Reviews of Maison du jardin botanique 7 min centre et Gare
79 Rue de Guisnes, 59200 Tourcoing, France
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Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood location, beautiful house, welcoming hosts
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewUnfortunately, we stayed in 2 separate rooms located in the owners home. As a family of 5, it was very uncomfortable, also as we were packing(08:20AM) and taking our baggage down the stairs, the hostess asked us to be quiet as her daughter was still sleeping. Unfortunately the pictures also do not match reality at all and a feeling of false advertising is surely not unjust. Staying inside someone's home with their family is surely not what we expected.
Hello, we have been renting our guest rooms for more than 5 years and generally customers understand and know what they rented. This was clearly not your case. It would have been better if you rented a whole accommodation because actually you were extremely noisy during your short stay. Incessant comings and goings with doors slamming and closing without stopping. Shouts of voices until 22h and from 7h . Why such behaviour? Even after your departure it was necessary for you to renenire twice because you had forgotten personal belongings in your rooms. With our experience of hundreds of clients received from us, we can tell you that your behavior was not normal.
Hello, we have been renting our guest rooms for more than 5 years and generally customers understand and know what they rented. This was clearly not your case. It would have been better if you rented a whole accommodation because actually y… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewConveniently located. Easy self-check-in. Good communication. And a Sega Master System available in the room ;-) That is unique.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLocation ,breakfast , beautiful property inside , hosts were polite and helpful
Too many stairs to bedroom , bathroom was not attached and the key system to go from room to bathroom was annoying . Towels need to be better quality. I wanted to leave my luggage and take it later in the day but that was not possible as both hosts were not home .
Thank you for your feedback. We take into account your comment about the quality of the towels made to us for the first time. Regarding the "system of keys" to make your task easier, you could also leave open the bathroom that is private. Finally our house is typical of northern houses with high floors and therefore steps to climb. This feature is clearly in our booking ad.
Thank you for your feedback. We take into account your comment about the quality of the towels made to us for the first time. Regarding the "system of keys" to make your task easier, you could also leave open the bathroom that is … Show more
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 September 2024 · Stayed in September 2024
Verified reviewNice room and bathroom, beautiful garden, very clean, nice and helpful host family, easy check-in
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewWe had a really nice stay and a super breakfast with proper baguette. We arrived late, around 12, but it was not a problem. They have a lovely house.
thanks for your nice opinion. it was great to have you at home
Reviewed: 24 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewIt was a nice and comfortable room, runned by very friendly people. Good value for money.
We were pretty surprised that the jacuzzi was not included in the price. Maybe it is mentioned somewhere (I can't find it though), but the jacuzzi is the first picture you see on the website. So I don't think this is correct - unless you mention VERY clearly you have to pay extra for this.
Traduire du texte avec votre appareil photo the ad clearly specifies that the jacuzzi is an extra charge (in “equipment – well-being) This couldn't be more readable....don't you think? shame to be given a score of 7 for a mention that is present in the ad
Traduire du texte avec votre appareil photo the ad clearly specifies that the jacuzzi is an extra charge (in “equipment – well-being) This couldn't be more readable....don't you think? shame to be given a score of 7 for a mention that is… Show more
Reviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 December 2023 · Stayed in November 2023
Verified reviewConvenient location and very clean.
I was extremely cold during the night as the heating was switched off centrally and it was impossible to switch on from the room. I was also extremely surprised to discover that if I wanted whole grain bread or an egg for my breakfast there was a 1€ supplement for each ingredient.
We note your comments. Please note that the central heating is not cut off as you say but simply turns off when the desired temperature is reached. the adjoining bathroom has an electric towel dryer. you could have put it into operation.If you did not know how to make it work it was enough to ask us we would have come to light it for you. We dont understand why you said it was impossible to leave the room... but as long as you understand each other... We specify all the same that the hosts are obviously free to come and go in the house as outside. I don’t even understand why I have to write this so obvious! the price of €7 is as specified in the continental type ad. we have the advantage of offering a different breakfast .
We note your comments. Please note that the central heating is not cut off as you say but simply turns off when the desired temperature is reached. the adjoining bathroom has an electric towel dryer. you could have put it into operation.If… Show more
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewNice and very clean room. Easy checkin/checkout. Ideal for an early departure from train station
Reviewed: 5 June 2023 · Stayed in June 2023
Verified reviewReviewed: 5 June 2023 · Stayed in June 2023
Verified reviewReviewed: 11 May 2023 · Stayed in March 2023
Verified reviewReviewed: 7 January 2023 · Stayed in January 2023
Verified reviewspacious room-very kind and attentive hosts
thank you for your precious notice
Reviewed: 24 September 2022 · Stayed in September 2022
Verified reviewWe didn't stay.!
No parking on site as advertised, actually only on Street parking. Clutter on passages and landings, very narrow flights of stairs up to the attic room (kingsize with garden view), sky lights only and as the room was so high in the building it was only the tree tops that were visable when on tiptoes. Hence NO garden view, as advertised. We did not stay and asked to be reimbursed. The owner instantly refused any likelihood of a refund.
when you are the only one to think like this.... ask you yourself questions?... We would really do without customers like you: Although Booking gave you our address, you were unable to find us. It took many minutes to guide you on the phone. In fact, it's no wonder you weren't able to read our ad. Indeed it is clearly indicated that we do not have a private car park but only free places on the road. You were also parked in front of our door. Similarly, it is clearly visible on our more than 30 photos that the room is located in the attic and therefore located on an upper floor. Finally, you have chosen a non-refundable rate at a low price. It is therefore obvious that it cannot be refunded. You then fled like a thief without even notifying us of your departure.But as you did not occupy the room, we reimbursed you for the cleaning costs. you don't say that!!
when you are the only one to think like this.... ask you yourself questions?... We would really do without customers like you: Although Booking gave you our address, you were unable to find us. It took many minutes to guide you on the phone… Show more