Opiniones del Hotel Montalembert 5 estrellas

Dear Magdalena, Thank you for your feedback. We're glad to hear that you found our location perfect and appreciated the bathroom, minibar, and complimentary chocolate. We apologize for your disappointment with the breakfast, coffee, and the room size. Regarding the key system, it is often appreciated by our clients, but we understand it may not suit everyone. We can certainly provide a lighter key ring for your convenience next time. We value your input and look forward to improving your experience in the future. Warm regards, Stephane Ferrec - Deputy Manager Hotel Montalembert

Dear Magdalena, Thank you for your feedback. We're glad to hear that you found our location perfect and appreciated the bathroom, minibar, and complimentary chocolate. We apologize for your disappointment with the breakfast, coffee, an… Mostrar más

Dear Enrique, Thank you for choosing to stay with us and for your kind words about Fabrice, our Concierge. We're delighted to hear that his recommendations made a positive impact on your experience. We appreciate your feedback regarding the room reservation, and we want to address the discrepancy. During your first stay on December 27th, the reservation was initially made for 2 rooms—one for 2 adults and another for 1 adult and 1 child. Upon your arrival, with the addition of a third person, we provided an extra bed, in line with our policy, and charged 150€ per night for the extra accommodation. There was no charge for a third room during the first reservation; rather, the additional cost was associated with the extra bed. For your second reservation, it was indeed for 3 rooms, and we adjusted the rates accordingly. Please note that our pricing varies based on the period, and during the holiday season between Christmas and New Year, our rates differ from those in early January. We hope this clarifies the billing details, and we look forward to welcoming you back soon. If you have any further questions or concerns, please feel free to reach out. Thank you once again for choosing our hotel. Best regards, Stephane Ferrec - Deputy Manager Hotel Montalembert

Dear Enrique, Thank you for choosing to stay with us and for your kind words about Fabrice, our Concierge. We're delighted to hear that his recommendations made a positive impact on your experience. We appreciate your feedback regardin… Mostrar más

ear Pedro, Thank you for sharing your feedback. We understand that the room size and elevator may not have met your expectations. We appreciate your input and will take it into consideration as we strive to improve our facilities. Despite these concerns, we hope you had an overall pleasant stay and look forward to welcoming you back. Warm regards, Stephane Ferrec - Deputy Manager Hotel Montalembert

ear Pedro, Thank you for sharing your feedback. We understand that the room size and elevator may not have met your expectations. We appreciate your input and will take it into consideration as we strive to improve our facilities. Despite … Mostrar más

Querido Roly, Gracias por compartir su experiencia en el Hotel Montalembert. Estamos encantados de que haya disfrutado de su estancia con nosotros, nuestros servicios y la ubicación. Además, no dejaremos de compartir su agradecimiento con todo nuestro equipo. Su satisfacción es la mayor recompensa. Acepte nuestras más sinceras disculpas por no haber cumplido con sus expectativas en todos los niveles, más específicamente el café. Esperamos sinceramente tener darle la bienvenida de nuevo pronto entre nosotros. Saludos sinceros, Alice Carré - Executive assistant

Querido Roly, Gracias por compartir su experiencia en el Hotel Montalembert. Estamos encantados de que haya disfrutado de su estancia con nosotros, nuestros servicios y la ubicación. Además, no dejaremos de compartir su agradecimiento con t… Mostrar más