Nothing, it was superb, the location is the main benefit .

Superb location and a building that is amazing

Stayed in August 2025

No beverage facilities Strange use of mirrors in rooms Toilet extremely small and too close to the bed Shower pooky and hot water not consistent

An interesting building and it's history

Stayed in August 2025

Superb customer service

Stayed in August 2025

Looking for a parking space. We went to the hotel to ask where to park and were given information. It was not clear beforehand how it worked.

The breakfast served its purpose. Good start of the day. Very friendly staff. There was no problem with double bed room. The hotel is located in the center so parking is not easy in the afternoon. We got detailed information about the free and paid options.

Stayed in August 2025

No AC but it wasn’t a show stopper. We could open the window and use a fan no big deal

It was a historic landmark on the outskirts of side but clean and relatively new. They were smack in the middle of restaurants and some very old historical landmarks

Stayed in August 2025

A little dated, but that is part of the charm

Location, friendly staff, comfortable, I would go back

Stayed in August 2025

Basic and small rooms.

Excellent central location. Good breakfast.

Stayed in August 2025

The bedroom was quite small but not much can be done about that, especially as it was for one person and a small dog. It would be a nice touch to have a light in the shower area. I am sure that could be easily resolved.

Great parking nearby and good to be welcoming for my small dog too. The staff were exceptionally helpful and friendly. They even offered a dog bed and a bowl for my dog. A great gesture although I had already brought them for my dog.

Stayed in August 2025

Room size small,

The Location.

Stayed in August 2025

We had a room at the top of the hotel and was a little tight mainly because of the low beams which may be difficult for people over average height however we did enjoy our stay.

The hotel is located on the Grand Place so close to restaurants and bars . The Grand Place car park is free from 6 p.m. to 9 a.m. and there is 24 hour free car parking at the Rosati car park, Mail des Rosati, 62000 Arras, which is 6-minute walk from the hotel.

Stayed in August 2025

Breakfast was good, selection was somewhat limited. You could boil your own eggs, which was intriguing. Continental breakfast only, no English breakfast. The shower was a bit tricky to use without splashing out onto the floor, but the shower itself was very nice.

Great location with a nice view over the square. Elevator was very helpful to get up to the top floor, nice big room for the family. Staff were very helpful and friendly and gave us some pointers about where to go and what to see.

Stayed in July 2025

Rooms were a little dated but it is a very old building so it had to be expected.

Great location, right on the square with access to plenty of bars and restaurants.

Stayed in August 2025

Nothing

Lovely period property, in a fantastic situation, with parking on the square, which you have to pay for, but that is the same in many French towns

Stayed in August 2025

Nothing

Friendly and helpful service

Stayed in July 2025

Lovely hotel downtown. When I booked I knew there was no a/c and no minibar in the room but I hoped for ”reasonable” weather. Of course there was a heat wave during my stay:) and despite the two fans in the room it was extremely hot and difficult to sleep. Kind and friendly staff.

Stayed in July 2025

Location on Grand Place is exceptional Staff very friendly and helpful

Stayed in July 2025

the first room we looked at was in the back, so we changed to a room overlooking the Grand Place

We had a room overlooking the Grand Place, so convenient. Staff was great and very helpful. Our room was comfortable and had a great view.

Stayed in July 2025

This hotel is in a great location, it was everything we need, located in the historic Grand Palace Square. Lot's of bars and restaurants in a very vibrant area.

Stayed in July 2025

Super position, friendly and helpful staff

Stayed in July 2025

Nothing

Beautiful hotel and location. The hotel is on one of the main squares - lots of restuarants and bars nearby. Rooms were comfy and clean. Staff very nice. Breakfast was good. Would not hestitate to re - visit here. Parking in square across from hotel

Stayed in July 2025

Nothing

Good size room, clean, well located and lovely, friendly staff. Comfy bed too.

Stayed in July 2025

Separate toilet with no hand basin and a door which wouldn’t shut so no privacy.

Great location, friendly and helpful staff. Quiet clean rooms

Stayed in June 2025

The room was quite tight where the bed was positioned but not a deal breaker.

Perfect location in one of Arras’s most historic buildings, stepping straight into the square. Very clean accommodation with loads of dining options nearby. Room was clean and quiet. Bed comfy.

Stayed in May 2025

The room was too small.

Great location

Stayed in May 2025