Reviews of LILOU 4 stars

The staff was very kind, and helpful. The hotel il very close to city centre

Nothing to declare, everything good

Location, staff, parking, breakfast, and the room

No TV, No Telephone, No mini bar

Lilou is a beautiful old building which has recently been fully renovated retaining many of its original features and enhanced with new and modern architecture and paintings. The courtyard has been tastefully decorated and has an intimate decor with comfortable seating. We had an excellent evening meal there and a good breakfast the following morning.

An important point for us when selecting a city hotel is private and secure parking. Lilou has this but it is not clear/noted that you have to book this facility. Unfortunately when we arrived, although the car park was empty, all spaces had been booked. Our vehicle is long and is difficult to find parking/park in the streets. Our room was located next to the lift. The room was freezing cold. Lipstick marks were left on one of the water glasses and a coffee cup. No slippers or robes so we got into bed to warm up! The fitted wardrobes were ridiculously small; I was unable to hang clothes on the inside. I think this was due to the lift being on the other side of the wall. The handbook contained lots of information and reasons why the hotel did not provide certain items .. even so a choice on slippers when the room has cold tiled flooring, provide warmth and prevent slipping - are essential and definitely required. They should be offered as an option when checking into the hotel.

Super cute boutique hotel, love the dyptique soap and shampoo in the bathroom. Breakfast in the patio is amazing

We returned to this hotel because we had stayed here a few nights before and enjoyed it. We trusted them. That trust was broken. At check-in, they failed to inform us that the entire hotel was without hot water - a problem they already knew about. We only discovered it after getting into the room, exhausted from a long day of travel/beach, and realizing we couldn’t even take a proper shower. When we asked, the staff admitted the issue was ongoing and had no timeline for resolution. This was not an accident - this was a deliberate omission that denied us the chance to make an informed decision. If we had known, we never would have stayed. Even worse than the problem itself was how they handled it: • They minimized our discomfort, saying things like “the water’s not cold, just not very warm.” • They took no responsibility, no initiative to apologize or compensate. • We had to insist on being heard and only then were offered a partial discount - reluctantly, and with the message: “You can always write a review on Booking if you’re not satisfied.” We travel often, and we know things can go wrong. But what defines a hotel is how it responds when they do. This hotel showed no training, no care, and no respect for guests. The room may be pretty. The setting may be peaceful. But ask yourself: what will happen if something goes wrong during your stay? If our experience is any indication, you will be ignored, dismissed, and left to deal with it on your own. We deeply regret coming back. We strongly advise future guests to think twice - and choose a place that values transparency, empathy, and basic hospitality.

The design , staff , cleanliness, My bed was so comfortable!

We loved the hotel’s elegant aesthetics, its’ ethos and compassionate understanding of a guest’s needs and requirements. Outstanding breakfast for choice and quality of ingredients. Hugely comfortable bedroom, quality linens and fantastic pillows. The high-end bathroom toiletries were exquisite and last but certainly not least, every single staff member was kind, courteous and very helpful.

There wasn’t anything we didn’t like😌

Amazing decor from the lobby to the restaurant and courtyard. The Junior suite was big and beautifully decorated. Local art everywhere, this hotel is a gem right in Hyeres city center.

nothing

Outstanding service, from all staff. this made our stay really wonderful.

all good!

Beautifully designed, especially liked the outdoor terrace and the landscape design at the terrace and pool areas.

N/A

Upscale feel and very friendly staff. Patient front desk that helped us get our bearings and find some cool places to visit. Very clean and classy hotel at a fair price. On site parking is available for small fee if needed. Definitely will be back if in area again.

Nothing

Reception Breakfast

Very nice hotel, with pleasant outdoor dining area and conveniently located near the old city center.

There was insufficient storage in the room for a 5 days stay.