Opiniones del Hôtel Le Relais de Poste Arles Centre Historique

Dear Sebastian, We are delighted that you have enjoyed our central location, the warm welcome from our team and the quality of the products offered at breakfast. It would be a pleasure to welcome you again during your next stay in Arles. Yours sincerely, The hotel team

Dear Sebastian, We are delighted that you have enjoyed our central location, the warm welcome from our team and the quality of the products offered at breakfast. It would be a pleasure to welcome you again during your next stay in Arles. … Mostrar más

Dear Guido, Thank you for your detailed feedback. While we are pleased to hear that you appreciated our central location and Antonio’s helpfulness, we are truly sorry that your overall experience was overshadowed by the challenges you encountered. We understand how frustrating it must have been to arrive tired and have difficulty reaching us for access to the pedestrian zone. We’ll review our communication procedures to ensure this process is clearer and more efficient for future guests. Regarding the room key replacement, we’re very sorry this caused you distress. Please allow us to clarify: our room keys are not standard keys that can be easily duplicated at a local locksmith. For security reasons, they are patented and coded, and their reproduction requires a property card attesting to our identity as the legal holder. This process is managed through the manufacturer and is unfortunately quite costly, which explains the fee of €50. We recognize that this fee was not mentioned on your booking confirmation, and we take that point seriously. While we aim to be transparent, some details may not appear in external platforms like Booking.com. We will review our internal and online communication to avoid such misunderstandings in the future. We regret that the conversation around this issue escalated and left you feeling unwelcome. It is never our intention to make our guests uncomfortable, and we will address this with our team. Once again, thank you for sharing your experience. We value your feedback and sincerely hope we’ll have the chance to regain your trust in the future. Warm regards, The Management Team Le Relais de Poste – Arles

Dear Guido, Thank you for your detailed feedback. While we are pleased to hear that you appreciated our central location and Antonio’s helpfulness, we are truly sorry that your overall experience was overshadowed by the challenges you enco… Mostrar más

Dear Josep, Thank you very much for your positive feedback and for choosing our hotel. We're delighted that you enjoyed your stay overall. We sincerely appreciate you bringing the issue with the bathtub to our attention, and we apologize for any inconvenience it may have caused. Please rest assured that we will look into this matter immediately to ensure the safety and comfort of our guests. We hope to welcome you again soon. Warm regards, Hôtel Le Relais de Poste

Dear Josep, Thank you very much for your positive feedback and for choosing our hotel. We're delighted that you enjoyed your stay overall. We sincerely appreciate you bringing the issue with the bathtub to our attention, and we apologiz… Mostrar más

Dear Vidal Sirvent, We are delighted that you enjoyed the location of the hotel and the warm and friendly atmosphere. Your satisfaction is our greatest reward and we are happy to know that everything lived up to your expectations. It would be a real pleasure to welcome you again for a pleasant stay. Yours sincerely The hotel team

Dear Vidal Sirvent, We are delighted that you enjoyed the location of the hotel and the warm and friendly atmosphere. Your satisfaction is our greatest reward and we are happy to know that everything lived up to your expectations. It woul… Mostrar más

Dear Sonia, Thank you very much for your positive feedback about our hotel. We are delighted that you enjoyed the location, the friendliness of our staff, as well as our service and cuisine. We will be sure to inform our team of your satisfaction; it will make them very happy. We hope to see you again on your next visit! Best regards, The Hotel Le Relais de Poste Team

Dear Sonia, Thank you very much for your positive feedback about our hotel. We are delighted that you enjoyed the location, the friendliness of our staff, as well as our service and cuisine. We will be sure to inform our team of your sati… Mostrar más

Dear Moreno Espin, We are delighted to hear that you had such a positive experience at our hotel. We sincerely appreciate your kind words about our central location, the exceptional service from our staff, and the varied and delicious breakfast. We are pleased to know that the early breakfast arrangement was helpful for your early train departure. We take great pride in our vintage decor and beautiful staircase, and we are glad you appreciated these aspects, as well as the thoughtful details in the bathroom. Your understanding regarding the absence of an elevator is greatly valued. We look forward to the pleasure of welcoming you back in the future. Thank you for your recommendation and trust! Best regards, The Hotel Team

Dear Moreno Espin, We are delighted to hear that you had such a positive experience at our hotel. We sincerely appreciate your kind words about our central location, the exceptional service from our staff, and the varied and delicious brea… Mostrar más

Dear Conchi, Thank you very much for your positive feedback about our hotel. We are delighted that you enjoyed your stay and the location of our establishment. We hope to see you again on your next visit! Best regards, The Hotel Le Relais de Poste Team

Dear Conchi, Thank you very much for your positive feedback about our hotel. We are delighted that you enjoyed your stay and the location of our establishment. We hope to see you again on your next visit! Best regards, The Hotel Le Rel… Mostrar más

Dear Roberto, Thank you for your kind words about our hotel’s charming ambiance and excellent location. We're delighted to hear that you enjoyed our breakfast and the nearby attractions. Your feedback is invaluable to us. As you mentioned, the hotel does not have an elevator, but we are more than happy to asssit with bring your luggages to your room and down. Don't hesitate to call the front desk for assistance. We hope to welcome you back very soon ! Warm regards, Hôtel The Post Relay

Dear Roberto, Thank you for your kind words about our hotel’s charming ambiance and excellent location. We're delighted to hear that you enjoyed our breakfast and the nearby attractions. Your feedback is invaluable to us. As you menti… Mostrar más

Dear Miguel Angel, We are delighted to hear that your stay has been enjoyable and that you have enjoyed the location and amenities of our hotel. We appreciate your kind words and will be sure to share your feedback with our team, especially with the staff who have stood out for their kindness. We look forward to welcoming you again on your next visit. Sincerely, The hotel team

Dear Miguel Angel, We are delighted to hear that your stay has been enjoyable and that you have enjoyed the location and amenities of our hotel. We appreciate your kind words and will be sure to share your feedback with our team, especiall… Mostrar más

Dear Cristobal, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our prime location. We regret to hear that our breakfast did not meet your expectations. We strive to provide a variety of quality options for our guests and your feedback is invaluable in helping us improve. We will certainly take your comments into consideration as we continually work to enhance our offerings. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Warmest Regards, The Hotel Team at the Relais de Poste

Dear Cristobal, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our prime location. We regret to hear that our breakfast did not meet your expectations. We strive to provide a variety … Mostrar más