Reviews of Nemea Appart Hotel Home Suite Nancy Centre 3 stars

Hello, Thank you for sharing your experience. We are sorry for the cleanliness and maintenance issues you describe (lights, sockets) and for any impression of rude communication from our staff. This does not reflect our service standards; our aparthotel teams handle urgent requests and follow strict hygiene procedures, and maintenance can intervene quickly when alerted. As an aparthotel, each apartment is independent and daily cleaning is not included unless a paid service is requested. Please contact us so we can review. We hope to restore your trust on a future stay. The Nemea team

Hello, Thank you for sharing your experience. We are sorry for the cleanliness and maintenance issues you describe (lights, sockets) and for any impression of rude communication from our staff. This does not reflect our service standards; o… Show more

Hello, Thank you for sharing your feedback. We are sorry for the cleanliness issues you report regarding the room and furniture. In our aparthotel residence, each apartment is independent and daily housekeeping is not included unless requested as a paid service; however, our team performs turnaround cleaning, follows strict hygiene standards, and is trained to handle urgent needs. Please contact us with your stay details so our staff can review this. We hope to welcome you back for a better experience. The Nemea team

Hello, Thank you for sharing your feedback. We are sorry for the cleanliness issues you report regarding the room and furniture. In our aparthotel residence, each apartment is independent and daily housekeeping is not included unless reques… Show more

Hello, Thank you for sharing this feedback. We are truly sorry for the stress caused when the key was not available and for the lack of communication. In an aparthotel, check-in and key collection depend on pre-arranged access details and reception hours, shared with the booking confirmation; without them, access can be impacted. Our staff is reviewing this incident to prevent a recurrence. Please contact our team directly so we can look into this issue and assist with a future stay. The Nemea team

Hello, Thank you for sharing this feedback. We are truly sorry for the stress caused when the key was not available and for the lack of communication. In an aparthotel, check-in and key collection depend on pre-arranged access details and r… Show more

Bonjour, Thank you, Oliver, for taking the time to share your experience with our Appart’hôtel Résidence. We are truly sorry that the first apartment assigned did not match the number of Lits you required and that, once moved, the bedding provided was incomplete. We fully understand how frustrating it is to arrive after a long journey and not find the Équipement and linen ready, and we regret that you had to rely on your camping gear. This is not the level of Service and Communication we strive to deliver, and your remarks help us improve. As an Appart’hôtel, each apartment is independent and prepared before Check-in based on the details of the reservation (occupancy, bed configuration, and any specific requests). Our Personnel and housekeeping Équipe plan the Ménage, set up the Lits, and stock linen according to strict Propreté and hygiene standards. Despite these procedures, an inventory oversight can occur; it should not have affected your stay, and we apologize for the inconvenience. On site, our team can supply additional linen promptly and adjust the set-up; we are sorry if we did not act swiftly enough or if the situation was not escalated before you had to improvise. Regarding the room allocation, on busy dates or in case of operational constraints, apartment assignments may change. That said, they must always meet the booked capacity and bed count, and we recognize that we fell short in your case. We are reinforcing our pre-arrival checks so that the configuration is verified at Check-in, and we are tightening linen stock controls to ensure every bed has the correct bedding on arrival. When extra items are needed beyond the initial booking, they can be provided as a Service Payant, but the essentials should be ready without delay. If housekeeping is of concern, please note that our teams are trained to respond to the most urgent requests and to respect strict hygiene standards during cleaning. In the Appart’hôtel and Résidence model, each lodging is independent and guests remain responsible for routine cleaning unless a Ménage option is requested at reception as a Service Payant. This helps us keep a fair Prix and ensures a consistent level of Propreté for everyone. We would appreciate the opportunity to review your file together to clarify the details of your booking (number of guests, bedding expectations, timing) and to prevent any future Litige. Please feel free to contact our reception so we can discuss your experience and answer any questions about Équipement, Climatisation, Wifi, potential Bruit, or optional services such as Petit-déjeuner (when available), late Check-out, and other Service Payant options. A brief note before arrival about preferred bed layout also helps us prepare the exact configuration you need. We hope you will allow us another chance to deliver a stay aligned with the advantages of our Emplacement and with the attention from our Équipe that many guests value. We remain at your disposal and would be pleased to welcome you again for a smoother experience from Check-in to Check-out. L’Équipe Nemea

Bonjour, Thank you, Oliver, for taking the time to share your experience with our Appart’hôtel Résidence. We are truly sorry that the first apartment assigned did not match the number of Lits you required and that, once moved, the bedding p… Show more

Hello Evangeline, Thank you for taking the time to share your experience with us. We are truly sorry that the heat in your room, the toilet flush issue, and the maintenance of the indoor pool impacted the quality of your stay. We fully understand your disappointment, especially if you had chosen our residence to enjoy this relaxing facility. When technical maintenance becomes necessary, we always strive to minimize the inconvenience for our guests, though it can sometimes cause temporary disruption. We’re pleased that the location, close to the city center and restaurants, was a positive point during your visit. Should you wish to discuss your stay further, our team remains available at +33 5 57 26 00 34. L’Équipe Nemea

Hello Evangeline, Thank you for taking the time to share your experience with us. We are truly sorry that the heat in your room, the toilet flush issue, and the maintenance of the indoor pool impacted the quality of your stay. We fully und… Show more

Hello, Thank you for sharing your feedback. We’re sorry to hear that the smell in the accommodation affected your stay. Such issues can be reported to the reception, where our team is available to intervene quickly. We understand that the heat and lack of ventilation may have made your stay uncomfortable, especially if your room faced the main road. This can occasionally happen during certain periods, and we sincerely regret the inconvenience. Thank you nevertheless for noting the residence’s proximity to the city center, which remains one of its strong points. The Nemea Team

Hello, Thank you for sharing your feedback. We’re sorry to hear that the smell in the accommodation affected your stay. Such issues can be reported to the reception, where our team is available to intervene quickly. We understand that the… Show more