24 cours de la république, 11400 Castelnaudary, France
#7 of 7 hotels in Castelnaudary
Guests' ChoiceBased on 33 hotel reviews
6.6Cleanliness
7.2
Comfort
6.8
Location
8.1
Facilities
6.1
Staff
8.4
Value for money
7.2
Free WiFi
7.0
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Showing 1 – 25
Reviewed: 28 September 2024
Nicholas
FranceHaving to wait until 18h00 to check in. Quite a climb to the bedroom on 3rd floor. The weather was very warm, but the fan which was supplied was inadequate and very noisy. Breakfast was disappointing.
Good position in town centre. Very enjoyable evening meal in their restaurant. Waiter was great with a good sense of humour
Stayed in September 2024
Reviewed: 17 September 2024
Brian
FranceBreakfast inadequate
Stayed in September 2024
Reviewed: 22 April 2024
Rosemary
United KingdomBathroom water drained very slowly in shower.
Room was good. Bathroom was a little bit tatty. Restaurant was great. Staff were great. A safe place to put our electric bikes. Convenient situation.
Stayed in April 2024
Reviewed: 20 April 2024
Anton
FranceExcellent service and welcome. Secure lock up for our bikes. We ate in the restaurant which was also very good.
Stayed in April 2024
Reviewed: 11 March 2024
Tony
FranceThe room is rather small and the hotel part could be spruced up. When we left in the morning, it was difficult to pay. The lady who was left on her on own in charge, could not manage with the credit card terminal and I ended up doing it myself.
It's in the town centre. The restaurant section has a nice atmosphere and the cassoulet is very good!
Stayed in February 2024
Reviewed: 28 October 2023
Martin
United KingdomFor a 1*, it’s fine.
Perfectly acceptable stopover for a night. Central location, easy parking outside, good restaurant. But very thin walls, and small room. Good value.
Stayed in October 2023
Reviewed: 24 September 2023
Justin
AustraliaGood restaurant and bar, they stored my bicycle in the cellar.
Stayed in September 2023
Reviewed: 18 September 2023
Jenny
United KingdomNot much sound-proofing between rooms.
The location.
Stayed in September 2023
Reviewed: 13 August 2025
Amy
United StatesToilet did not flush, bathroom was dirty and in disrepair. Bicycle storage was in a basement with stairs, we had to push the bikes up a steep ramp to get them the following day.
Good location, near the canal.
Stayed in August 2025
Reviewed: 23 October 2024
M
FranceHotel was old bit uncared for but was one night so we could eat at the restaurant
The hotel is very dated and tired. Restaurant was great food and staff were helpful. Good breakfast
Stayed in October 2024
Reviewed: 8 September 2024
Damian
United KingdomCheck in not allowed before 1800. Staff late so check in delayed. Charged for breakfast but breakfast not available due to breakdown in staff communication.
Location close to canal and town
Stayed in September 2024
Reviewed: 28 August 2024
Clara
United KingdomEverything
Nthing
Stayed in August 2024
Reviewed: 3 August 2024
Jose
SpainVery dirty
Good location
Stayed in August 2024
Reviewed: 2 August 2024
Amanda
SpainCheck in advertised at 6pm - staff did not arrive until 20 minutes later - guests left outside property - no apology. Difficult steps to the room. Room very small and in poor condition - no fan available so unbearable in the current hot temperatures. Noise of kitchen extractors loud and emitting food cooking smells when windows open. Toilet so small that my husband could not sit down and shut the door and shower had heavy mould between tiles. We wanted to move to another hotel as soon as we saw the room but it was now 6.30 pm in August so really not viable. It was hardly possible to sleep in heat but as not disturb other guests we waited until 7am to leave the hotel - we needn’t have worried as the guests in the room next to us left at the same time also with no sleep. I looked for a member of staff as we left but did not find anyone. By far the worst hotel I have experienced.
The restaurant belonging to the hotel was a different standard to the hotel.
Stayed in August 2024
Reviewed: 17 July 2024
Mary
United KingdomThe room was very tired, walls scuffed and marked, shower room needs lots of attention, redoing really, air con would be good, but not expected at the current price. Beds were comfy.
Dinner, very good, breakfast basic, staff, very good.
Stayed in July 2024
Reviewed: 8 July 2024
Mika
Spainroom was " smelly " and i didn`t fit in the shower, bed was on the floor ( 20cm from floor) and room was hot. Also climing to room was an exersice with heavy luggage. Staff didn`t gave a proper instructions how to get into room, only after more asking, also internet need to ask again in the desk etc etc.... Should be hired somebody professional on reception, that knows excatly what and how infromation should be given. staff was friendly, but no hotel workers...
location was superb, also staff speak english a quite good
Stayed in July 2024
Reviewed: 22 June 2024
Brenda
SpainThe entire experience. Old, not very clean (accept for the linen - they were spotless). Staff being rude.
Location … close to the old town and sight seeings and restaurants
Stayed in May 2024
Reviewed: 11 June 2024
Roger
United KingdomVery smallroom with imoossible toilet situation Next doors tv on until 3am
Nothing
Stayed in June 2024
Reviewed: 27 May 2024
Ahmad
United Arab EmiratesThe room was very basic
The food was superb, the staff very welcoming
Stayed in May 2024
Reviewed: 27 May 2023
Chantal
United KingdomWe found the room very noisy, not helped by the toilet cistern continually running water. No hairdryer or facility to borrow one.
The location was very good for the town and the room clean.
Stayed in May 2023
Reviewed: 20 July 2025
Anonymous
FranceSmall bathroom
Well location. Unfortunately we've been there the day of national day celebration with loud music till late night.
Stayed in July 2025
Reviewed: 1 August 2025
Derek
United KingdomThere are no comments available for this review
Stayed in July 2025
Reviewed: 10 July 2025
Christophe
FranceThere are no comments available for this review
Stayed in June 2025
Reviewed: 27 March 2025
Doganay
South KoreaThere are no comments available for this review
Stayed in March 2025
Showing 1 – 25
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