Recensioni su The Originals Access, Hôtel Bordeaux Lac 2 stelle

Dear Vasta, We regret that your stay did not meet your expectations. Please know that our team takes pride in warmly welcoming each guest, and we are sorry if you experienced otherwise. As for the rooms, we strive to be as transparent as possible by displaying photos. We have taken note of your comments regarding the bathroom for future improvements. Regarding the insects, being located in a natural setting, it is true that their presence can be more frequent at this time of year despite the measures we take daily to manage the situation. We apologize for the inconvenience you experienced with your room key. We have noted your feedback on communication. Lastly, we are sorry to hear that you forgot your watch. Neither the reception staff nor the housekeeping team found any forgotten item after your departure. It is possible that, if it was left in the sheets, it may have gone to our laundry service. Rest assured that we are vigilant about forgotten items, and our housekeeping team always returns them to us. We would be happy to hear your thoughts if you decide to give our hotel a second chance. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac

Dear Vasta, We regret that your stay did not meet your expectations. Please know that our team takes pride in warmly welcoming each guest, and we are sorry if you experienced otherwise. As for the rooms, we strive to be as transparent as… Mostra altro

Dear Giuseppina, Thank you for choosing us for your stay in Gironde. We have chosen to equip our rooms with individual cabins rather than creating shared spaces. They provide a significant comfort advantage in a hotel of our category. We regret that you did not appreciate this concept. Furthermore, we regularly clean and disinfect the carpets. We apologize if you felt that it was not hygienic. We hope that the comfort of the bedding and the beautiful view of the lake allowed you to relax and enjoy a peaceful natural environment. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac

Dear Giuseppina, Thank you for choosing us for your stay in Gironde. We have chosen to equip our rooms with individual cabins rather than creating shared spaces. They provide a significant comfort advantage in a hotel of our category. We … Mostra altro

Dear Sir, dear Madam, We are sorry to read your testimonial which is far from our usual standards. I am sincerely sorry that the allocation of your room has skewed your experience of your stay. These situations are important to us and we want to make sure that every stage of your stay runs smoothly. Obviously, there was a misunderstanding regarding the reaction of one of the members of staff and we never wanted the exchange to seem cold to you. An internal review will be carried out to better understand your feelings. I hope that you nevertheless enjoyed your stay in Bordeaux and that we will have the opportunity to see you again so that you can continue to benefit from the tranquillity of the surroundings. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac

Dear Sir, dear Madam, We are sorry to read your testimonial which is far from our usual standards. I am sincerely sorry that the allocation of your room has skewed your experience of your stay. These situations are important to us and we… Mostra altro

Dear Madam, dear Sir, I am glad that our location was suitable for your stopover in Bordeaux. Thank you for pointing out these positive points which we are delighted about, namely the availability of our staff throughout the day, the comfort of the bedding, the quietness of the setting and our location near the lake. I take note of your remarks about the bathroom, we will check that everything is in order, but you should not have hesitated to mention this drawback to us at the reception. I hope you enjoyed our natural and peaceful environment to rest. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac

Dear Madam, dear Sir, I am glad that our location was suitable for your stopover in Bordeaux. Thank you for pointing out these positive points which we are delighted about, namely the availability of our staff throughout the day, the com… Mostra altro

Dear Sir, I'm sorry to discover your feelings about our establishment. To be honest, I do not understand your remark, because I do not remember any incident and 1h30 of waiting time seems to me exaggerated. Our staff is available 24 hours a day, and it is myself who was in charge of the on-call and reception of our guests during your stay. If necessary, I am always reactive to ensure the satisfaction of all. I remain available if you wish to tell me more and send me additional details. Natacha Kwiatkowski General Manager of the Hotel The Originals Access Bordeaux Lac

Dear Sir, I'm sorry to discover your feelings about our establishment. To be honest, I do not understand your remark, because I do not remember any incident and 1h30 of waiting time seems to me exaggerated. Our staff is available 24 h… Mostra altro