Unless you request a room with a view towards the Millau viaduct you can’t see it from the hotel

Stayed in July 2025

The staff as usual at the secure havens lot to learn about good customer service. There were only two channels on our tv and the parking did not clearly advertise that it was an extra 17 Euros

It was a clean hotel

Stayed in June 2025

Thought the breakfast over priced

Generally a good hotel with helpful staff

Stayed in June 2025

The smell of the corridors and room was not good.

Stayed in April 2023

Although the dog charge and car park was a little expensive we could not have managed without secure parking.

Our room was charming with a little balcony overlooking the town with a fabulous view of the famous Millau bridge. We had table and chairs in the room which meant we could eat there with our little dog after a long journey en route from UK to Spain. We ordered a Pizza from reception which came promptly and was nice. Breakfast was extremely good, all nice and fresh with great choice and tables spaced well apart very important in these times. We are very much looking forward to our stay on return journey from Spain to Cornwall - See you soon.

Stayed in January 2023

The air con struggled to cool the room. Once it had cooled down over night we could open door onto balcony

Excellent location, splendid view and breakfast was very chilled with excellent choice We enjoyed the bells!

Stayed in August 2025

Pretty much everything. How can they honestly charge so much for such a terrible place.

I would really like to say i loved it, but sadly there's not a lot to like here. This is supposedly a 4 star hotel. I would not give it a 1. Rooms had no fridges, only 2 paper cups to make a cup of tea / coffee - God forbid if two people want more than 1 cup of tea a day! Just 1 bottle of water (warm - and are we supposed to share it?) so on a hot day if you want a cool drink, you have to go to the bar downstairs that did not have air conditioning (so the poor staff had to swelter in oppressive conditions due to the heat wave) to order a cold drink that soon went hot. When I complained about the lack of a fridge in our room, I was told only premium rooms have fridges. We paid over $600 for two nights and this was supposedly NOT a premium room??? I would suggest that all rooms in a 4* hotel would have a fridge. A Billiards table is supplied for games but the cues had no tips or were broken. Air conditioning in the rooms was noisy and ineffective…. The bed was lumpy and very uncomfortable. I would like to recommend this hotel, but sadly I can't. The people that say this hotel is 4 stars need a serious education on what a 4 star hotel should be. I suggest that they visit an Apart'City hotel at Saint- Julien-en-Genevois because this is an excellent place and well worth the 4 star rating.

Stayed in August 2025

The rooms had everything we needed for a family although the decor was a little tired and could do with refreshing. For one night it was fine and didn't detract from our stay, but more of an observation.

The hotel is very well situated and was easy to find with off-street parking which was great. The staff at check-in, given I had added a late room booking in addition to the ones we had booked initially were super friendly and very helpful.

Stayed in July 2025

The bar staff, they were rude

The receptionist was very good

Stayed in May 2025

Nothing

Very welcoming, excellent customer care and Albert was treated like a prince!!!

Stayed in January 2025

the hotel is dated and needs a full refurbishment. the hotel is never 4 stars

not a lot, bed was clean and also the towels

Stayed in November 2024

I didn’t have enough dislikes about my stay to fill 2 or 3 sentences. The only disappointment was having to pay for hotel parking

The room was very comfortable with an excellent view. The facilities in the room were good and the bed was extremely comfortable. Breakfast was excellent with a very good choice.

Stayed in October 2023

Some of our party had excellent views of the bridge, sadly not me but my room was fine.

Stayed in September 2023

Nothing

Great property in a great location

Stayed in September 2023

Everything. Excellent location, facilities and customer service from staff. Needed space in the shade in the carpark this was done with no problem. My favourite hotel.

Stayed in July 2023

good location

Stayed in May 2023

Breakfast was ok but only one member of staff visible who was in deep conversation with a lady for about 20 minutes. Meanwhile the eggs were empty, there were no pastries left and the only fruit left were apples. Great shame as this was our last impression of this stay on our way back home from Spain, luckily we stayed the night on our way to Spain too so we know how good the breakfast can be when the staff don't take their eye off the ball.

Our room was well equipped and nicely furnished even had a table and chairs in the room and on the balcony which had a fabulous view of the bridge. The reception staff were very helpful and cheerful on arrival and departure. We really enjoyed our stay and would definitely return

Stayed in February 2023

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Stayed in August 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in January 2025

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Stayed in August 2024

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Stayed in May 2024

There are no comments available for this review

Stayed in December 2023