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Reviews of Mercure Thalasso & Spa Port Fréjus 4 stars

Rue Des Forces Françaises Libres, 83600 Fréjus, France

#40 of 61 hotels in Fréjus

Guests' Choice

Review score

Based on 66 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.9

  • Facilities

    7.5

  • Staff

    8.1

  • Value for money

    7.1

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 20 August 2025

    8.0
    Enjoyed our stay the hotel
    • Leisure trip
    • Couple
    • Classic Twin Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    The car parking as advertised the hotel has , is by pre booking only of which we were unaware , no notification of that on booking . Also a 1.8 m height restriction which is also not advertised , so could not have got in anyway , huge open car park 500 m away , not over expensive, but felt vulnerable leaving the car there.

    Perfect harbour location , nice facilities was spot on

    Stayed in July 2025

  • Reviewed: 18 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Twin Room - City Side
    • Stayed 1 night
    • Submitted via mobile

    The carpet in our room needed a shampoo. The coffee cups were paper cups instead of China ones. There was a hole in the wall which we reported to the staff.

    Location next to the sandy beach, Room had air-conditioning and a balcony. The towels and bedding were clean.

    Stayed in August 2025

  • Reviewed: 15 July 2025

    8.0
    Nice convenient resort on the beach
    • Leisure trip
    • Family with young children
    • Classic  Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast charge wasn’t explicitly mentioned, and it was surprisingly expensive at the checkout.

    Very well located resort in front of the beach.

    Stayed in June 2025

  • Reviewed: 15 February 2025

    8.0
    Love the pool, the facilities, the room, all good.
    • Leisure trip
    • Solo traveller
    • Classic Twin Room - City Side
    • Stayed 3 nights
    • Submitted via mobile

    Coffee and tea supplied , but no milk. I was told this was only for certain rooms. Pity, I could not have my morning cup of tea. Would be good if hôtel guests who pay 20 euros for use of the pool' were allowed more options for using the pool.

    Quiet, central and clean.

    Stayed in February 2025

  • Reviewed: 6 December 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Twin Room - City Side
    • Stayed 1 night
    • Submitted via mobile

    The only minus was that the one of the bed in the room was maybe broken or old, I don't know, but the noise of it was awful. The other one was very comfortable.

    The hotel itself, the room is standart, not small at all, the restorant is very nice and the chef menu was great, the personnel on the reception was kind. I did not use the spa.

    Stayed in November 2024

  • Reviewed: 10 November 2024

    6.0
    Go for the spa, not the hotel
    • Leisure trip
    • Couple
    • Classic  Double Room - Sea Side
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that when we checked in and immediately informed them that our phone was broken, they were indifferent about it. It’s hard ordering room service without a phone!

    Loved the spa! The food was mediocre, our phone didn’t work, and our bathtub was dirty.

    Stayed in November 2024

  • Reviewed: 15 September 2024

    6.0
    Underwhelmed
    • Leisure trip
    • Couple
    • Classic  Double Room - Sea Side
    • Stayed 1 night
    • Submitted via mobile

    Not a 4 star. 3 at best.

    Location

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Good hotel
    • Leisure trip
    • Couple
    • Classic  Double Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Nice balcony

    Stayed in September 2024

  • Reviewed: 5 August 2024

    6.0
    Correct
    • Leisure trip
    • Solo traveller
    • Classic Twin Room - City Side
    • Stayed 2 nights
    • Submitted via mobile

    Arrogance personnel restaurant

    Propreté, emplacement

    Stayed in June 2024

  • Reviewed: 22 July 2024

    7.0
    Met expectations apart from paper cups and sticks
    • Leisure trip
    • Couple
    • Privilege Double Room with Harbour View
    • Stayed 3 nights
    • Submitted via mobile

    Poor complementary drinks options and not replaced when used. Don't like paper cups and sticks to make tea with.

    Very pleasant staff. Comfortable bed and good shower.Good location for the beach.

    Stayed in July 2024

  • Reviewed: 1 June 2024

    7.0
    Happy overall, if staying longer I would have had a word about the bed…
    • Leisure trip
    • Solo traveller
    • Classic  Double Room
    • Stayed 1 night
    • Submitted via mobile

    They need to learn how to make a bed, I had to fix the sheets again as they came loose in the night. Not tucked in at the top at all.

    Breakfast was good, dinner average. Location good.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    7.0
    Perfect for what we needed for a 4 night stay .
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 1 night
    • Submitted via mobile

    The smoking in the apartment below which wafted up into our room and balcony . Only paper cups for tea and coffee.

    The fact the receptionist upgraded us to sea view and was so accommodating when we arrived so late at night . The fact there was a fridge was so helpful.

    Stayed in May 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic  Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy in the morning...

