Reviews of LOU CALEN
1 Cours Gambetta, 83570 Cotignac, France
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAmazingly beautiful accommodation amongst the vines. Spotlessly clean despite having so many trees and nature around. Staff super friendly and attentive. Both pools lovely but as an adult couple the Zen pool was by far the preference. Breakfast absolutely delicious and fresh choices. Wonderful location in the heart of Cotignac. Overall a simply delightful place to stay.
It has a fairly high price point, however, the quality is good so it is just about worth it. Bistro service was slow and had a limited menu. Our food came out lukewarm warm but we were so hungry had to eat it. They may have been having an off night as we didn’t try it again and others reviews have been positive.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were excellent. I had difficulties with my hire car and the staff at reception were very helpful in solving my difficulties. Sebastian particularly was brilliant as was the young man on the desk on the morning of 9.8.25.
We were staying in the Miko area at the top of the estate. The entrance for vehicles was very difficult to find and to get into. The hotel should do much more to assist -perhaps by a system of valet parking The bistro restaurant was perhaps a little limited and disappointing in its menu.
Dear Philip, Thank you for your feedback. We are sorry to hear that you found the vehicle entrance difficult to access. To improve this, we have now set up a pre-stay message with the exact GPS location to make arrival easier for our guests. We also take note of your comment about the bistro menu and will share it with our team. We hope to welcome you again soon. Warm regards, Lou Calen Retreat team
Dear Philip, Thank you for your feedback. We are sorry to hear that you found the vehicle entrance difficult to access. To improve this, we have now set up a pre-stay message with the exact GPS location to make arrival easier for our guest… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLarge hotel area, very calm
One person from staff was partially unfriendly
Dear Mr Mercan, Thank you for your feedback. We are pleased to hear that you enjoyed the calm atmosphere and the spaciousness of our estate. We are however sorry to read that one of our staff members did not meet your expectations in terms of friendliness. This is not the level of hospitality we strive to provide, and we will address this with our team. We hope to have the opportunity to welcome you again and offer you a fully positive experience. Warm regards, Lou Calen Team
Dear Mr Mercan, Thank you for your feedback. We are pleased to hear that you enjoyed the calm atmosphere and the spaciousness of our estate. We are however sorry to read that one of our staff members did not meet your expectations in terms… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI found it a lovely relaxing place to be. Understated but great service and accommodating . Wonderful pool and beautifully situated on the edge of the beautiful village.
Nothing really .
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent location - right in town.
Staff were all very nice people but so unattentive and just not interested in ‘serving’.
Dear Tim, We are delighted that you enjoyed the location of our estate! We hope you had a wonderful time exploring every corner of our beautiful village. However, we are very sorry to hear that the staff did not provide you with the service you expected. We will pass this information on immediately to ensure that it does not happen again. We hope to see you again very soon.
Dear Tim, We are delighted that you enjoyed the location of our estate! We hope you had a wonderful time exploring every corner of our beautiful village. However, we are very sorry to hear that the staff did not provide you with the service… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewIts location and facilities.
Hiking up hill through the gardens to our room through the gardens. Only because I’m 76 and not as fit as I once was.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGorgeous place . It’s so beautiful you want to stay in and spend more time on the property. Staff are very nice. The young man working the night shift was so kind . Not only carrying all our luggage to our room, but also by 7:30 in the morning , he had printed a long list of all the surrounding little cities we could enjoy exploring during our stay.
Dear customer, Thank you for your very touching feedback. We will pass on your words to the night watchman, who will be delighted to have left you with such fond memories.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe service at the terrace bar. We were not served because cleaning a table was more urgent.....
Dear Josef, We apologise if the welcome you received during your visit was not up to standard. There may have been a slight moment of disorganisation — we will ensure that this does not happen again.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewStylish peaceful hotel on the centre of the village of Cotignac- there are massive grounds behind the hotel with 2 restaurants, 2 swimming pools and many gardens. Bedrooms are beautiful- we stayed in La Casoule with a balcony and beautiful view. But there are many great options across the grounds. V clean and well maintained.
