area for children

Stayed in June 2025

We were able to store luggage in check out

Stayed in April 2025

Quite old, bad sound isolation.

Great location for visiting Strasbourg or staying overnight on your way to mountains. Good breakfast.

Stayed in March 2025

Standard Novotel quality

Stayed in February 2025

I couldn't think of any.

The location was perfect as we didn't have to depend on taking our car.

Stayed in February 2025

Great view! Amazing!

Stayed in January 2025

only issue was had to carry 4 luggages 10 to 12 steps to get into the hotel and the back door was not open you have to use the IBIS entrance

Stayed in December 2024

The bed is uncomfortable, the ceilings are low. The room looked very gloomy.

The breakfast is great. There were traditional holiday foods that added to the Christmas mood. In addition to the beautiful decorations, the hotel also welcomes you with mulled wine and cookies.

Stayed in December 2024

It was difficult for travelers especially for seniors like us to bring our luggage to the hotel as we had to carry them up the stairs. We didn't see any ramp.

The location is very strategic . There is a tram station right outside the building. There is access to the mall also. Walking distance to many restaurants and shopping. We specifically visited Strasbourg for the Christmas market and we would just walk to the center by the cathedral.

Stayed in November 2024