Reviews of LES CHAMBRES D'HOTES DU PALAIS
130 Rue Merlin de Douai, 59500 Douai, France
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Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewIt is a lovely house with interesting art and decor
I requested a place with car parking and this came up - it does not have any parking available.
Dear Guests Thank you for your kind appreciation, we were happy to have you in our guest house and enjoyed your company. Regarding the parking, it was never mentioned that we have private parking, but parking in the street, with parking fee. If you read the description of our establishment on Booking.com, it is well mentioned. But at the end, you easily found a parking space just in front of our house. We hope that you had a safe journey back and enjoyed your trip. Sincerely yours, Juhie
Dear Guests Thank you for your kind appreciation, we were happy to have you in our guest house and enjoyed your company. Regarding the parking, it was never mentioned that we have private parking, but parking in the street, with parking fee… Show more
Reviewed: 25 June 2024 · Stayed in June 2024
Verified reviewGreat place to stay heart of the town
Thank you for your warm comment. Hope to see you again !
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewReviewed: 17 January 2024 · Stayed in December 2023
Verified reviewBreakfast was excellent, choice of continental or full English, croissants, jam, cake. Hosts spoke English and were very friendly and welcoming. Accomodation was clean, spacious and well equipped.
Difficult to locate but free street parking right outside accomodation. The satnav takes you right outside but we didn't notice the plaque on the wall of the entrance door as it was dark at the time. Obvious once you see it
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewMr and Mrs Sharma were very warm and friendly. Their house is very welcoming and decorated with a lot of taste. Breakfast was out of this world.
Reviewed: 9 December 2023 · Stayed in December 2023
Verified reviewThe location was so close to city center, it would have been wonderful had we been able to stay there.
I regret having to give such a poor rating as we were never allowed to step inside. While in France, I booked the Belgian hotel for two nights. I had glitches with the booking site which kept switching from Dutch to English to French. It also kept reverting back to the start date for my prior reservation. I thought that I had made the correct dates stick but apparently not. The hotel perceived that we were no shows for what they thought was the first night's stay thus cancelled the entire booking. We showed up at nearly midnight after a long day's drive. It was very cold outside, we were exhausted and the hotel clerk would not let us in to resolve our dilemna. She hung up on us. The hotel had sent out a cancellation notice by email which we did not receive that day. My major complaint was the indifferent response we had from the clerk when we were stranded and bedless in December weather in a country that shuts up tight at night outside Brussels.
Dear Mary, We are very sorry to hear about the incident which marred your stay in Brussels, but very surprised about the bad comments given to us since we are for nothing in the situation which occurred to you in Belgium. You stayed with us, as planned with Booking.com from 4th to 5th of december, and seemed to have enjoyed your stay with us in Douai (Les Chambres d'Hôtes du Palais) May be you should refer directly to Booking.com and explain the situation you encountered in Brussels. Meanwhile, could you amend your comments about your stay with us in Douai, as this poor mark reflects badly on our reputation. We would be very grateful. We hope the rest of your trip in Europe was better. Yours sincerely, Juhie
Dear Mary, We are very sorry to hear about the incident which marred your stay in Brussels, but very surprised about the bad comments given to us since we are for nothing in the situation which occurred to you in Belgium. You stayed with us… Show more
Reviewed: 13 August 2023 · Stayed in August 2023
Verified reviewBeauty of the building and decoration.
Climbing to 2nd floor
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewstilish and clean
Reviewed: 21 May 2023 · Stayed in May 2023
Verified reviewReviewed: 13 May 2023 · Stayed in May 2023
Verified reviewReviewed: 27 September 2022 · Stayed in September 2022
Verified reviewBeautiful town house with stunning decor; very comfortable beds and large shower room. Excellent breakfast.
Reviewed: 15 September 2022 · Stayed in September 2022
Verified reviewA beautiful house and a lovely welcome from the owner and her husband. Despite being in the town centre it was very quiet. The bed was very comfortable and the breakfast was exceptional. Both our hosts were very kind and helpful.
Nothing