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    Good location, good breakfast, good service
    • Couple
    • Classic  Double Room with Harbour View
    • Stayed 4 nights
    • Submitted via mobile

    Building is slightly rundown, room somewhat smaller

    Friendly staff; good breakfast; good spa

    Stayed in February 2024

  • Reviewed: 4 July 2023

    8.0
    Very relaxing trip
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Didn’t realise the expense of breakfast & bottled water - partly my fault for not asking though

    Beautiful pool and private access to the beach

    Stayed in June 2023

  • Reviewed: 15 May 2023

    8.0
    not good for sleep
    • Leisure trip
    • Solo traveller
    • Classic  Double Room
    • Stayed 3 nights
    • Submitted via mobile

    no way to fully shut the drapes so three was light the morning and night due to neon signs

    location

    Stayed in May 2023

  • Reviewed: 10 April 2023

    7.0
    Nice room, but rest if hotel seems outdated
    • Leisure trip
    • Solo traveller
    • Classic  Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed for lunch and dinner without prior notification or showing when booking. Only breakfast was served. Hotel seemed out of service in parts, despite being Easter sunday

    Room was comfortable and clean

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Excellent stay. Out of season. Good views.
    • Leisure trip
    • Couple
    • Classic  Double Room with Harbour View
    • Stayed 6 nights

    The spa was too busy and opening times for guests are too restricted. Too many rules. Access to the delapidated underground car park far too complicated.

    Friendly staff and good location, excellent restaurant, busy and small spa area.

    Stayed in February 2023

  • Reviewed: 8 August 2025

    4.0
    3 star at best! Good location, good room but the rest is way below presented
    • Leisure trip
    • Group
    • Classic Twin Room - City Side
    • Stayed 1 night
    • Submitted via mobile

    We were not allowed even in the pool area with loose swimming shorts and the shops were closed so on a hot day we could not use the pool. Building is poorly maintained and our reservation was messed up and staff were not good at fixing the problem

    Rooms are great

    Stayed in July 2025

  • Reviewed: 4 August 2025

    4.0
    Lucky to be 3 star- rooms are very good
    • Leisure trip
    • People with friends
    • Classic Twin Room - City Side
    • Stayed 1 night
    • Submitted via mobile

    We were not even allowed in the pool area with swimming shorts, we had to buy lycra swimmers and the shop was closed. Building is in a poor state, bar was closed staff were helpful after some big mess ups. Checking in was a nightmare. Lucky to be 3 star Drinks onbtbe beach were very expensive

    Rooms were very nice and good location

    Stayed in July 2025

  • Reviewed: 31 July 2025

    4.0
    3 star at best and 2 star service
    • Business trip
    • Group
    • Classic Twin Room - City Side
    • Stayed 1 night

    Pool we could not even enter the pool area with shorts. We had to buy mini lycra swimers but the shop was closed. NO SWIMMING. Building needs repair and maintenance everywhere. The staff were very unhelpful at first but warmed a bit. Parking is not good. Messed up our groups rooms. Just a very unpleasant stay.

    Next to the beach and the rooms were great

    Stayed in July 2025

  • Reviewed: 22 July 2025

    4.0
    Best to avoid!
    • Leisure trip
    • Family with young children
    • Classic  Double Room - Sea Side
    • Stayed 3 nights
    • Submitted via mobile

    This is a tired hotel, lacks maintenance, and lacks any management. It smells and is dirty. The lifts didn't work the 3 nights we stayed here, friends of ours were stuck in the lift. Staff in the breakfast area were next to the ringing phone for room service, sniggered to each other, and ignored the ringing phone. Pool rules are ridiculous. We had to buy different men's bathing costumes, which I could probably understand if it was in line with the rest of the hotel!! Staff all seem unmotivated and slovenly. It is best to avoid and look at other options in the area.

    The location was central to most restaurants, the beach and the bus routes.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Very enjoyable 10 days, pool access was a bit difficult and complicated. Everything else was easy for me, beach,beach cl
    • Leisure trip
    • Couple
    • Privilege Double Room with Harbour View
    • Stayed 10 nights
    • Submitted via mobile

    External areas were a bit lacking in maintenance, crumbling render from walls just left in piles on pathways, inside was quite up together and clean

    Access was easy especially with my mobility issues and my use of a mobility scooter. Staff were very thoughtful.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic  Double Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    Only thing that let it down was a bunch of ridiculously loud Italian women constantly knocking on each other's doors and insisting on having very loud conversations in the corridor even at 1am but this isn't the fault of the hotel

    Room was amazing with balcony and view over marina, bit strange having to pay a deposit on arrival even though room was paid up front but it was reimbursed on departure.

    Stayed in June 2025

Showing 1 – 25

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