1 Avenue Bunau Varilla, 11000 Carcassonne, France
#18 of 47 hotels in Carcassonne
Guests' ChoiceBased on 154 hotel reviews
8.3Cleanliness
9.0
Comfort
8.6
Location
8.3
Facilities
8.2
Staff
9.5
Value for money
8.2
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 August 2025
Martin
United KingdomNothing really
We didn’t have breakfast - the location was lovely and walkable to old Carcassonne through le Bastid Area which was really lovely too - the hotel was full of character and we loved our room
Stayed in August 2025
Reviewed: 18 August 2025
Paul
United KingdomTraditional building and furniture. Staff friendly. Secure parking for motorbike.
Stayed in August 2025
Reviewed: 17 August 2025
Corinna
IsraelThe rooms are a bit small
The nicest and friendliest hotel owner in the world!!!!
Stayed in July 2025
Reviewed: 16 August 2025
Sinead
IrelandThe location was a long walk from the train station, about 20 minutes and the streets were poorly lit and uneven at 10 pm. The breakfast was basic, pastries were not fresh, we would have liked a more varied breakfast.
Charming old style hotel with comfortable beds. Lovely and quiet, even in high season
Stayed in August 2025
Reviewed: 21 July 2025
Ian
FranceLovely small hotel. Brilliant location - short walk into centre of town. Welcoming and very helpful staff
Stayed in July 2025
Reviewed: 9 July 2025
David
United KingdomWe visited Carcassonne to see the ancient walled city. The hotel was in a reasonable location and met all our needs with a room of generous proportions. The staff were very helpful recommending a suitable restaurant for our evening meal. Breakfast was in a small room nicely decorated and with a video about the history and the local area, a nice change from the sometimes depressing news that is often shown. The hotel itself was around a 10 minute walk to the modern town centre where our restaurant was and a further 10 minutes got us to the old bridge across the Aude to the ancient city.
Stayed in June 2025
Reviewed: 8 July 2025
Juan
SpainNothing to complain about. As an option for improvement, I think a rearrangement of the decor could make the beautiful house look even better.
A good option with an adjusted price in a beautiful 19th century house very well preserved with all its charm. The setting is quiet, easily accessible by car, and within walking distance of a pleasant stroll to the main square of La Bastide. Pleasant and very polite staff.
Stayed in July 2025




Reviewed: 20 June 2025
John
AustraliaNothing
Lift. Good secure parking. Walking distance to Castle. Good food recommendations were much appreciated.
Stayed in May 2025
Reviewed: 8 June 2025
Mandy
United KingdomSize of room smaller than expected and shower too small for someone over 6 ft
Historical building, secure parking and location Breakfast was great too
Stayed in June 2025
Reviewed: 20 May 2025
Joanne
United KingdomLocation wasn't great, bit of a noisy crossroads.
Great hotel, very authentic and well looked after. It was like going back in time. So very clean.
Stayed in May 2025
Reviewed: 4 May 2025
Barry
United StatesThe location did not seem great, but I think the layout of the town makes it difficult to have a very good location (close to train station, restaurants and the old city; this location does not meet any of these very well). I do think most people visit Carcassonne by car, which we did not.
The staff (family) at this hotel were very good and helpful. The room, breakfast and location of this hotel were acceptable, but not notable. The room did have good lighting, which we appreciate.
Stayed in May 2025
Reviewed: 8 November 2024
David
United KingdomNothing
Comfortable room and good choices for breakfast.
Stayed in September 2024
Reviewed: 15 October 2024
Ann
United StatesThe parking area was very tight. Trying to fit too many vehicles in a very small space!
Everything was quite acceptable. The concierge and his staff were extraordinarily helpful.
Stayed in September 2024
Reviewed: 15 October 2024
Marcel
NetherlandsLocatie
Stayed in October 2024
Reviewed: 14 October 2024
Ursula
United KingdomBreakfast was really nice typically french
Stayed in October 2024
Reviewed: 9 October 2024
Dennis
United KingdomA very traditional hotel, well placed to explore the town, very friendly and helpful staff. It was once a large and very grand house so space in some areas is a little tight but overall it suited our requirements well.
Stayed in October 2024
Reviewed: 6 October 2024
Barbara
United StatesThis was a very quaint and comfortable hotel. I really loved the special service including bringing coffee and wine to my room. Breakfast was very nice. I would defiantly come back.
Stayed in September 2024
Reviewed: 30 September 2024
Masters
United KingdomThe property is a charming 19th century building near to the town centre and within 15 - 20 minutes walk of the old citadel. The decor in the property perfectly suit its style and period and the service was extremely good and helpful. We would certainly use this hotel again.
Stayed in September 2024
Reviewed: 27 September 2024
Terence
IrelandThe hotle is somewhat dated but in some ways that added to its charm.
Thew preoperty is well located. The staff were very friendly, helpful and efficient.
Stayed in September 2024
Reviewed: 20 August 2024
Martin
United KingdomNothing.
A very comfortable room, adequate facilities with friendly owner on hand to assist with anything that might be needed. An excellent family run hotel
Stayed in August 2024
Reviewed: 17 August 2024
Sophie
United KingdomA little further from Carcassonne’s medieval city than we realised
It was very clean and had good basic facilities
Stayed in August 2024
Reviewed: 14 August 2024
Matthew
SpainThe air conditioning unit was slightly noisy, but it was.bearable.
The Hotel had a nice old-fashioned feel about it, the staff were welcoming on arrival. The car park was secure, which was good. The bed was comfortable, and the room was a fair size. The hotel is located not too far away from local restaurants.
Stayed in August 2024
Reviewed: 4 August 2024
Dâmaso
PortugalSound insulation fron the street is below what it should be.
Nice location, close enough of everything but away from the confusion. Professional and competent staff. Parking is important.
Stayed in July 2024
Reviewed: 22 July 2024
Ailsa
United KingdomBreakfast. Not great. I know it was a Monday morning, but I would have liked fresh croissants etc. clearly from the previous day. Pity as it is a lovely hotel.
Comfortable room. Very pleasant and helpful host.
Stayed in July 2024
Missour, Morocco
Chiang Mai, Thailand
Concón, Chile
Llavorsí, Spain
Nałęczów, Poland
Gurgaon, India
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content