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Reviews of Best Western Plus Hôtel Massena Nice

58, rue Gioffredo, 06000 Nice, France

#87 of 187 hotels in Nice

Guests' Choice

Review Score

Based on 1188 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    8.0

  • Free Wifi

    8.2

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Showing 1 - 25

  • Reviewed: September 6, 2025

    9.0
    Great location for access to beaches and old town, with comfortable beds
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The double basin in the bathroom leaves no space for placing make up / toiletries

    The location of this hotel is perfect for access to the beaches and the old town. The staff are polite and super helpful

    Stayed in September 2025

  • Reviewed: September 1, 2025

    9.0
    Wonderful
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Best hotel location in Nice ... Excellent staff And Manager Mr. Franz

    The Staff were excellent and specially Mr.Franz ..

    Stayed in September 2025

  • Reviewed: August 30, 2025

    8.0
    It was good. Breakfast ok but variety needed. Generally good staff except for one person. Excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Front desk- Jennifer's attitude

    It was ok. I had an issue which was resolved nicely at the end of my stay. I want to thank them however, the incident left a sour taste in my mouth.

    Stayed in August 2025

  • Reviewed: August 26, 2025

    9.0
    Great location, sleep and breakfast, would stay here again
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The outside of the bedroom windows could maybe do with a clean

    Excellent location. Staff lovely and approachable. Breakfast was tasty with different options Beds comfortable and cereal hotel very clean

    Stayed in August 2025

  • Reviewed: August 23, 2025

    9.0
    Nice place to stay at when visiting Nice
    • With a pet
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    I bit pricy for the chain.

    Great location, staff, rooms and a bonus is the parking next door. Few minute walk from the old city and the main promenade. Very welcoming and friendly people.

    Stayed in August 2025

  • Reviewed: August 22, 2025

    8.0
    Very Good
    • Business trip
    • Group
    • Superior Triple Room
    • Stayed 2 nights

    The room smells somewhat. The design of the shower area is not good - the floor near it is alway wet.

    The choices and quality of breakfast is good but not special. The hotel location is very good.

    Stayed in August 2025

  • Reviewed: August 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff were exceptional, they were super friendly and helpful

    Stayed in August 2025

  • Reviewed: August 18, 2025

    9.0
    Great choice
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing to complain about

    Great location

    Stayed in August 2025

  • Reviewed: August 17, 2025

    9.0
    Wonderful location, right at heart of Center and shopping, very close to Prom. Anglais. No noise at night but very clo
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Wash closet too small, way too small and sink should be next to it, logistics of this does not work,

    Excellent service, location, room, cleanliness, breakfast selection. Ruhr Plage a bit far, not major. Discount of other hotels is better for day stay.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    9.0
    Nice is always a great city to explore!!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Our shower was too small and needs updating

    Reception Staff especially Axelle made us feel welcome and was so friendly and helpful. The Hotel is in a great Location for sightseeing. The breakfast had a good selection.

    Stayed in July 2025

  • Reviewed: August 15, 2025

    8.0
    Great centrally located staff. Nice and friendly and helpful staff. Decent price for the offering.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Terrace
    • Stayed 3 nights

    Not applicable.

    Central location, booked last minute. Lovely welcome and help during my stay.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    8.0
    Great location and helpful staff.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 5 nights

    The twin superior room we booked was very small, with almost no gap between the two beds, as a result we asked to be moved to a different room which was more spacious.

    Great location about 10 minutes walk to the old town and 2 minutes to Rue Massena, plus only a few yards to the nearest tram stop. The tram ride to/from Gare de Nice-Ville is about 5 mins.

    Stayed in July 2025

  • Reviewed: August 3, 2025

    8.0
    Nice was amazing and hotel was located in perfect spot
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was small and awkward

    Location was perfect

    Stayed in July 2025

  • Reviewed: August 1, 2025

    7.0
    It was a good staycation, would recommend to friends and family
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Less fruits on breakfast

    Central location

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Great hotel near Massena and the Promenade
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    At the check-in we were asked to provide contact details (e-mail, phone number) that were not really needed for the hotel to know and are not required by many other hotels.

    Very good hotel, clean, well-kept, modern, good location near the principal town square and within walking distance to the promenade, a large underground parking nearby.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    8.0
    Great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location

    Stayed in July 2025

  • Reviewed: July 12, 2025

    7.0
    Great location, friendly and helpful staff
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was a bit smaller than I was expecting.

    Great location

    Stayed in June 2025

  • Reviewed: July 5, 2025

    8.0
    Lovely stay, room too small but staff were great throughout our stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Room was far too small

    Location excellent, staff friendly and knowledgeable, polite and respectful

    Stayed in July 2025

  • Reviewed: July 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    breakfast could be better(more variety etc) for such price but then again been to many similar level hotels around nice and in general breakfasts were lacking

    location is top notch and in general everything was spot on

    Stayed in July 2025

  • Reviewed: July 1, 2025

    9.0
    Great 24 hours in Nice
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Slightly old fashioned rooms.

    Location is excellent. The staff are very helpful and friendly. The valet parking worked perfectly.

    Stayed in June 2025

  • Reviewed: June 30, 2025

    8.0
    Standard and close
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk staff seemed a little disinterested.

    Proximity to the center.

    Stayed in June 2025

  • Reviewed: June 23, 2025

    7.0
    Excellent location but nothing fancy or special about the rest of the hotel facilities.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    Great choice of various kinds of milk, decent breakfast but nothing fancy or outstanding. No poached or fried eggs but they do have scrambled eggs and the possibility to boil ur own eggs. Not enough fresh fruits, but there are pancakes and crepes.

    Great choice of various kinds of milk, decent breakfast but nothing fancy or outstanding. No poached or fried eggs but they do have scrambled eggs and the possibility to boil ur own eggs. Not enough fresh fruits, but there are pancakes and crepes.

    Stayed in June 2025

  • Reviewed: June 19, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace
    • Stayed 7 nights
    • Submitted from a mobile device

    The room was somewhat old fashion with a poor lay out A small, seperate toilet and awkwardly accessible bathroom. The ouside balcony area was scruffy and in need of some minor repairs and general maintenance. The bed, however, was very comfortable. The bed was, however, very comfortabke

    The breakfast was excellent, a very well prepared buffet style with a good selection and mix of freshly prepared and presented foods. With efficient friendly staff.

    Stayed in June 2025

  • Reviewed: June 7, 2025

    7.0
    Decent value for money in a central location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Lack of facilities; cost of breakfast; a bit tired and soulless.

    Excellent central location; reasonable value for money; no real facilities; breakfast pricey so we ate out instead.

    Stayed in April 2025

Showing 1 - 25

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