Nothing- it’s perfect
Dear Petra, It is a pleasure to read your positive feedback. We are delighted that you enjoyed La Cassole room so much, and we hope to show you other parts of the estate during your next visit.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 October 2024 · Stayed in October 2024
Verified reviewThe whole experience was perfect and obviously very different from my last stay in the Lou Calen in August 1997 when my husband and I were purchasing a house in Cotignac. The beds at that time were ancient and lumpy, the plumbing was dodgy but the food was good! All the people who have worked on this project for so many years have my heartiest congratulations, it’s very special! I shall certainly highly recommend it and I plan to return! Laura
I thought continental breakfast (tea/coffee and toast) should have been included considering the cost of the room!
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewTruly such a beautiful property. So eclectic and unique! Tucked away perfectly in the hills of Cotignac, but all the little elements of the property made it SO nice! Renovations are being done on the property at the moment, but despite that, we were not bothered whatsoever and it wasn’t in the way of how we used the hotel. The renovations that have been done are really well done and the service from the staff is top notch! It’s like a boutique hotel with each room being a little different from the next and the restaurants are SOO good! The property grows their own ingredients and uses them in their dishes! Truly couldn’t recommend this hotel more!!!!!
Dear Sydney, Wow! What a wonderful message! Thank you so much for your kind words, we're really touched. Your satisfaction is our greatest reward, and thanks to your message, we're delighted to see that we were able to meet your expectations with flying colours. We look forward to welcoming you back!
Dear Sydney, Wow! What a wonderful message! Thank you so much for your kind words, we're really touched. Your satisfaction is our greatest reward, and thanks to your message, we're delighted to see that we were able to meet your e… Show more
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewLoved the location in the heart of the village, staff were great
Nothing
Dear Lilian, We're delighted to have been able to meet your expectations, and thank you a thousand times over for your feedback. We look forward to seeing you again!
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewSlamming doors
Dear Mark, Thank you for your great note ! But we're really sorry about the door slamming. Do you have any more details about it so we can sort it out?
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewLocation and size for room
Breakfast was not at the level of hotel quality
Dear Reza, We're delighted that you enjoyed our hotel and your room! We are sorry that the breakfast did not meet your expectations... We are continuously working on it to improve our services. We look forward to seeing you again soon!
Dear Reza, We're delighted that you enjoyed our hotel and your room! We are sorry that the breakfast did not meet your expectations... We are continuously working on it to improve our services. We look forward to seeing you again soon!… Show more
Reviewed: 13 September 2024 · Stayed in August 2024
Verified reviewLou Calen is a very special place offering a truly unique experience. The attention to detail in the extensive grounds and accommodation is exemplary. It is a sensory delight. The staff are wonderful and the food is outstanding especially at their amazing restaurant. I would highly recommend and we will definitely be back!
Dear Eileen, thank you so much for your complimentary comment! We are delighted that we were able to meet your expectations. Your satisfaction is our greatest reward!
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewExcellent facilities, grounds and decour
Food only available at certain times Would be helpful to have more casual style dining available more regularly and later in the evening
Dear Polly, Many thanks for your feedback and your great note ! We take note of your constructive comment on our food service. We look forward to seeing you again!
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewThe room and grounds are gorgeous and the staff are friendly. Lovely pool and gardens to explore as well as a tennis court.
We weren't informed when booking that the Secret Garden Restaurant (inside the grounds of the hotel) was closed on Wednesday & Thursday so we were not able to dine there which was disappointing.
Hello Indy, Thank you for your great feedback ! However, we are sorry to hear that you were unable to dine in one of our restaurants. Please note that information on our opening times is available on the internet, in your room and at the restaurant entrance. We hope to see you again so that you can try our Jardin Secret restaurant!
Hello Indy, Thank you for your great feedback ! However, we are sorry to hear that you were unable to dine in one of our restaurants. Please note that information on our opening times is available on the internet, in your room and at the r… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewThis is an exceptional place. The location is excellent, the estate is beautifully laid out and maintained, the rooms were fabulous and very comfortable. The staff were all very friendly and very welcoming.
Nothing
Dear Rachel, Many thanks for your wonderful feedback about your experience ! We're delighted to hear that you've enjoyed every aspect of our estate. We look forward to seeing you again !