The TV and the coffeemaker did not work. The TV had like 5 channels that worked; rest were blank screen. The coffee maker lacked any instructions and it just poured water even after putting coffee pods.

The staff were pleasant and friendly.

Stayed in July 2025

No bottle of water in the room. Very expensive for a small room and the breakfast was way too expensive for what it was (20 €). No croissants 😱

Rooms were clean and staff friendly

Stayed in June 2025

The only issue we had was the safes in both rooms didn’t close. Maintenance did come out to fix one but it broke again very shortly after so we couldn't risk using it. Other than that everything was great

Stayed in April 2025

Great customer service. I received good tips on attractions nearby. The hotel personnel was quite nice and helpful

Stayed in December 2024

Breakfast was €20 per person

Close to metro stop, clean and modern, comfy bed, friendly and helpful staff

Stayed in December 2024

We had a lot of Noise from a very loud guest early hrs for a good hr . This was perhaps a spoiler and a room phone would have helped as we couldn’t call down to report it so we did lose sleep

Friendliness. Cleanliness

Stayed in December 2024

Very kind personnel.

Stayed in September 2024

No fridge in the room, bathrooms quite small. Dusty on the bed frame.

Good location, staff really friendly. Rooms basic but OK for a night or two.

Stayed in August 2024

The hotel is a four minute walk from the RER station which is very convenient. However the area did not feel particularly safe when I returned to the hotel, very late one evening, from an Olympic event. During the day it was fine.

The room was spotlessly clean and the bed was very comfortable. Very helpful staff.

Stayed in August 2024

Location near the RER

Stayed in July 2024

The area

The location

Stayed in June 2024

Most staff had little English but communication was not an issue.

The room was small but comfortable. The AC worked well and the shower was excellent. The breakfast selection was reasonable and everything was tasty.

Stayed in June 2024

your staff were very helpful - In particular Stephan who went over and above to help us with our stay and trip!

Stayed in June 2024

Some staff were a bit odd Something lack lustre about the rooms Safe didn’t work A bit dusty Air conditioning didn’t work, room too hot, slept with window open so awoken by traffic and market very early morning Walk to town centre takes longer than expected Didn’t feel safe around train station and hotel at night

Direct train route into Paris Friendly staff Waking distance to town centre and nice restaurants

Stayed in May 2024

disclosure that it was significantly farther from the stadium than the booking.com revealed...this was shown as the nearest to the Stadium so we were shocked that we needed to take a train TWO STOPS to get there

the breakfast was uneven - one day great - the next mediocre

Stayed in May 2024

Clean and reasonable for a very short stay.

Stayed in May 2024

Nothing

Out class Breakfast and location of the property also very good as transport is very close. Food also available near to the property.

Stayed in April 2024

I thoroughly enjoyed my time Nantere hotel. Very good location, near to Nanette villie station and bus stop. Good services and comfort and breakfast is good. Thanks.

Stayed in April 2024

I liked the service and the hospitality of the staff. They were flexible to our requests of serving early breakfast

Stayed in March 2024

The staff were all particularly good, we had lots of questions while we were there and they went out of their way to help us. Rooms were perfect for a short stay. The location met our needs.

Stayed in December 2024

- Heater was "on" at a max of 23 degrees (probably blocked by the hotel to avoid costs) but the room couldn't go higher than 14 degrees. It was not nice to sleep in an igloo! - We were warned not to turn the hot water too high in the risk of the smoke detectors to go off: thankfully the water was a mere warm level and just enough to be bearable. - No soap in any of our dispensers. - Cleanliness was just OK. The sheets were washed and ironed, they were just old and therefore had black marks. - No ability to call the front desk (there is none in this hotel) for more covers. Seriously Mercure, I see what you are doing here: trying to propose a more "modern" type of hotel but really cutting costs left and right. If I wanted a capsule hotel with no human interactions, I would have chosen a different brand (which I will do next time).

Thank you for the staff being helpful and friendly and the bed was comfortable.

Stayed in January 2025

Well, first off all, there was no hot water in the room and at first, I was told that I need to wait for it, because everybody is taking shower at the same time etc. Secondly, there was no fridge in the room (it is true that it is not in the description), which for me is strange in hotels of this level. Thirdly, there were no coffee capsules- I asked for them and the nice lady from the reception brought them, but it didn't help much because the coffee machine did not work anyway (!). Finally, the area around does not seem very safe.

The lady at the reception desk was very helpful, especially when it came out that there is no hot water in the room (!), she offered a key to another room at the same floor to take a shower there. The hotel is within a walking distance from RER (suburb train) station.

Stayed in December 2024

Excellent service from the staff and in particular the manager Ruth.

Stayed in December 2024

Excellent service and reception by the staff, well located for public transport, clean rooms and a good amount of space

Stayed in December 2024